Practice Quiz 20 | B2 – Upper-Intermediate

refer to the following Web site, notice and e-mail.

www.ceramicgoods.org/shippinginfo

FAQ: SHIPPING AND HANDLING OPTIONS Where do you deliver?Ceramic Goods began as a U.K. business, but has expanded to many parts of the world. We currently ship all throughout Europe, Australia & New Zealand and into North America as well. We eventually hope to sell to the Asian market starting early next year.

Is it possible to receive my order overnight?
Most purchases are delivered within two days after being ordered. By using express services for an additional charge, however, 24-hour delivery is possible. Tracking numbers are automatically assigned to all 24-hour deliveries. An express shipping fee will be charged to your credit card at the time of checkout.

How do I check the status of my order?
You can track your package by visiting our Web site and signing into your account. Click on “My orders” and then “Track package” next to your order number.

Can I return my order after it has arrived?
Yes, you can return any order within 30 days by mailing it back to us. A refund will be processed within 14 days from when you return your order. If you haven’t received your refund after this time, please contact us by phone at 555-260-3478 or e-mail at [email protected].

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DELIVERY NOTICE

Your package could not be delivered. Please pick it up at the post office at 123 King Street.
Present this card, along with a piece of government-issued photo ID, within 15 calendar days to pick up your item.

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To:Ceramic Goods ([email protected])
From:Devin Lannert ([email protected])
Date:November 14
Subject: Delivery number 27461538

To whom it may concern,

I am writing to inquire about the refund for a purchase I made on your Web site. My package arrived on time, and I went to the post office to pick it up as instructed. However, when I looked at it, it was obvious that someone had opened it. Therefore, I decided to return it. I followed the instructions online and paid the shipping fees to have it sent back to the store. However, the purchase amount has not been refunded to my credit card yet. Could someone please look into this situation and remedy the problem immediately?

Thank you,

Devin Lannert