Danica Fay [11:02 A.M.] In-Tak, a law firm just ordered six Ivy desks through our Website. I know our stock of walnut wood is low, so I wanted to check with you before I gave them an estimated ship date. In-Tak Lee [11:03 A.M.] We don't have enough walnuts left for that. Three of the desks would be delayed by an extra month. Danica Fay [11:04 A.M.] Well, I'd hate to lose this client. What if we offered them Ivy desks in another type of wood? In-Tak Lee [11:04 A.M.] Hmm. Let me bring Bente in. Her team builds them. In-Tak Lee [11:05 A.M.] Bente, are there any alternative woods that you could use to make the Ivy desk? We're almost out of walnut. Bente Dahl [11:07 A.M.] Oak would work. It's also a hard wood, and it's got a similar color. Danica Fay [11:08 A.M.] If we use that, could the order be shipped within the usual four weeks? In-Tak Lee [11:08 A.M.] Yes. We have plenty of oak. Danica Fay [11:09 A.M.] "That's much better. I'Il ask whether the law firm is interested. In-Tak Lee [11:10 A.M.] OK, but you should probably add "backordered" banners to the pages of our larger walnut products. We can't do custom orders for every client. | 
