To: Olivia Paulson From: Jonathan Hicks Date: July 19 Subject: Procedural Review An issue was brought up at the executives meeting last Thursday. Complaints of damaged goods after being shipped _____ (131) dramatically in the last month. This may be a result of more fragile items being added to the products we now ship. _____ (132). We are reviewing the packaging procedures for our products and are looking to add more steps to _____ (133) that the products are packaged securely and delivered without damage. Please inform the managers on the manufacturing team to attend an _____ (134) meeting tonight at 7:00 P.M. We hope to address this problem and come up with a sound solution as quickly as possible so that normal business can resume. | 
