- Have any questions?
- [email protected]
Transcript
M: Good afternoon. I bought a designer jacket from your online store about a week ago. However, when it arrived, (53) I discovered that the zipper is broken.
W: Oh, I’m sorry. We usually check our goods very carefully before they’re sent out. Not to worry. We have a 100 percent guaranteed return policy. (54) I’ll just send you a return label in the post. When that arrives, simply stick it to the outside of the package. Should we issue you a refund or send a replacement?
M: (55) I think I would like to get my money back. I was planning to wear it to a wedding last week, so I had to buy something else instead.
These questions are from this test. Would you like to take a practice test?
TEST 10 - full test - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- refer to the following announcement.
- refer to the following advertisement.
- refer to the following talk.
- refer to the following broadcast.
- refer to the following telephone message.
- refer to the following announcement.
- refer to the following excerpt from a meeting.
- refer to the following recorded message and list.
Age Group Fee Children $5 Government Workers $8 Senior Citizens $10 Adults $12 - refer to the following announcement and program.
Lecture Presenter Introductory Address Melissa Sheehan Group Discussions Gary Paxton Morning Session Franklin Mooney Lunch Afternoon Session Annette Haynes - refer to the following except from a meeting and list.
Project Deadline Plumbing July 5 Electrical Wiring July 12 Flooring July 15 Painting July 23 - According to most economists, it is ____ that insurance claims from recent flooding in the United Kingdom will exceed 2$ billion.
- The university researchers will publish the findings of ____ study on energy-saving devices in a scientific journal.
- Mr. Godwin seems to be the most ____of all the applicants for the project manager position.
- Direct flights from Beijing to Tokyo ____ last for around 3 hours and 30 minutes.
- Allocating additional government funds for agricultural programs will decrease the country’s ____ on imports.
- Among the team members in the sales department, Ava Patel has ____ herself by securing contracts with three key clients.
- All children’s toys from local and foreign manufacturers must be carefully tested ____ they can be put on the market.
- The Marigold Hotel is currently undergoing a large-scale renovation, with its re-opening ____ planned for April 6.
- Ms. Marcus had always wanted to have her own bakery,____ she started a cupcake store after finishing her studies.
- Hotels in Barcelona are expected to see a sharp rise in room reservations ____ the next six months.
- Vollmer Airlines’s board approved the extension of the company’s voluntary retirement scheme by ____ three months.
- The mutual fund is open to all employees of the Schulz Group ____institutional investors, including insurance companies.
- Having spoken Italian for 20 years, Mr. Adessi had difficulty ____ exclusively in English with his international business partners.
- Pet Treats has gained ____ from many animal organizations for producing healthy organic food for dogs and cats.
- As part of its two-year business plan, fast- food giant Sartin Corporation aims to open one hundred branches ____ Europe.
- The user manual explains ____ the microwave oven can be disposed of properly to avoid harming the environment.
- After successfully____ with Headlines last year, Curling Room became the largest salon in Singapore.
- As recognition for her ____ client retention record, Ms. Wallace received a generous year-end bonus.
- Mr. Cooper first won the Salesman of the Year award and ____ surpassed the all-time annual sales record at CarMax.
- Evergreen Solutions has expanded strategically into several ____ markets in Southeast Asia such as Vietnam and Indonesia.
- ____ all Ancient Egypt Travel tours, members can enjoy up to a 10% discount until the end of May.
- A partial ceiling collapse occurred in the manufacturing plant ____ which Mr. Wod has worked for the past 15 years.
- Because of unusually high ____ for fabric, Metheny Textiles is requiring employees to perform at least five hours of overtime work every week.
- ____ participating in tomorrow’s fire drill will have to use the stairs, as elevators will be out of service during the activity.
- A visa application must be submitted to the Embassy of the United States of America at least six months ____ the scheduled travel date.
- While many critics were greatly impressed with llumina 893’s features, Samara Woods had a ____ different opinion of the new smartphone.
