From: Mina Wang To: All staff members Subject: Customer Service Workshops Date: January 21 Dear employees, 1am writing to remind you all about our first Positive Customer Interaction (PC) workshop on February 5. It — by Tim Elison, a renowned motivational speaker and the author of Key Factors for Customer Satisfaction. We have asked Mr. Elson to discuss the attitudes and practices that aro most — to attracting, satisfying, and retaining customers. As the first in our series, this session will also be — by an introductory talk by our president, Howard Bolting, who will discuss the overall aims of the workshops. There is space for no more than 100 participants at each workshop, and registrations will be accepted on a first-come, first-served basis. — Regards, Mina Wang Personnel Manager |
