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- In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “When they first started, their original concept was a very simple one.
“When they first started, their original concept was a very simple one.”
B is correct because it is related to two sentences before and after it "Shortly after graduating, they decided to open a small board game store and coffee shop called Cup & Games in the trendy Pioneer Square neighborhood of downtown Seattle." and " Initially, they wanted to provide board games, rent table space, and sell patrons coffee."
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TEST 5- full test - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- refer to the following conversation.
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- refer to the following conversation with three speakers.
- refer to the following conversation and list.
Interviewee Time Paige Barker 1:00 P.M. Bert Lucas 2:00 P.M. Blair Carpenter 3:00 P.M. Nettie Eisenberg 4:00 P.M. - refer to the following conversation and list.
Type Price Black / Single Cartridge $19 Color / Single Cartridge $24 Black / 3-pack $47 Color / 3-pack $59 - refer to the following telephone message.
- refer to the following advertisement.
- refer to the following broadcast.
- refer to the following telephone message.
- refer to the following notice.
- refer to the following announcement.
- refer to the following advertisement.
- refer to the following talk.
refer to the following recorded message and invoice.
Product Invoice
1 table ……………………………....$125.00
1 tablecloth ………………………....$20.00
2 chairs ……………………………..$99.99
5 towels ……………………………..$19.99- refer to the following announcement and boarding pass.
- It would be an honor to work with an intelligent ___________ diligent editor like Mr. Fox.
- All paintings displayed at the Golden Art Exhibit were made by the late Latin artist Carmen Lopez ___________.
- Please ___________ our travel agents of any changes you would like to make to your booking at least a week before your departure.
- Ms. Allen easily ___________ the red suitcase as hers when airport security officers showed it to her.
- Jerome Glasgow, a prominent ___________, has traveled the world to raise awareness about climate change.
- The subway construction project is expected to affect ___________ 5,000 residents in the downtown area.
- Maverick & Sons offers the most ___________ legal and accounting services in the tri-state region.
- The warehouse could serve as parking space for all trucks and heavy equipment of the company because it is ___________ spacious.
- The manager announced that recent changes in the employee handbook will be explained ___________ the company meeting.
- Mr. O’Connor’s design team contributed ___________ to the successful signing of the million-dollar Copperfield Bridge contract.
- ___________ of Diamond Glass are given a share of the company’s annual profit as part of their benefits.
- Based on company records, the ___________ number of subscribers to Fancy Homes magazine is 12,000.
- As part of its expansion program, Skymate will be offering daily flights to Vietnam, Cambodia, and Myanmar ___________ in October.
- ___________ all the guests have been served appetizers, the chefs should start to prepare the main course.
- ___________ the booming tourism industry, more hotels and shopping centers are being built across Malaysia.
- The Internet provider’s technical crew left Mr. Lewis’s residence without ___________ completing the installation project.
- The dermatologist explained that there are ___________ to the use of antibiotics on patients with severe acne problems.
- ___________ interns and temporary staff members, all employees are required to attend at least three seminars organized by the HR department.
- Many are impressed with how ___________ the microchip company’s operations have expanded into several industrial zones in India within the year.
- Ms. Fraser was invited to join to the board of directors for the Smithville Arts Center ___________ rumors that she didn’t want the position.
- In appreciation of her fans’ continued ___________, Alessandra Torresani will hold a free concert at the Fitzgerald Auditorhjm on December 10.
- Mr. Baldwin’s staff is composed of highly ___________ animators and video editors with solid experience in filmmaking.
- We will upload a copy of the new employee manual on the intranet to make it accessible to ___________ in the office.
- The week-long seminar series of the Alpha Law Society in Washington, D.C., is expected to ___________ on November 1.
- Although Mr. Leung has not officially retired from the family business yet, his son is ___________ to take his place.
- Highway 16 was widened over the summer to _____ the heavier traffic that is using the roadway.
- As ___________, The Crib will have exactly 100 furniture outlets throughout the United States by the last week of December.
- The post office plans to release a set of ___________ stamps next month in time for the Independence Day celebration.
- Gemini Metalwork, Inc., spokesman Ralph Crane confirmed that the company spent $2 billion on its recent ___________ into the Middle East.
- An employee must serve the company for at least one year to be ___________ for additional benefits given to regular staff members.