- Before you distribute the report, ask Ms. Burns to check that _____ has all the necessary information.
- If Piroid Technologies had not removed its computers from the market, it ____ some less popular features.
- Assembly President Doyle Jones warned of the ____ of passing a bailout bill, which may exhaust government funds.
- Workers must ____ safety regulations inside the factory to avoid accidents that may cause serious injuries.
To: Grace Cameron ([email protected])
From: Sutton Grand Hall ([email protected])
Date: September 7
Subject: Ticketing issue
Dear Ms. Cameron,
We would like to inform you of a problem related to tickets you purchased for our autumn ---131--- series. Our records show that you are a ticketholder for the Lara Azevedo performance. Unfortunately, the singer has fallen ill and will ---132--- be unable to make an appearance.
We apologize for any inconvenience caused by this cancellation. As this show was part of the seasonal tickets you bought, we have devised a plan for compensation. The venue is giving patrons in your situation ---133--- options. First, you may choose to receive a voucher for an upcoming event at Sutton Grand Hall. Alternatively, you may request a partial cash refund in the amount of $35. ---134---.
Sincerely,
Thomas Rowell
Box Office Manager, Sutton Grand Hall
Mr. Charles Turnbull
275 West Monmouth Road,
Gravenhurst, ON P1P 1BN
Dear Mr. Turnbull,
I am writing to inform you that we have ---135--- your application to join Hillglen Country Club.
Please find enclosed your membership card, entry pass, and welcome packet. In order to ---136--- activate your entry pass, please contact our Member Services Office at 555-7283 to confirm that you have received it.
We hope you will enjoy taking advantage of the club’s state-of-the-art amenities. Rest assured that these are not available elsewhere. ---137---.
We are confident that you will find the time you spend at Hillglen Country Club ---138---.
We look forward to welcoming you in the near future.
Sincerely,
Rachel Goss
Director of Member Services, Hillglen Country Club
Eats and Treats Magazine
Weekly Restaurant Review
The Rosewood, 155 Firth Street, Bristol
Tel: 555-8823
By Farah Yates
Bristol is not normally associated with fine dining, but The Rosewood, owned by successful restaurateur Gordon Rattray, ---139--- style and class to this quiet town’s dining scene.
As soon as you enter the restaurant, you will notice the dining area’s unique atmosphere. ---140---. In fact, the restaurant is ---141--- elegant that it has already been used for several wedding receptions and formal banquets.
I was impressed with the restaurant’s garden salad and succulent Duck à I’orange, which were both expertly prepared by head chef Jean Dugardin. ---142---, the menu offers a mouth-watering selection of flavorful pastas, grilled steaks, seafood dishes, and decadent desserts.
Although the service was a little slow, I would still recommend The Rosewood based on its food and dining experience. Overall rating: 4/5 stars
To: Harvey Rowe ([email protected])
From: Hillhaven Hotel ([email protected])
Date: July 28
Subject: Your reservation
Dear Mr. Rowe:
On behalf of the entire Hillhaven Hotel staff, I’d like to thank you for your patronage. This message is to ---143--- your booking with Hillhaven Hotel for August 5-9 for two standard rooms.
---144---. This does not include taxes and room service fees. You may check into your rooms anytime after 2 P.M., and the checkout time for August 9 is noon. Your confirmation code is 4529534. Please ---145--- this code while checking in to expedite the process.
All rooms at the Hillhaven Hotel come with a flat-screen television, free Wi-Fi access, and a coupon for our breakfast buffet. You may also visit our Web site at www.hillhaven.net for ---146--- information.
We look forward to serving you when you arrive. Thank yen」for choosing Hillhaven Hotel.
Warmest regards,
Kenneth Sandoz
Reservations Manager
Hillhaven HotelURGENT
Memo: To All BigMart Employees
From: Technical Support
An outside entity has been foot printing our computer system.
BigMart security procedures have been explored, ARE COMPROMISED, and should be considered non¬functional. Within the hour, specialized tech consultants will be completing their penetration testing to determine vulnerabilities and security holes. Until further notice, do not use the Internet under ANY conditions. This will be resolved before noon today. You will be immediately notified upon resolution.
