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From: <service@hildyteacom> To: Rosalind Burke <[email protected]> Subject: Alert Date: December 8
Dear Ms. Burke,
Hildy Tea Boxes hopes you have been satisfied with your gift subscription to our service over the past year. — [1] —. To continue receiving a monthly package of high-quality loose leaf teas after December, please visit this page and enter your billing information. The price is just $14 per month for products and shipping, and you can choose a three-month, six-month, or one-year subscription. — [2] —. Plus, as an existing subscriber, you are eligible for a special renewal gift: a Preale-brand travel mug that can keep tea warm for up to 12 hours at a time. — [3] —. Note that this offer will become invalid once your current subscription runs out.
If you have any questions, simply reply to this e-mail. — [4] —.
Sincerely,
Elmore Stanley Customer Service Department Hildy Tea Boxes |
Question 151. Why was the e-mail sent to Ms. Burke?
Question 152. What does Mr. Stanley offer to Ms. Burke?
Question 153. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“I or another representative will respond within 24 hours.”
Alex Collins | [9:02 A.M.] |
Mercedes, I have a quick question. What's going on with my purchase request for a new laptop? I thought it would be processed by now. | |
Mercedes Burch | [9:03 A.M.] |
Hi, Alex. Didn't you get my e-mail? The IT department is recommending a different model. Once you approve the change, we can finish processing the request. | |
Alex Collins | [9:07 A.M.] |
Oh, I see. Well, it looks like the model they're recommending is heavier than what I requested. But I often have to carry my laptop around construction sites, so having a lightweight model is important. | |
Mercedes Burch | [9:08 A.M.] |
In that case, you can oppose the change. Just write a short paragraph explaining the situation, and I'l append it to the request. | |
Alex Collins | [9:08 A.M.] |
I'm glad to hear that that's an option. I'll do that. Thanks |
Question 154. At 9:03 AM., what does Ms. Burch imply when she writes, “Didn't you get my e-mail"?