Transcript:
W: Hello, I'd like to reserve a banquet hall at your hotel. We will have a banquet dinner on Monday at 6 p.m. and we're expecting about 20 people to come.
M: I'm sorry, ma'am. We don't have anything to accommodate 20 people available on Monday. However, our large function room is available after 8 o'clock. Would you like to book that room instead?
W: That won't be any problem. I think we can get off work a little late on Monday. We've got a huge backlog of work to do, anyway.
M: Great, can you give me your last name and phone number to secure your reservation? If you want to change or cancel the reservation, please contact me as soon as possible.
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