SAP CRM Quiz 4 | Englishfreetest.com

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    Question 1: Which of the following is not a sales functions to be performed in SAP CRM?
    A. To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets
    B. SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects
    C. It help organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for sales agents
    D. To check the total volume forecast plus corresponding promotional and non-promotional costs
    Question 2: Which of the following deals with the delivery of service parts to the customer?
    A. Quotation Order
    B. Sales Order
    C. Service Order
    D. Lead
    Question 3: Which of the following can be used by customer to return a service part for which was not used?
    A. Service Request
    B. Complaint
    C. Return
    D. Service Order
    Question 4: Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?
    A. Releasable Product Details
    B. Date rules
    C. Price Agreements
    D. Completion rules
    Question 5: Which of the following is SAP’s next generation platform?
    A. Business Objects 4.x
    B. Business One
    C. Sales on Solution
    D. Sybase Unwired Platform
    Question 6: In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?
    A. Home
    B. Work List
    C. Email inbox and calendar
    D. Header
    Question 7: Which of the following is the latest SAP CRM version?
    A. CRM 9.0
    B. CRM 7.0(EHP2)
    C. CRM 2012
    D. CRM Enterprise
    Question 8: In SAP CRM RDS, RDS stands for?
    A. Rapid Deployment System
    B. Rapid Development Solution
    C. Rapid Data Solution
    D. Rapid Deployment Solution
    Question 9: Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
    A. Account Planning
    B. CRM Sales
    C. Activity Management
    D. None of these
    Question 10: Which of the following is a part of Activity Management in CRM?
    A. They can create tasks that helps to manage their workload
    B. To link an opportunity to sales project
    C. They can access the fact sheet for valuable information about accounts
    D. They can monitor activities using the worklist and search facilities
    E. All of these