Practice Quiz 40 | A1 – Beginner

refer to the following notice, e-mail and memo.

Attention shoppers!

Baxter Creek Mall underwent a routine city inspection recently. As a resuIt, the inspectors recommended that we widen each parking space.

Work to be done:
•Repainting parking lines

Construction period:
•One week duration: June 23 through June 29
•Parking lot reopens on June 30.

Alternative parking plan:
•Mall patrons will be able to use the nearby Kent Street parking lot.
•The parking tickets will be validated by our mall staff.

Baxter Creek Mall Management Team
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E-MAIL MESSAGE

To: Customer Service ([email protected])
From: Natasha Lange ([email protected])
Subject: Temporary parking arrangements

Hello,

I went to your mall this morning and I parked in the reassigned lot. I know that this was the first day that your parking garage has been closed, bu11 had a lot of difficulty getting my parking ticket validated. I first asked the cashier to do it as I was paying for a purchase, but she said she wasn’t authorized to validate Kent Street parking tickets. She had to direct me to the mail’s information desk. The process was too complicated and time-consuming.
I think it would be better if cashiers could validate parking directly at the check-out. Please consider making this change.

Regards,
Natasha Lange
___________________________

MEMO

To: Store Managers
From: Dave Voyles

In response to several customer complaints about parking validation, we are making a small change to our policy. Instead of directing customers to the mall information desk, all cashiers in individual stores will now be authorized to validate parking tickets for our temporary lot. This way, shoppers can get their parking validated at the same time they pay for their purchases. We believe that this process will be much easier for everyone involved. Please inform your staff members of this change and forward any questions to me.

Thank you,
Dave Voyles, Baxter Creek General Manager