Barbara Summerville
342 Black Creek Drive
Aurora, Washington 47552
Dear Mrs. Summerville,
Your next medical check has been set for October 14, at 10:15 A.M. If this time ---131--- convenient for you, please call our front desk at your earliest convenience. ---132----. It is ---133--- 444-2341.
Furthermore, we have recently developed a website that you can visit for general information or post messages to any of our doctors: www.homedoctor.com. We will do our best to provide quick and helpful ---134--- .
Best Wishes,
George LaRoque
Ink Cartridge Recycling
Quality Ink Industries is determined to do its best to reduce pollution. Therefore, we would like to encourage our customers to help us with this important issue and to recycle empty ink cartridges ---135--- possible.
---136---. Just take the empty cartridges with you to any office supply store that sells Quality Ink products and place them in the recycling bins located outside. The store ---137--- the empty cartridges to our factories for recycling.
Recycling cartridges entitles you to vouchers which are redeemable on future purchases.
For more ---138--- about the discount program or any questions, please visit our website, www.qualityinkindustries.com.
To: Laura Foster ([email protected])
From: Ayaka Yamada ([email protected])
Subject: Mailing problem
Dear Laura,
I’d just like to fill you in about a complaint we ---139--- from Mrs. Tanaka of Visionary Designs. She said that she was waiting on one of our living room furniture catalogues on Tuesday, but they had not arrived. Thankfully, she didn’t seem to mind so I immediately sent her the catalogues by express delivery.
---140---. I suggest ---141--- one person to be exclusively in charge of mailing out catalogues to ensure that this doesn’t happen again.
Please reply with your opinion about my ---142---.
Thanks,
Ayaka
Dear Barclays Bank Customer,
Barclays Bank views our customers’ personal security as its number one priority. Sensitive information regarding our customers’ accounts, account numbers, passwords, security numbers, or ---143--- information will not be divulged to anyone other than our staff. ---144---.
By following these ---145--- steps, it is possible to ensure your account remains safe and protected from fraud.
Most importantly, your password should be changed as frequently as possible and not able to be easily guessed. Secondly, e-mails requesting any personal details are likely to be false and should not be replied under any circumstances. Thirdly, if you receive an e-mail requesting personal details, containing our logo and you suspect it is fraudulent, then please contact us immediately at 1-800-154-1546.
Thank you for your---146--- on this matter and we will continue to do our best to ensure your financial safety.- refer to the following e-mail.
To:Christopher Greene ([email protected])
From: Daniel Wilson ([email protected])
Date:June 30
Subject: Research work
Hello Christopher,
A reporter from Sunstar Daily, Isabel Blake, is writing a special report on the first hospital in our city, the Queens Medical Center. Since the establishment does not exist anymore, she needs some old newspaper articles and books about it. Could you please look those up in our archives and provide scanned copies for her?
Ms. Blake will drop by my office on Monday at 10:00 A.M. to talk about the report she is working on. I’d like you to attend the meeting so that both of you could discuss the information she needs. Please let me know if you are available. Thank you.
Best regards,
Daniel Wilson
Head Librarian
Cruz Biblioteca - refer to the following job advertisement.
Muskoka Distillery has an immediate opening for a distribution manager. Responsible for day-to-day shipping logistics and the development and maintenance of an efficient delivery model, the successful applicant will supervise all shipping processes and report to the operations manager. The individual will work Monday to Friday, alternating between our headquarters (3-4 days/week) and our subsidiary office.
Responsibilities include, but are not limited to, the following:
•Management of the distribution team
•Development of a delivery fleet maintenance program
•Tracking delivery data, drivers, and shipping costs
•Coordination and management of order cycle/delivery times, efficient route development, and fuel usage
Minimum of 2 years of management experience required.
Apply online at www.muskoka-distillery/jobs/distributionmanager-bc25 - refer to the following text message chain.
DEENA MAKIN
11:03
The train's just departing now. They had to fix some kind of problem with the brakes.
DEENA MAKIN
11:04
I'm leaving later than scheduled.
GRANT BALLARD
11:06
Okay, what time do you need to be picked up?
DEENA MAKIN
11:08
I'm arriving about 45 minutes later than we planned. Can you still come?
GRANT BALLARD
11:09
Yes, but hard to find parking at that time.
