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To: Jude Feldstein <[email protected]> From: Janina Winslow <[email protected]> Date: December 20 Subject: Re: Poor reception |
Dear Mr. Feldstein,
Thank you for informing us about the intermittent reception that you have been experiencing with our wireless phone service for the past few days. You wanted us to explain what the problem was and also asked for a discount on your service fee for this month.
First, we believe that this problem is due to the ongoing repair work on our cell phone towers in the Mountainview area, which were severely damaged during the recent snowstorm. Our maintenance crew is still working to fix the problem.
And in regard to your second inquiry, I would first like to apologize for the inconvenience. Because you are a valued customer, we are deducting $40 from your next billing statement. We hope that this addresses any trouble you may have experienced.
Janina Winslow MyCel Customer Service |
Question 159. What is the purpose of the e-mail?
Question 160. What does Ms. Winslow offer to provide Mr. Feldstein?
The City of Burbank provides a number of additional services for the benefit of its residents. These are not part of the standard municipal services provided by most city governments and are made available to residents free-of-charge. Below is just a sample of some of these services, but you can find out about other offerings by visiting www.burbank.ca.gov.
Energy Assessment: Residents may consult an energy advisor for some general recommendations on how to improve home energy use. It is necessary to make an appointment for this service during our regular business hours of 8:30 a.m. to 4:30 p.m., Monday through Friday. — [1] —. This service is subject to the availability of our staff.
Tree removal: The city's Department of Environmental Management offers complimentary tree pruning and removal services for homeowners. Simply call 555-4091, extension #808, to schedule an appointment. The service is available all year round. — [2] —.
Water analysis: Homeowners concerned about the safety of their drinking water may drop off water samples at the Department of Water for examination. — [3] —. Any water source found to be contaminated will be treated promptly.
Shuttle services: The city provides complimentary shuttle services between residential and commercial areas to senior citizens who are 65 years of age or older and to those with mobility problems. — [4] —. To schedule a pickup, call the Department of Senior Welfare at 555-4091, extension #204. |
Question 161. What can be found on the city's Web site?
Question 162. For which service is an appointment NOT required?