Here's the exercise 'Real Life: Talking on a Business Phone (1) | B2 – Upper-Intermediate' about B2 – Upper-Intermediate. It's practise the B2 – Upper-Intermediate.
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B2 – Upper-Intermediate, English grammar in here.
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Test content
A. I'm sorry. I'm afraid you have the wrong number.
B. Good morning. I'd like to speak to Mrs. Robertson
C. Yes, I'll hold.
D. _
A. Yes, I'll put you through.
B. Yes, I'd like to speak to Mr. Jones, please.
C. Yes, please tell him that Sarah Norman called.
D. _
A. Sure. Can I tell her who is calling?
B. Sure. I'll tell her that you called when she gets in.
C. Yes, I'll hold.
D. _
A. Hang on. Let me switch from my cordless to my
B. I'm sorry. You have the wrong number.
C. He's out of the office right now. Can I have him call
D. _
A. Yes, that sounds great. Please tell her to call
B. Yes, I'll put you through.
C. Yes, I'll will hold for her.
D. _
A. I would like to hold please.
B. Yes, how can I help you?
C. Please have Ms. Miller call me when she gets in.
D. _
A. Sure. I'll put you through.
B. No, I prefer to hold, thanks.
C. Yes, that sounds good. Please have her call me.
D. _
A. OK. Thanks.
B. How can I help you?
C. Please tell her that Mr. Franco called.
D. _
A. OK. I'll put you through.
B. I prefer to hold.
C. OK. I'll call back. Thanks.
D. _
A. Yes, you sure do. How can I help you?
B. She's out for lunch right now.
C. Yes, please have her call me as soon as possible.
D. _