GRANT BALLARD
11:10
Can I just stop in front of the train station, so I won't have to park?
DEENA MAKIN
11:12
Yeah, that'll work. I'll be waiting outside and will get in the car as soon as you pull up.
GRANT BALLARD
11:13
Great. You don't have a suitcase to put in the trunk, right?
DEENA MAKIN
11:14
No, I don't.
SEND refer to the following Web site.
http://www.olsenofficesupplies.net
Olsen Office Supplies
Shopping Basket —> Delivery Details —> Payment Information —> Checkout
Please review your items below, Mr. Garner.
Item in Basket: 3 Carson Steel Filing Cabinets (Item code: #349778)
Total Cost (including shipping): \$ 318.97
If you are not currently a member of our Premium Shopper Membership Plan, please take a moment to sign up for a membership before finalizing your purchase. You would receive the following:
1.E-mail notifications about limited-time special offers at least one week before they start.
2.Monthly product brochures bringing you our full up-to-date inventory.
3.A 10% discount whenever you spend more than \$300 on one order.
Member discounts are applied to purchases made in any of our retail stores as well as those made on our Web site. CLICK HERE to sign up now.
Alternatively, you may CLICK HERE to complete the transaction.- refer to the following e-mail.
E-MAIL MESSAGE
To:Staff ([email protected])
From:Rhonda Ellington ([email protected])
Date:May 25
Subject: New business cards
Dear Staff,
As mentioned in the last staff meeting, all employees will be receiving new business cards soon. I have talked to the print shop, and I will collect the cards from the shop on June 8. I will then check them all for accuracy and pass them out the following day. Please review your current cards to ensure that all information is up-to-date. If your job title or extension number has changed, please send the correct details to Bob Green at [email protected] by May 29.
Sincerely,
Rhonda Ellington - refer to the following notice.
Thank you for purchasing the Canton XP869 Photocopier. If you want your photocopier to operate efficiently for high-volume output, follow these usage and maintenance tips:
•Use paper that has been stored in a dry place
•Remove paper jams according to the manufacturer’s instructions
•Clean dust from both the interior and exterior once a week
•Clean the glass surface with a non-abrasive cloth regularly
•Remove all metallic fastenings when scanning or copying documents
•Check toner levels twice a week. Cartridges should yield approximately 2,000 pages, depending on use.
Visit www.cantonofficesupplies.com to order replacement toner cartridges. If these fail to arrive within two business days, you pay nothing for shipping.
Mail 20 depleted toner cartridges back to Canton for recycling and, upon receipt, we will send you two free toner cartridges. - refer to the following e-mail.
E-MAIL MESSAGE
To:Magnus Freedman ([email protected])
From:RR Cabins ([email protected])
Date:September 9
Subject: Your Reservation
Dear Mr. Freedman,
On behalf of all staff at RR Cabins, I would like to thank you once again for choosing to reserve accommodations through us for your vacation. I sincerely hope that your trip is as enjoyable for you as it was last year.
As you may recall, the Longford Wildlife Reserve contains a range of activities for you and your friends to enjoy. Wildlife expeditions in four-wheel-drive jeeps depart each morning from the north ranger's station, allowing park visitors the chance to view animals up close under the supervision of accomplished nature experts. Those seeking an adrenaline rush may wish to join a swimming and rafting trip along the nearby Golong River.
In addition to these attractions, the newly opened Luigi's Italian Restaurant can be found by the east gate. It was recently awarded a five-star rating by culinary magazine Fresh from the Kitchen. You can read what several respected food critics had to say about Luigi’s by visiting www.luigisatlongford.com.
If you have any questions about your booking, or the nature reserve itself, please do not hesitate to get in touch.
Best wishes,
Andre Starr
Customer Service Manager
RR Cabins - refer to the following article.
Off the Shelf by Davis Cote
Jason Morgan and Samantha Olivieri were an unlikely pair of entrepreneurs. Their business is board games, and they live and breathe everything to do with this hobby. — [1] — They met in their first year of college over a chessboard in the on-site student center. Morgan studied English literature while Olivieri was enrolled in the electrical engineering program. Nevertheless, they both bonded over their shared love of board games.
