Practice Quiz 83 | A2 - Elementary

On April 1st, Value Plus Airlines opened its doors to travelers looking to purchase low cost tickets but not sacrifice service and reliability. The airline's first flights are scheduled to begin on May 15th and will fly between New York and Los Angeles. In July, Value Plus will add service from New York to Dallas and to Seattle.

Tickets can be purchased by phone or on the company's web site. However, to keep costs low, they are not available through travel agencies.

Unlike most other airlines, Value Plus allows travelers to check two pieces of luggage at no extra charge. It also advertises no change fees to reschedule your flight for a different date. Even though it is a budget airline, it still offers free non-alcoholic drinks and snacks. According to Value Plus representatives, it will offer low priced meal options beginning in June. In addition, it claims to offer fast automated check-in procedures at the airport.

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To: George Bryant ([email protected])
From: Sheila Primrose ([email protected])
Subject: Flight issue
Date: May 19th

Dear Mr. Bryant:

I flew on Value Plus Flight 105 on May 17th, and of course, I was looking forward to affordable, fast, and reliable service as advertised by Value Plus Airlines. Although my flight left on time and I enjoyed the complimentary in-flight refreshments, the speed of the check-in process did not meet my expectations. I arrived at the airport an hour and a half before my flight, but several of the automated check-in machines were not working, which caused me to have to wait in line for almost 50 minutes. This caused me to nearly miss my flight. I understand you are just getting started but I hope these problems will be rectified before my next flight to Los Angeles on June 5th. If not, I will most likely take my business elsewhere.

Sincerely,
Sheila Primrose