Practice Quiz 97 | A2 - Elementary

refer to the following letter, form and e-mail.

January 7

Walter Arnold
Taylor Bay Apartments
667 Waterfront Ave.
San Francisco, CA 10009

To Walter Arnold:
I have been a tenant in your building on Waterfront Avenue for the past 4 years. I have always paid my rent on time, and have never had any issues arise with respect to the level of service offered. However, last month, my bathroom sink began leaking, and I immediately called the building manager, who told me she would contact a maintenance person.
Yet, no one has been to fix or check up on the damage. Since then I have called a plumber to look at the damage and he has given me an estimate on the repairs. I have enclosed an estimate from the plumber.
Moreover, it took 2 days for a plumber to arrive, by which time a significant amount of water had leaked onto the dining room carpet. While I did my best to dry up the water, it has left a permanent stain. I informed the building manager of the stain, and she sent a cleaner to steam clean the carpet. The stain was removed, but I arrived home today to find a bill for $75 for the cleaning services.
I have paid the bill, but would like to ask that I be refunded the full amount (or have it deducted from next month’s rent of $650.00 ).

Thank you,

Olivia Kimberly
Apartment 809

______________________________
 

Pipes & Plumbing

175 Canson Street, San Francisco, CA 10123 Pipes & Plumbing
Date : December 20
Replacement & Repair Estimate
Customer Name : Olivia Kimberly
Estimated Cost of Labor: $ 60.00
Estimated Cost of Materials : $ 199.00
Additional Cost: $ 59.00
Total Estimated Cost: $ 318.00

_______________________

To: Olivia Kim ([email protected])
From: Walter Arnold ([email protected])
Date: January 11
Subject: Maintenance issues

Dear Ms. Kimberly,

I am sorry to hear about the difficulties you have encountered this month with your apartment. You have been a dependable tenant for years, and it is of the utmost importance to me to ensure that you remain happy.
I will have a reimbursement check sent to you immediately to cover the cost of repairs as well as the amount you paid for the cleaning services.
Please accept my apology for any inconvenience this has caused you.

Walter Arnold