Practice Quiz 19 | B2 – Upper-Intermediate

Great Adventure Tours

Great Adventure Tours offers fascinating tour options throughout Eastern Europe. Pick the tour that is best for you!

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www.greatadventuretours.com

BOOKING SUCCESSFUL

Congratulations, Angela Moseley, you will receive confirmation by e-mail shortly. If you don’t receive an e-mail within twenty-four hours, please contact us by e-mail at [email protected].

You have booked the following:

BOOKING REFERENCE: X169TL4

DEPARTURE DATE: March 1

TOUR: Balkan Journey

PARTICIPANTS: 2

TOTAL COST: $1,800 *

* AII payments can be reminded in full within a week of booking. After this time, you will be charged a 15% cancellation penalty.

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To: ([email protected])
From: Angela Moseley ([email protected])
Date: January 1
Subject: Tour information
Attached: Confirmation page

Dear Customer Service Agent,

After looking through your brochure, I decided to book the Balkan Journey tour, and I made the reservation through your Web site two days ago. However, I have yet to receive a confirmation e-mail. I called my credit card company and verified that the amount has been paid in full, so I'd like to check that you have my reservation on file.

Additionally, I paid the full amount for tours for two people, but my travel partner can no longer make it. So, I would like to have the second payment back. I have included a screenshot of the Web site confirmation page that I got at the time of booking.

Please reply using this e-mail address or the number 555-933-7458 to let me know when the refund has been successfully processed.

Thank you very much,
Angela Moseley