refer to the following online chat discussion.
Percy Ramsay
4:24 P.M.
We need to talk about the VisuXSD web cam, which is part of our video conferencing system. We’ve received several customer complaints about it recently.
Britt Hepler
4:24 P.M.
Customers claim that when they joined video conference calls the visual feedback from the web cam froze. Apparently, the audio continued to function, but nothing could be seen.
Kate Erickson
4:25 P.M.
This is obviously a huge problem because the system is usually purchased specifically for conference calls.
Percy Ramsay
4:27 P.M.
Our in-house engineers believe the issue to be attributed to a wiring error. This affects the transmission of visual images from the camera to the computer.
Britt Hepler
4:28 P.M.
Great, so we’ve discovered the problem! Then can I send replacement devices to customers who submitted complaints?
Kate Erickson
4:29 P.M
Not yet. Let’s put that aside. We should perfect the device first. Percy, you’ve been working with the engineering team. Do you have a status update?
Percy Ramsay
4:32 P.M.
They’re currently re-wiring the device. They will test the solution thoroughly, so I’m not sure how long that will take.
Kate Erickson
4:33 P.M.
Britt, as soon as new web cams have been manufactured, I'll let you know. Then you can mail replacements to the customers who've contacted you.
Britt Hepler
4:35 P.M.
Okay. Afterward, I will respond to customers and explain how we fixed the issue.