Dennis [11:05 A.M.]
Hi, Andrea! I’m so confused.
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Andrea [11:06A.M.]
What’s wrong, Dennis?
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Dennis [11:08 A.M.]
My assistant called me a few minutes ago. The buyers from Texas will be in town on the 16th, but I thought we were going to be closed that day.
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Andrea [11:09 A.M.]
You’re right! We’re supposed to get the office renovated and the old plumbing replaced. Perhaps we could change it. I don’t think replacing the plumbing is an urgent matter.
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Dennis [11:10 A.M.]
I think you’re right. The Texas clients are the biggest account. I’ll talk to the manager right away.
The US military market is the world’s fifth largest network. This lucrative outlet offers reliable products to a population with high income levels. With the right product positioning, brand recognition and customer loyalty will continue well beyond the period of military service.
Access to this powerful sales outlet does not follow conventional marketing paths. Procurement and distribution are highly structured and military expectations of vendor and after-sales support far exceed those of the typical retailer. In order to maximize this market, you need to rely on specialists who have the experience to make it happen for you.
That’s where we come in: Malveo Associates. Since 1985, we have worked exclusively with the military. Our track record is one of the best in the industry. We know what sells in the military and we know how to sell it.refer to the following job posting.
First Vision Bank
Posting Date: May 21
Position Type: Branch Manager
Contact: First Vision Bank Website
Location: Tampa, FL, USA
Employer
First Vision Bank is one of the largest banks on the east coast with 1,425 branches in 11 states and employs over 25,000 people. In Florida alone, there are 470 branches. On March 11th, First Vision Bank was named the best employer in the Southeastern Region by the Sunshine Times of South Florida. We provide a competitive salary and benefits, and excellent opportunities for career growth.
Responsibilities and Requirements
Duties will include managing and evaluating branch staff. Also responsible for efficient and effective consumer banking sales, service, and relationship management of our customers. The successful candidate will possess excellent organizational and communication skills and a strong knowledge of bank products and services. Previous managerial experience desired.
To be considered for this position, interested individuals must apply online at www.firstvisionbank.com by July 31. Interviews will be conducted the week of August 20th.
To: Manu Emanuel ([email protected])
From: Christopher Eggers ([email protected])
Date: March 03
Re: Language Feature
Dear Manu,
After viewing your webpage, I would like to ask you about the programming codes you used for the company’s German website for your customers. I noticed that the customers could view the webpage in a number of different languages and a feature which would be ideal for our customer base. I would like to employ this function and make it available for our Belgian customers. Would it be possible to send me the codes and tell me how to design this function? Then I can simply alter these language options for our targeted market to include Belgian, Norwegian, and Swedish consumers.
I hope to see you when I attend the managerial workshops in Berlin next week. It is my first visit to Germany so I am looking forward to it. Perhaps we can meet up while I’m there in case I have any additional questions regarding the program.
Thank you for your time.
Christopher Eggers
Antarctica, one of the most breathtakingly beautiful places on the planet! You can be there in all the luxury of Explore Cruises' fabulous food, elegant state rooms, and on-board activities. We also offer daily lectures on the continent's wildlife and geology. A cruise ship is the best way to see Antarctica because most of the wildlife is found in dangerous spots. How would you like to see penguins, seals, and whales playing in water beneath gigantic icebergs? Or sight whales and albatross following the ship? The tourist season is only from November through February because the rest of the year is too cold, icy, and dark for travel. In December, you'll see hatching penguins and baby chicks.
In February, fledging chicks waddle on shore. The 10-day adventure begins at Tierra del Fuego, Argentina, where you'll board ship. On 4 of the 10 days, you'll take land excursions. If conditions are right, you'll be swimming in hot springs on one of these stops. This is the trip of a lifetime!
