To: Raquel Jenkins <[email protected]>
From: Jose Ramos <jramos.zipnet.com>
Date: October 14
Subject: Defective Hose
Dear Ms. Jenkins,
Recently, I purchased 5,000 yards of XP100 industrial hosing from your company, Star Products. The hosing was listed as capable of handling up to 1,000 pounds of pressure per square inch (psi). My company, Advanced Dynamic Cleaning, refitted all of our pressure washers with your hosing at considerable cost and time. Every single one of our pressure washers failed somewhere along the hosing from the joint of the gun to the compressor. Our compressors only create 500 psi, so I have to conclude that there is some defect in the design of your hose. I would like to get a refund of my purchase or a replacement of my order with hosing that meets industry standards. I have included my purchase order and a copy of the invoice.
Sincerely,
Jose Ramos
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To: Jose Ramos <jramos.zipnet.com>
From: Raquel Jenkins <[email protected]>
Date: October 16
Subject: Defective Hose
Dear Mr. Ramos,
We have received your report of a defective hose and reviewed the attached documents. We really value your business and hate that you went through such a waste of time and energy with our hosing. However, I am afraid to say that the mistake may be on your end. In looking over your purchase, you clearly ordered XP100 hosing x 5,000 yards. If you look at the specs for that hosing, it is only rated at appropriate for 100 psi. This could explain why all of your hosing failed. What I can offer you is an exchange of the remaining XP100 hosing in your inventory for a hosing more appropriate to your needs. We will do this at no charge and pay for the shipping as a show of our appreciation for your business. Please fill out the purchase order that I have attached and include it with the XP100 hosing when you ship it back to us for exchange.
Thank you,
Raquel Jenkins
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Star Products Purchase Order Form
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Product name
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PSI
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Length required
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Price per yard
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Applicable discount
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XP1000
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1000
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2,500 yards
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$50
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Total discount as per agreed upon exchange with product XP100
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