Shortly after graduating, they decided to open a small board game store and coffee shop called Cup & Games in the trendy Pioneer Square neighborhood of downtown Seattle. — [2] — Initially, they wanted to provide board games, rent table space, and sell patrons coffee. — [3] — The idea quickly became popular, and within a year they were confident enough to open a larger space on 15th Avenue that catered purely to board games while allowing customers to bring their own refreshments.
With the rise of Internet shopping, Morgan and Olivieri recently established a warehouse operation in the waterfront district to centralize their online board game sales. The business is now one of the country’s largest independent game retailers. — [4] —— Expecting their success to continue, analysts agree that these two are truly on a roll. refer to the following online chat discussion.
Percy Ramsay
4:24 P.M.
We need to talk about the VisuXSD web cam, which is part of our video conferencing system. We’ve received several customer complaints about it recently.
Britt Hepler
4:24 P.M.
Customers claim that when they joined video conference calls the visual feedback from the web cam froze. Apparently, the audio continued to function, but nothing could be seen.
Kate Erickson
4:25 P.M.
This is obviously a huge problem because the system is usually purchased specifically for conference calls.
Percy Ramsay
4:27 P.M.
Our in-house engineers believe the issue to be attributed to a wiring error. This affects the transmission of visual images from the camera to the computer.
Britt Hepler
4:28 P.M.
Great, so we’ve discovered the problem! Then can I send replacement devices to customers who submitted complaints?
Kate Erickson
4:29 P.M
Not yet. Let’s put that aside. We should perfect the device first. Percy, you’ve been working with the engineering team. Do you have a status update?
Percy Ramsay
4:32 P.M.
They’re currently re-wiring the device. They will test the solution thoroughly, so I’m not sure how long that will take.
Kate Erickson
4:33 P.M.Britt, as soon as new web cams have been manufactured, I'll let you know. Then you can mail replacements to the customers who've contacted you.
Britt Hepler
4:35 P.M.
Okay. Afterward, I will respond to customers and explain how we fixed the issue.
refer to the following form.
Vexcon Computers
All of our products come with a warranty that lasts two years from the date of purchase . — [1] — Shoud you discover a defect in your product during this period, you may return it to one of our stores to receive either a full refund or to have the problem fixed free of charge. — [2] —
Please note: Opening the casing of computers, printers, and other such items for any reason will instantly void this warranty. — [3] — To register your product for the warranty, please complete and return the form below:
Name: Heather Blister
Order: Vexcon H4500
E-mail: [email protected]
Order number: 448350
Order description: Wireless color laser printer
How many products made by Vexcon Computers do you own? IWhich other computer brands have you purchased in the past?
I. Weston 2. Plusar 3. Osiris Additional comments: I IMQS impressed by thg variety of products that you have available to choose from. The staff in your Roehampton branch was very friendly and patient when listening and responding to my queries, and they were obviously well trained, as each person I spoke to possessed in-depth knowledge about the products.— [4] — One suggestion that I would make is that you include home delivery as part of your service. As an elderly customer, I found it quite difficult to load the item into my car for transportation home.refer to the following e-mail and information.
To:Elliot Prescott ([email protected])
From:Janelie Symonds ([email protected])
Subject:Assessment day
Date:September 19
Dear Mr. Prescott,
Thank you for expressing an interest in attending the interview and assessment day with us. As I’m sure you are aware, Abbot & Styles, Inc., is one of the leading firms in the city of New York, and we are always on the lookout for enthusiastic and highly skilled new recruits as we continue to expand our business. In response to your query, the process will last approximately six hours, beginning at 9 A.M. and finishing at 3 P.M. Ample parking can be found on Winchester Street, with the charge to use the parking lot refunded by our company upon provision of a valid ticket. Finally, you mentioned in your e-mail that you would have to depart at 2:30 P.M. for a medical appointment. I have checked with my colleague, Steve Bennett, and he has confirmed that this is fine.
We look forward to meeting you on the day.
Janelie Symonds
Personnel Manager
Abbot & Styles, Inc.