For more information, go to explorecruises.com
Mr. Fellows,
I appreciate the information you sent about your participation in the Las Vegas Sports Show. It sounds like your display will be one of the most exciting ones there. I look forward to going through it and, especially, meeting the lineup of basketball stars in attendance. My itinerary, thus far, has the following openings for a time that you and I can get together to discuss your quantity capabilities and pricing.
Monday the 12th: between I 1:00 and 3:30 (How about lunch?)
Tuesday the 13th: all morning until noon
Wednesday the 14th: any time after 2:00 RM.
Thursday the 15th: any time, all day, before 6:00 P.M. when I leave for the airport
If your schedule does not permit a meeting during any of these available times in my schedule, just let me know. I can postpone other appointments to assure a meeting with you. I hope we can also manage some social time. You were a wizard at the blackjack table at last year’s show!
Sincerely,
George Macmillan
David Tylor [9:39 A.M.]
Hi, all! Did you get the new employ handbook? This manual provides information on company policies ranging from employee guidelines, benefits, to health and safety issues.
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Mia Chen [9:40 A.M.]
Good morning! Yes, I would just like to say the new employee handbook is amazing.
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Alex Lo [9:42 A.M.]
I couldn’t agree more. I thought it was just going to be a manual that has an introduction to the company, and some boring policies that were already listed in the previous books. Boy, I was wrong.
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Mia Chen [9:43 A.M.]
Right! I never thought an employee handbook can be this fun to read with a load of information about the company and procedures.
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Alex Lo [9:45 A.M.]
What I like most is how you put everything into color pictures and what we must do in emergency situations is much easier to read than ever. I never knew that we had to exit by stairs in a fire hazard.
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Mia Chen [9:46 A.M.]
I feel 1 have more knowledge about the company, and I am willing to work harder to do better for the company.
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David Tylor [9:47 A.M.]
I’m glad that you guys like it. Other full-time employees in non- administrative positions, as well as part-time staff, should have received their handbooks through the mail. If you have not yet received a copy, you should contact your supervisor immediately.
A company succeeds when work is effectively organized and when people work well together. In an authoritative organization , orders are passed down from the top.
Obedience is maintained through the fear of losing employment or the hope of promotion. —[1] — . However, work makes rapid progress. In a participatory organization, people accept responsibility for the work required of them. —[2]—. The manager’s job, in this case , is to support and encourage workers while removing obstacles to maximum performance. —[3]—.
The degree to which a manager should be authoritative or supportive is different for different kinds of organizations. It is also different for different tasks within an organization. —[4]—.
"Teen Who Makes a Difference” Award
Children of America, Inc.
112 Brett Drive
Kalamazoo, Michigan 33002
Dear Award Committee:
I would like to nominate Abby Martin for this year’s “Teen Who Makes a Difference” award. — [1] —. She’s a senior at Fledgefield High in Milledgeville, Arizona. As a sophomore, she raised money to feed hungry children by encouraging classmates to help her. She then started a web site, kidscare.com., with links to sites of similar interest. — [2] —. Children interested in raising money in their schools e-mail Abby with their names and addresses. She sends them kits with everything they need for a fund drive in their school. When site visitors want to make direct online donations to alleviate world hunger, kidscare.com has a list of links to reputable organizations. So far, close to three million dollars has been raised by teenagers and children using the kits and by site visitors. — [3] —. It’s amazing what a difference this 17-year-old has already made! — [4] —.
Sincerely,
Sarah Brandt
Fledgefield High teacher
To: Edward Diamond
345 Palace View, Apt. 6A
Winterbottom TX C67 LM7
Account No.: 5789-23-4376
Notice: Estimated Bill
We couldn’t read your energy meters for the last three months because we have been unable to access your residence. As a result, we have no choice but to bill you for an estimated figure using previous months’ usage.
However, estimations can result in incorrect billing. It may be the case that we overestimate your usage and you will be charged more than you actually use. If we underestimate your usage, you could receive a larger bill after we read the actual amount.
