Transcript:
M: Hello, I'm calling to see if you can give me a hand. I purchased a laptop computer from one of your stores half a year ago. But I think it has a fatal problem. It often crashes when I have multiple windows open at the same time. I have never experienced that before.
W: Well, I can't tell you exactly what the problem is. Why don't you bring it back to the store and get it examined? All our computers have a two-year warranty, so your laptop is still covered. You can get it repaired or replaced free of charge as long as you have the original receipt.
M: I wish I could take it to the store. But I'm afraid I moved away from the area a month ago. It's not very convenient for me to come all the way back to repair it. To be honest, it's too far.