Practice Quiz 21 | B1 – Intermediate

NOTICE: Upcoming maintenance 

Posted on May 1 

County Line Bank's mission is to do everything we can to earn the trust and respect of our customers. We extend that mission to our online services as well. To do this, we must continually update our computer systems and software. Unfortunately, making these necessary improvements requires that we shut down parts of our online banking services for short periods of time. 

In this regard, on May 22 from 5 p.m. to 10 p.m, some online banking features will become temporarily unavailable. During this time, customers will be unable to check balances, pay bills, transfer money, stop payments, or deposit money for checking and savings accounts registered on our online system. 

We apologize for any inconvenience this may cause you. To take care of time-sensitive transactions during the shutdown period, you may call our 24-hour customer service line at 1-800-555-3278. You will be required to provide your account number and may also be asked security questions to verify your identity. Alternatively, you may conduct all regular transactions available through any automated teller machine or visit any County Line branch for personal service from one of our professional tellers. Thank you for your patience and your continued business.

May 8

County Line Bank Headquarters 

Mr. Roger Black 

950 Crestside Drive 

St. Louis, MO 63112 

Dear Mr. Black, 

I am an account engineer with Datup Solutions, specializing in online systems. I have learned that you are the director of information technology for County Line Bank. I would like to discuss briefly with you how our company is helping clients like you to minimize their system downtime.

Datup recognizes the financial consequences for companies or institutions who regularly have to take parts of their systems offline for maintenance, as your bank does with its site. With this in mind, Datup's main business focus has always been to keep systems running during upgrades and upkeep. We have been successfully helping financial institutions, insurance firms, and online retail companies do exactly that for four years now, with most clients reporting substantial returns on their investments. 

If you are interested, I would like to meet with you and any other key personnel related to your system s operations. Ideally, it would be a good idea to have an appointment one week before your upgrade takes place. We can review the bank's current system, and my associate Michaela Owens and I can explain to you face-to-face how Datup can help to improve the situation. We are available to meet with you any day this week apart from Thursday, which is the day of a company conference. And you can also select any time between 8 a.m. and 7 p.m. Please call me at 555-6420 to make arrangements. 

I do look forward to meeting with you and possibly working together with you and County Line Bank in the future. 

Sincerely, 

Jason Richards 

Datup account engineer