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Question 1:
Why is Ms. Londale unhappy with her club membership?
A. The gym didn’t provide enough information initially.
B. The club facilities are poorly managed and maintained.
Feedback

Information is in "Since I joined, I have been extremely disappointed in the Fitness First’s facilities and staff. The locker rooms and swimming pools are poorly maintained and extremely dirty." 

C. The fee has been increased unexpectedly.
D. The receptionist was very rude to her.

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