Transcript:
W: Hi, I'm looking for a new book written by Carl Johnson. The title is Power of X-Generation. I searched everywhere but I can't find it anywhere.
M: Well, let me check our database. Umm ... It seems like they are all sold out. You know, he's a very popular author. I can put an order for you, if you'd like. It usually takes about a week for books to be restocked.
W: Oh, no. I need it for my interview scheduled next Monday. Is there any way to get it within this week?
M: In that case, I can make a special order, which guarantees overnight delivery. However, you need to pay an additional charge. If you want that, you need to fill in this form.