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Question 1:
Why does Mr. Martin refuse to refund Ms. Russell’s money?
A. She did not buy the item from Sussex’s website.
B. Her use of the bowl voided the warranty.
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Information: According to the description of how you used the bowl, you failed to follow the instructions that should have been included in the bowl. As a result, we are unable to either refund your money or repair the bowl at no cost.

C. Sussex has a policy banning giving refunds.
D. She bought the item more than one month ago.

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