____________________________________
Agenda for Abbot & Styles Inc. Assessment Day
9:00 A.M. -10:00 A.M. Meet and Greet Get acquainted with the other candidates using our ice-breaking activities and meet some of our senior employees. 10:00 A.M. -11:00 A.M. Group Activity Candidates will be divided into small groups and asked to hold a discussion on how to keep accurate financial records. Once ready, one candidate from each group will be selected to explain ideas to the other groups. 11:00 A.M. -11:45 A.M. Presentations Each candidate will deliver a five-minute presentation, either on payroll systems or budget projection and creation. 11:45 A.M. -1:00 P.M. Lunch Break for lunch. Food and refreshments will be provided. 1:00 P.M. -2:30 P.M. Individual Interviews Each candidate will be interviewed in turn by our panel. Interviews are expected to last ten minutes per candidate. 2:30 P.M. -3:00 P.M. Management Team Discussion Your chance to ask questions of our management team about the goals of the company and obtain their valuable advice about working at the top of the field. 3:00 P.M. Finish refer to the following announcement and form.
Rate our staff and get a chance to win a free cruise!
We at Globe Explorer Travel would like to thank you for choosing us as your tour operator for your cruise. We hope that your trip lived up to your expectations and that you returned home with a lot of great memories. Our travel company is built on one simple value: excellent customer service. We strive to exceed customers' expectations, meeting their specific needs fully, promptly, and with a friendly demeanor.
Attached you will find a customer survey form. This allows you to provide positive feedback about any of our staff members that you encountered so that we may recognize their commitment to high-quality customer service. Your endorsement also serves to motivate those enrolled in our orientation and training programs and to strengthen our advertising campaigns.
Each month, based on such feedback, the staff member that we deem to have shown the biggest commitment to our company will be compensated an additional $500. And that's not all. By filling in and returning this form, you will automatically be entered into a monthly prize draw to win free tickets for a Caribbean cruise for you and up to three guests. Once again, we appreciate your choosing Globe Explorer Travel as your tour operator, and we look forward to welcoming you aboard one of our vessels again in the future.
______________________________
Survey Form
A.Please complete your contact details:
Your name: Bob Hutchins
Phone number: 555-3925
E-mail address:[email protected]
Address: ILZ Castlgvalg AAgadcw, Evgrest, KS 66H2H
Ticket number: 9202S068
Dates of trip: July 1 to July 14
B.Please enter the details of the staff member you wish to evaluate:
Staff member’s name: Yvonne Jennings
Role: Customer support team
What did this staff member do that particularly impressed you?
Yvonne was very understanding of my needs and those of very family. My son has a severe peanut allergy, and she went the extra mile to ensure that food was prepared for him separately and contained no nut products. She also helped me receive medical attention when I cut my head during a fall. She was always friendly and greeted us with a smile at all times.
Please return this completed form to: Unit 6, Caster Lane, Appleton, WI 54911, for your chance to win cruise tickets in our monthly prize drawing.refer to the following flyer, schedule and e-mail.
Ryerson Education Center
Are you interested in having fun, learning a skill, and meeting new people? If your answer is yes, then you should consider enrolling in a class at the Ryerson Education Center. Our classes are taught by experts who donate their time to help members of the public learn more about topics that interest them. Although there is a small fee for each course, the amount goes to cover the cost of textbooks and equipment. All of the school’s administrative fees are provided by supporters.
Classes are held at the Ryerson Education Center, located at 2353 Meadow Lane. Each course will run for four weeks, except for the craft classes, which are held in eight-week cycles to give students an opportunity to make something. If you are interested in signing up for a class, please contact [email protected]. The deadline for registration and payment for this semester is April 7. Classes will then begin April 15-April 18 .
__________________________
Ryerson Education Center Class Schedule
MONDAY - Knitting 8:00 P.M.-10:00 P.M. (Starts April 15)
Grace McLean will help you learn basic knitting stitches and become familiar with the use of patterns.
Bring: a ball of light-colored yarn, needles, and a pen/notebook.
TUESDAY - Introduction to ASL 7:00 P.M.-10:00 P.M. (Starts April 16)
Chester Rosewood will introduce students to the unique features of American Sign Language (ASL). Students will learn grammar and signing vocabulary.
WEDNESDAY - Host the best dinner parties 7:00 P.M.-9:00 P.M. (Starts April 17)
Lily Fairbanks will show you how to master the tricks necessary to throw elaborate dinner parties with ease. Students will learn how to cook several impressive recipes.
THURSDAY - Creating a household budget 8:00 P.M.-10:00 P.M. (Starts April 18)
Brendon Oliver knows that managing your money is critical. He will teach you how to track where your money is going and where you need to reduce spending.
