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Question 1-5:

refer to the following Web site, notice and e-mail.

www.ceramicgoods.org/shippinginfo

FAQ: SHIPPING AND HANDLING OPTIONS Where do you deliver?Ceramic Goods began as a U.K. business, but has expanded to many parts of the world. We currently ship all throughout Europe, Australia & New Zealand and into North America as well. We eventually hope to sell to the Asian market starting early next year.

Is it possible to receive my order overnight?
Most purchases are delivered within two days after being ordered. By using express services for an additional charge, however, 24-hour delivery is possible. Tracking numbers are automatically assigned to all 24-hour deliveries. An express shipping fee will be charged to your credit card at the time of checkout.

How do I check the status of my order?
You can track your package by visiting our Web site and signing into your account. Click on “My orders” and then “Track package” next to your order number.

Can I return my order after it has arrived?
Yes, you can return any order within 30 days by mailing it back to us. A refund will be processed within 14 days from when you return your order. If you haven’t received your refund after this time, please contact us by phone at 555-260-3478 or e-mail at [email protected].

________________________
 

DELIVERY NOTICE


Your package could not be delivered. Please pick it up at the post office at 123 King Street.
Present this card, along with a piece of government-issued photo ID, within 15 calendar days to pick up your item.

 

Delivery notice prepared on: Date: October 24 
Time: 14:50
Devin Lannert /Recipient Name Parcel X Letter: _______        
27461538/ Tracking Number: Your item will be available:
Today after 17:00 ■
Tomorrow after 13:00 □


________________________

To:Ceramic Goods ([email protected])
From:Devin Lannert ([email protected])
Date:November 14
Subject: Delivery number 27461538

To whom it may concern,

I am writing to inquire about the refund for a purchase I made on your Web site. My package arrived on time, and I went to the post office to pick it up as instructed. However, when I looked at it, it was obvious that someone had opened it. Therefore, I decided to return it. I followed the instructions online and paid the shipping fees to have it sent back to the store. However, the purchase amount has not been refunded to my credit card yet. Could someone please look into this situation and remedy the problem immediately?

Thank you,

Devin Lannert

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Question 1:
Where does Ceramic Goods NOT deliver currently?
A. Europe
B. Australia
C. North America
D. Asia
Feedback

We currently ship all throughout Europe, Australia & New Zealand and into North America as well. => Eliminate D 

Question 2:
When did Mr. Lannert place an order?
A. October 21
B. October 22
C. October 23
Feedback

In the first passage, there is information "Most purchases are delivered within two days after being ordered. By using express services for an additional charge, however, 24 hour delivery is possible. Tracking numbers are automatically assigned to all 24-hour deliveries". Meanwhile, in the second passage, it says that "Delivery notice prepared on: DATE: October 24" => C is correct 

D. October 24
Question 3:
What can be inferred about Mr. Lannert?
A. He tracked the progress of his shipment.
B. He signed for a delivery at home.
C. He paid for his order in cash.
D. He showed identification at the post office.
Feedback

In the third passage, there is information "My package arrived on time, and I went to the post office to pick it up as instructed". Meanwhile, in the second passage, it says that "Please pick it up at the post office at 123 King Street. Present this card, along with a piece of government-issued photo ID, within 15 calendar days to pick up your item" => D is correct 

Question 4:

In the e-mail, the word “remedy” in paragraph 1 is closest in meaning to

A. correct
Feedback

Based on the meaning => Choose A 

B. improve
C. reform
D. medicate
Question 5:
What does Mr. Lannert imply in his e-mail?
A. The product he ordered online was not delivered on time.
B. It has been at least two weeks since he returned an item.
Feedback

In the first passage, there is information "Yes, you can return any order within 30 days by mailing it back to us. A refund will be processed within 14 days from when you return your order". Meanwhile, in the third passage, it says that "I followed the instructions online and paid the shipping fees to have it sent back to the store. However, the purchase amount has not been refunded to my credit card yet.”

=> B is correct 

C. The tracking information available online was incorrect.
D. He would like to be reimbursed for a postal charge.

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