Articles exercise - Test 8 | Exercise follow Topic

refer to the following e-mails and form.

To:Jessie Patton ([email protected])
From:Douglas Arp ([email protected])
Date:April 18
Subject: Order confirmation
Attached: 274985 Order Form

Dear Ms. Patton,

Thank you for placing a phone order with Oswald & Sons. This e-mail confirmation is for you to verify that your information is correct. Please review the attached order form. If you notice any discrepancies between what you ordered and what is recorded, please respond to this e-mail so that I can address the issue.
As indicated in our purchase policy, Oswald & Sons will debit your account 48 hours after an order is placed. If you would like to update your method of payment you can do so by logging into your account online at www.oswaldsons.com/account.

Thank you for your continued business.

Douglas Arp
Sales Rep, Oswald & Sons

_____________________________

OSWALD & SONS ORDER FORM

Customer: Jessie Patton
Account: 274985
Order placed: by phone
Order taken by: Jay Brewton
Date ordered: April 17

E-MAIL MESSAGE

To: Douglas Arp ([email protected])
From: Jessie Patton ([email protected])
Date: April 19
Subject: RE： Order Confirmation

Dear Mr. Arp,

Thank you for your e-mail. I reviewed the attached breakdown that you sent me, and I’m afraid that I did notice a pretty significant mistake.
Your e-mail says that I ordered fifty (50) boxes of a product, but I actually only ordered fifteen (15). I was rather shocked to see such a high number in the order, but I suppose the man on the phone simply misheard me. After all, the numbers do sound similar. Could you please make sure the amount due is updated before payment gets taken out of my account?
Secondly, would it be possible for you to send me a new confirmation in which you itemize all the expenses including the ones that aren’t currently listed? My company needs to see these charges broken down on separate lines. I hope this won’t be too much work.

Thank you,
Jessie Patton