Practice Quiz 46 | B2 – Upper-Intermediate

refer to the following form and e-mail.

Customer Claim Form

Allthesale.com

Date: August 15
Item Detail: History of Atlantis

Claim Detail;

I purchased above item on July 6 and was informed that the estimated delivery date was between July 9 and July 28. When I hadn’t received the order by August 5, I called the customer service number listed on the website. I left a message on the automated recording system but I did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. I am asking for a full refund of the order as the charge has already been on my credit card statement.

Dana Walsh

__________________________

To: [email protected]
From: [email protected]
Date: August 16

Your claim has been received and assigned to the reference number AZ 10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.
We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7th via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made.
Credit card reimbursement takes 5 business days to send the money to your account, while refunds for check orders are sent within 24 hours by special delivery.

Deodore Skehan
Customer Service Department
Allthesale.com