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Question 1-5:

Save money on your international calls!

Elite Wireless is now pleased to offer all its regular plan users unlimited* international calls and texting! So, if you have friends, family, or business associates abroad, the Elite Regular Plan is now a perfect match for you. With fees starting as low as $50 per month when you sign up for a one-year contract, you can save hundreds of dollars on international calls. Sign up for 12 months by April 1, and pay nothing for your first month of service! Find out about this special offer as well as our prepaid mobile plans and packages for businesses at www.elitewireless.com.
*Not all countries are applicable. To see a list of applicable locations, check the Web site.

______________________________________________

February 20
Joann Majors
1919 Crestside Drive
Kansas City, MO 64101
Dear Ms. Majors,
We hope that you are enjoying your phone, text, and data service from Elite Wireless Telecommunications. Your current plan is:
Prepaid Cell Phone
- unlimited talk, text, and 1 gigabyte of data
- $40 prepaid month-to-month
- additional fees apply for international calls
We have analyzed your usage pattern and would like to recommend a plan that is more suitable to your needs. During the past six months, you made a few international calls and consumed an average of 3 gigabytes of data per month. Based on these findings, we recommend you switch to our regular plan:
One year contract
- unlimited talk, text, and 3 gigabytes data including international calls and texts
- a complimentary mobile phone (three models available)
- $50 per month
To activate the new service, simply visit www.elitewireless. com and enroll using this special code: 5A6792B, or call 555-8383. You may also feel free to e-mail me at [email protected] with your questions.
Sincerely,
Brady Farmer
Elite Wireless

______________________________________________

To: Joann Majors [[email protected]]
From: Brady Farmer [[email protected]]
Date: March 4
Subject: Re: phone plan
Dear Ms. Majors,
In regard to your query, it is possible to cancel your Elite Regular Plan at any time by requesting early termination. However, you will be obliged to pay an early termination fee. The fees are a minimum of $80 for a one-year plan, $150 for a two-year plan, and $180 for a three-year plan. However, other charges may apply if, in addition to your monthly subscription, you decide to purchase a mobile phone upgrade from us.
The information you requested on our devices is below. Click on any of the names to view more information on our Web site:
Crosscode SlimTouch with fingerprint security
Crosscode HighLine with extended battery life
Gogotel TX800 with 18-megapixel camera
Thank you,
Brady Farmer
Client services representative

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Question 1:
According to the advertisement, what is NOT true about Elite Wireless?
A. It can help save customers money on calls.
B. It has service packages available for businesses.
C. It offers unlimited texting to any location.
Feedback

Information: Elite Wireless is now pleased to offer all its regular plan users unlimited* international calls and texting.

*Not all countries are applicable. To see a list of applicable locations, check the Web site.

D. It charges a minimum of $50 in regular monthly fees.
Question 2:
What is indicated about Ms. Majors?
A. She places a lot of international calls because of her job.
B. She will get a free period of service if she takes Mr. Farmer's suggestion.
Feedback

Information: Sign up for 12 months by April 1, and pay nothing for your first month of service

The mailing date is February 20, and Mr. Farmer suggested that she switch to the 1-year plan

C. She previously attempted to call a number to ask some questions.
D. She is eligible for a free telephone upgrade after a period of two years.
Question 3:
What might Ms. Majors use to register for a phone service?
A. A product serial code
B. A special number
Feedback

Information: To activate the new service, simply visit www.elitewireless. com and enroll using this special code: 5A6792B, or call 555-8383.

C. A usage pattern report
D. A credit card
Question 4:
What does Mr. Farmer suggest about Elite Wireless?
A. It will waive cancellation fees under some circumstances.
B. It offers customers several subscription plan durations.
Feedback

Information: The fees are a minimum of $80 for a one-year plan, $150 for a two-year plan, and $180 for a three-year plan

C. It requires that customers buy a mobile phone from the company.
D. It gives discounts on phones and devices to long-term subscribers.
Question 5:
What did Ms. Majors ask Mr. Farmer to do?
A. Add unlimited international data to a contract
B. Provide figures that support statements in the letter
C. Switch her plan based on her e-mail
D. Send details on the free phones being offered
Feedback

Information in the second email: The information you requested on our devices is below. Click on any of the names to view more information on our Web site. And following this is the name of phones.

 

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