Bring: a calculator
__________________________
To: ([email protected])
From: Sandra Wright ([email protected])
Date: April 9
Subject: Course schedule
Hello,I've taken a course with the Ryerson Education Center last fall and loved it. Earlier this week I saw a flyer advertising new courses, and the money management session would be ideal for me. I need some professional training in how to create and maintain a budget. Could you tell me whether or not this class is full? I know I have missed the registration deadline by two days, but I hope that as long as there are still spaces open (and the class hasn't started yet), I might be able to still take it. Please let me know if this would be possible.
Sandra Wrightrefer to the following e-mails and form.
To:Jessie Patton ([email protected])
From:Douglas Arp ([email protected])
Date:April 18
Subject: Order confirmation
Attached: 274985 Order Form
Dear Ms. Patton,
Thank you for placing a phone order with Oswald & Sons. This e-mail confirmation is for you to verify that your information is correct. Please review the attached order form. If you notice any discrepancies between what you ordered and what is recorded, please respond to this e-mail so that I can address the issue.
As indicated in our purchase policy, Oswald & Sons will debit your account 48 hours after an order is placed. If you would like to update your method of payment you can do so by logging into your account online at www.oswaldsons.com/account.
Thank you for your continued business.
Douglas Arp
Sales Rep, Oswald & Sons
_____________________________OSWALD & SONS ORDER FORM
Customer: Jessie Patton
Account: 274985
Order placed: by phone
Order taken by: Jay Brewton
Date ordered: April 17Item Quantity Cost Microwave 1 $320 Plates (box of 12) 4 $150 Cutlery (box of 34 assorted pieces) 50 $3,950 Tablecloths 30 $130 Total cost (includes tax and delivery charges) $4,760 _____________________E-MAIL MESSAGE
To: Douglas Arp ([email protected])
From: Jessie Patton ([email protected])
Date: April 19
Subject: RE： Order Confirmation
Dear Mr. Arp,
Thank you for your e-mail. I reviewed the attached breakdown that you sent me, and I’m afraid that I did notice a pretty significant mistake.
Your e-mail says that I ordered fifty (50) boxes of a product, but I actually only ordered fifteen (15). I was rather shocked to see such a high number in the order, but I suppose the man on the phone simply misheard me. After all, the numbers do sound similar. Could you please make sure the amount due is updated before payment gets taken out of my account?
Secondly, would it be possible for you to send me a new confirmation in which you itemize all the expenses including the ones that aren’t currently listed? My company needs to see these charges broken down on separate lines. I hope this won’t be too much work.
Thank you,
Jessie Pattonrefer to the following notice, e-mail and memo.
Attention shoppers!
Baxter Creek Mall underwent a routine city inspection recently. As a resuIt, the inspectors recommended that we widen each parking space.
Work to be done:
•Repainting parking lines
Construction period:
•One week duration: June 23 through June 29
•Parking lot reopens on June 30.
Alternative parking plan:
•Mall patrons will be able to use the nearby Kent Street parking lot.
•The parking tickets will be validated by our mall staff.
Baxter Creek Mall Management Team
____________________________E-MAIL MESSAGE
To: Customer Service ([email protected])
From: Natasha Lange ([email protected])
Subject: Temporary parking arrangements
Hello,
I went to your mall this morning and I parked in the reassigned lot. I know that this was the first day that your parking garage has been closed, bu11 had a lot of difficulty getting my parking ticket validated. I first asked the cashier to do it as I was paying for a purchase, but she said she wasn’t authorized to validate Kent Street parking tickets. She had to direct me to the mail’s information desk. The process was too complicated and time-consuming.
I think it would be better if cashiers could validate parking directly at the check-out. Please consider making this change.
Regards,
Natasha Lange
___________________________MEMO
To: Store Managers
From: Dave Voyles
In response to several customer complaints about parking validation, we are making a small change to our policy. Instead of directing customers to the mall information desk, all cashiers in individual stores will now be authorized to validate parking tickets for our temporary lot. This way, shoppers can get their parking validated at the same time they pay for their purchases. We believe that this process will be much easier for everyone involved. Please inform your staff members of this change and forward any questions to me.
Thank you,
Dave Voyles, Baxter Creek General Manager