Part 7 New Economy - Test 5

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  • Number Questions: 54 questions
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Part 7 New Economy - Test 5.

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    Question 9: Questions 168-171 refer to the following letter.

    Normanville Farmers’ Market

    April 9

    Dear Normanville Resident,

    This year’s first Normanville Farmers’ Market will be open on Saturday, April 14, on Clark Street, between Main street and Park street. The farmers’ market will be available between 9:00 A.M. and 5:00 P.M. The mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will be at the venue.

    “This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, our prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Association.

    Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding parking space in the coming months after the market has opened this Saturday. In the meantime, she advises Normanville residents who will visit the market to use public transportation in order to avoid parking difficulties.

    The Normanville Farmers’ Market is different from other grocery stores that supply mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will also help the local economy.

    Please come this Saturday and see what the Normanville Farmers’ Market has to offer!

    Sincerely,

    Normanville Farmers’ Association

    Question 14: Questions 191-195 refer to the following e-mails.

    From: [email protected]

    To: [email protected]

    Date: July 6

    Subject: Malfunction

    Dear Ms. Kerry,

    We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.

    Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.

    We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.

    Sincerely,

    Greg Lewis

    Customer Service

    From: [email protected]

    To: [email protected]

    Date: July 7

    Subject: Re: Malfunction

    Dear Mr. Lewis,

    Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.

    My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.

    Dana Kerry

    From: [email protected]

    To: [email protected]

    Date: July 7

    Subject: Repair Time

    Dear Ms. Kerry,

    Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.

    Sincerely,

    Greg Lewis

    Customer Service

    Question 15: Questions 196 - 200 refer to the following e-mails.

    To: Lili Ian Ross [email protected]>

    From: Eric West <[email protected]>

    Date: November 4, 10:34 A.M.

    Subject: Website Development

    Attachment: Details

    Dear Ms. Ross,

    You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.

    As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.

    We look forward to working with you in the near future. Our staff members will strive to meet all your needs. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience.

    Eric West

    To: Lillian Ross [email protected]>

    From: Raymond Wells <[email protected]>

    Date: November 4, 10:37 A.M.

    Subject: First Quarter Budget

    Attachment: Q1_Budget

    Dear Ms. Ross,

    I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.

    At our last meeting, you mentioned that you would like to review the budget before it is finalized. I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.

    Raymond Wells 

    To: Raymond Wells [email protected]>

    From: Lillian Ross <[email protected]>

    Date: November 4, 10:40 AM

    Subject: Emergency Budget Addition

    Dear Mr. Wells,

    I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.

    If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.