Corporate Culture (4) | C1 – Advanced

Sunfield Limousines 

San Diego's Premier Limousine Service 

Now Serving The Greater San Diego Area 

Reservations are available 

24 hours a day, 7 days a week, 365 days a year 

via walk-ins, phone, or on our Web site. 

Transportation is available to over 50 areas and 

neighborhoods in the greater San Diego area. 

We offer airport transport, wedding and special event services, and much more! 

New low-mileage sedans, SUVs, stretch limousines, and party buses are available. 

Contact one of our professionals now 

to reserve your chauffeured ground transportation services today.

Special Deal For First-Time Customers 

Enter coupon code BN23X5 on www.sunfieldlimo.com 

to receive 15 percent off your first limousine reservation. 

Sunfield Limousines

35 Arroyo Drive I San Diego, CA 92093 

www.sunfieldlimo.com I 555-7488 

Check out our new mobile application: SunfieldApp!

TO: Henry Karrington <[email protected]>

FROM: Fred Puccini <[email protected]>

SUBJECT: Refund request 

DATE: December 14

Dear Mr. Karrington, 

I am writing to express my disappointment in your limousine services. As a first-time customer that was hoping to take advantage of your company's special discount offer, I am sorry to say that I experienced several issues with the service provided. 

I had requested that a driver and stretch limousine meet some important visitors at the airport for Saturday, December 10. However, after waiting for nearly an hour in the arrivals area, nobody picked them up, and they were forced to call your company. They were informed that the car and driver were waiting at the domestic terminal instead of the international one. I clearly indicated in my reservation form that the flight would arrive at 6:30 p.m. in Terminal 1. Unfortunately, all of these delays meant our visitors waited around for an extra hour and a half. 

The driver then took our visitors to the Crown Diamond Airport Hotel instead of the branch located downtown. This added another 30 minutes to the trip. These visitors are potential investors in my company, and I was very embarrassed by their first impressions. 

I booked and paid for a return trip from the Crown Diamond Hotel to the airport for December 16 at 10:45 a.m., but at this point I wish to cancel. And I would appreciate a refund for the return trip. You may send the funds to the corporate credit card used to pay for your services.

I hope to receive a response from you shortly. Please e-mail me a confirmation as soon as the refund is processed. 

Sincerely, 

Fred Puccini