We suggest that you take a reading of your own meter and submit it in order to prevent another estimated billing. Details of how to read your meter are enclosed with this letter and are very explanatory. Once you obtain an actual reading, it can be submitted to our automated telephone system by calling at 555-4376-5498 on your scheduled reading date.
Alternatively, if you wish to have your meter read by a BE employee, you can schedule a specific time which is convenient for you by calling 555-4376-3244 before August 8th.
Tony Starks
Customer Relations Manager
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BE Corporation
Monthly Statement - July
Account No: 5789-23-4376
Service to: Edward Diamond
345 Palace View, Apt. 6A
Winterbottom, TX C67 LM7
Account Summary
Balance from last bill: $45.67
Payment received July 5 - Thank you!: $45.67
Current monthly charges: $20.05
Amount Due on August 12th : $20.05
Billing Details
Total Kilowatt-hours(kwh)used in 30 days 215*
* : estimated
Basic service charge: $6.05
Supply
Energy [email protected]: $21.50
Total Electric Charges: $27.55
Next Meter Reading Date: August 19EMPLOYMENT PLACEMENT SERVICES
115 5th St. Anchorage, AK 99508
July 8
Mr. Khalil Leroy
Anchorage, AK 99508
Dear Mr. Leroy:
We are pleased to offer you a fee of $3,500 for your assistance in recruiting high school business students to act as guides during our school-to-work job fair this summer. We have appreciated your assistance in the past, and looking forward to working with you again this year.
The job fair will begin on the evening of July 28 and will continue through August 2nd. Though past fairs have been held in the conference halls here at our site, the size of this year’s fair requires the use of a larger facility. Students will need to report to the Eagle Convention Center on the morning of July 28.
Zack Blanton will be contacting you with more information, and any questions you may have should be directed to him.
Again, thank you very much.
Sincerely,
Albert Ross Donalson
Director, EPS-------------------------------------------------------------------------------------------
To: Mr Albert Ross Donalson
From: Khalil Leroy
Hey, Mr. Donalson, it was a great pleasure working with you last summer in the student work fair, and I would love to work with you again this summer. And my goodness, $3,500? I really am thankful for this, I’m not even sure I deserve such a big check for my work. The time for this year workshop sounds good to me. I was starting to wonder what I am going to do for the rest of the summer vacation, but it seems to me that you give me another nice, fun job to do. I will see you on July 28th at the Eagle Convention center. Until then, stay safe!
Sincerely,
Khalil Leroy
From: Hank Morris ([email protected])
To: Vanessa Williams ([email protected])
Date: October 8
Re: E.coli outbreak
Vanessa,
We need to respond immediately to information from the Food and Drug Administration about an E.coli outbreak in cabbage. A televised press conference is scheduled for this afternoon at 4:00 p.m., after which it will be in all the news media. As CEO, I’ll be in charge of this matter. Also, we must do everything to protect Food World shoppers and make them feel confident shopping for produce in our stores. I would like you to write an urgent text message as well as e-mail. You cannot overstate the importance of doing this! Please send me a copy of your text message before disseminating it to our stores. Thank you.
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From: Vanessa Williams
To: Hank Morris
Date: October 8
Re: E.coli outbreak
Hank,
I’ve attached, for your review, my e-mail. As a senior manager, I also suggest that Food World executives meet today to discuss how to deal with customers’ fears about purchasing fresh produce. A bacteriologist, specializing in large-scale farming, has agreed to be available for the meeting, at any time this afternoon. At the meeting, I would like to propose developing a brochure directed to customers. It should address what E.coli is, how it affects people, how fields are tested for bacteria, the reliability of these tests, and consumer safe handling of fresh fruits and vegetables.The brochure should be available as soon as possible after press coverage of the outbreak.
This brochure should help our customers understand that their safety is our priority and that they can feel comfortable buying Food World produce.
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From : Vanessa Williams
Received : October 8, 2:28 P.M.
