Test 13-Idioms meaning | English Idioms and Phrases

refer to the following web page and letter.
 

Zoomii Inc.

Come visit one of our stores and find out why we’re the largest Minneapolis online and offline bookstore. At Zoomii, we believe in making our customers happy and that’s why we offer
*The largest selection of books including the newest releases
*18 stores in convenient locations: You are never far from a Zoomii bookstore and we offer 24-hour service on the website.
*Excellent customer service: Our trained professionals are ready and willing to help you in any way they can.
*Prompt delivery: We guarantee delivery within 2 business days or less.

Same day delivery is only available within the same city.
To find a store near you, visit our website. Check out the stores and read some customer reviews.

June 1
Jeff Dunham
President, Zoomii
1501 Hennepin Avenue
Minneapolis, MN 65426

______________________________

Dear Dunham,

I am a longtime customer of Zoomii and have loved the selections, prices and services that I've received. However, I was disappointed by this experience with your store, especially in light of the claims made in the latest Zoomii brochure.
I purchased a new magazine at your website on May 28 and it arrived 5 days later. Besides, this is not what I ordered! I called the customer service center to discuss the problem and I was told that the item I want is currently sold out and that I would have to wait for one week to get it. Furthermore, I was told that I would even have to charge a delivery fee. I expected that Zoomii would provide complimentary delivery service, to replace an item that was delivered in error.
As these problems, I would like to cancel my order and want a full refund. I hope your store will do a better work in the future to live up to its promise to keep your customers satisfied.

Sincerely,
Carol Gracias