Questions 158-160 refer to the following e-mail.
Attention Shoppers
We regret to inform you that there has been a general recall on all Kent brand ladders manufactured between March 30 and July 30 this year.
• The ladders do not comply with mandatory safety standards and could be unstable.
• The ladders could move while standing on them and could contribute to dangerous falls.
• Do not use the ladders for any reason. Contact the Kent Company to receive a refund or a replacement product. Customers will receive a full refund even without proof of purchase as long as they return the ladders.
The Kent Company can be reached by calling 1-800-555-2493. Press 8 in order to be transferred to a representative who deals exclusively with product recalls. We sincerely apologize for this inconvenience.