To : All store managers
Any fresh leafy vegetable and fruits processed after Sept. 30 should be immediately removed from shelves. No vegetables processed after Sept. 30 should be restocked until further notice. Managers, yourselves, should do the actual product removal. After removal is completed, store managers should e-mail a confirmation to me. Thank you.Het Overzicht Hotel
Amsterdam, JR Netherlands
31-20-5555555At Het Overzicht, we assure successful conventions through effective and thorough planning. Preparation for any meeting takes much more than just having the right amount of space or A/V equipment. Our personal planners dig deeper, with pre-event communications regarding objective and scope of meetings as well as corporate personality. We will stop at nothing to make everything JUST RIGHT for you and your staff.
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To: Hans Strayhorn, General manager
From: Bill McKenzie, Vice President
Date: March 20th
Subject: New Service
We hope your conference at the Het Overzicht accomplished everything you planned for, and more. Situated by the most beautiful garden in Holland, we also hope you took time to enjoy the magnificent view. The Het Overzicht has become one of the world’s most popular convention sites and we intend to keep it that way. Because this is a relatively new service provided by Het Overzicht, we’d especially like to know if your personal planner was useful to you. Please help us continue this commitment by taking a few moments to let us know about your visit. Just log in at hetoverzicht.com and fill out the form onsite, fax it, or mail it.
Sincerely,
Hans Strayhorn
General Manager
Het Overzicht---------------------------------------------------------------------------------------
https://www.hetoverzicht.com /guest_comments
* Name: Bill McKenzie
* Address: Alpha Dish Networks 1260 Cranberry Square Lincoln, Massachusetts 11650
* Comments: Our convention was very successful, in no small part, due to the efforts of the Het Overzicht. You will see, in the form I completed online, that I gave your hotel an “excellent” in response to almost every question. However, Alpha Dish Networks has an experienced event planner on staff. The efforts of your planner, in addition to our own, took more time than needed.
To: All TechCom employees
From: Raymond Carter, Director of Human Resources
We understand that your productivity relies, in part, on how comfortable you are about your child’s welfare while you are at work. TechCom is pleased to announce an on-site daycare center, opening in July. Although we will be subsidizing the operating costs of the center, there will still be a small fee expected from parents.
TechCom’s childcare will be managed by Sylvia Johnston, who is a certified teacher and has a Ph.D. in Early Childhood Development. Ms. Johnston has taught third grade for 6 years, after which she successfully managed Play House Daycare for 7 years. There is a large grassy area between TechCom’s building and the south parking lot which will be fenced in and installed with playground equipment. Indoors, children will have an array of toys and games: building blocks, books, board games, art supplies, work benches and much more. In addition, we will be offering special activities. Refer to the attached schedule for times and costs. As well as full-day care, we will offer after-school care with certified teachers available to help with homework.
TechCom is very pleased to offer this special benefit to our employees and their families.
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TECHCOM DAYCARE
Open: 8:00 A.M. - 9:00 P.M. Monday through FridayCost per child
Full-day program 8:00 A.M. - 5:00 P.M. $80/week.
After-school program 3:00 P.M. - 6:00 P.M. $30/week.
Extended hours for full-day or after-school programs
6:00 P.M. - 9:00 P.M. $6/hour.
8:00 A.M. - 9:00 P.M. drop-ins $6/hour.Additional Activities
Tumbling and Gymnastics
6 weeks (1 hour/2 times a week, on-site, $120)
Early Music or Intermediate Music
4 weeks (1 hour/2 times a week, on-site, $80)
Swimming Lessons
Children are walked 1 block to the YMCA pool
4 weeks (1 hour/2 times a week $100)
Basketball Training
Children are walked 1 block to the YMCA gym
4 weeks (1 hour/2 times a week $100)
--------------------------------------------------------------------------------------------Notice
Posted July 28
Due to the lack of children, Music class has been canceled. Tuition is discounted for families enrolling multiple children. If you have suggestions, comments, or seek more information, email at [email protected]. Activity brochures are available on request. A luncheon for interested parents will be catered, June 5, at the daycare site. This will be your opportunity to meet the daycare director.