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- Why did Mr. West write the first e-mail?
Question 1:
Why did Mr. West write the first e-mail? A. To inquire about a service
B. To schedule a meeting
Feedback Information is in: "During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals."
C. To report on a budget
D. To apply for a position
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Test 5- Toeic part 7 triple passages - Practice Toeic | Englishfreetest.com
- 30 minutes
- 15 questions
Some questions from the same exam
- To:Lillian Ross
From:Eric West
Date:November 4, 10:34 A.M.
Subject:Website Development
Attachment: Details
Dear Ms. Ross,
You contacted us last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.
As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet US in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
===========================
To:Lillian Ross
From:Raymond Wells
Date:November 4, 10:37 A.M.
Subject:First Quarter Budget
Attachment: Q1_Budget
Dear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized. I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.
Raymond Wells
===========================
To:Raymond Wells
From:Lillian Ross
Date:November 4, 10:40 AM
Subject:Emergency Budget Addition
Dear Mr. Wells,
I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding. - From:[email protected]
To:[email protected]
Date:July 6
Subject: Malfunction
Dear Ms. Kerry,
We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.
Sincerely,
Greg Lewis Customer Service
===========================
From:[email protected]
To:[email protected]
Date:July 7
Subject: Re: Malfunction
Dear Mr. Lewis,
Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.
Dana Kerry
===========================
From:[email protected]
To:[email protected]
Date:July 7
Subject: Repair Time
Dear Ms. Kerry,
Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis Customer Service Stark Bank
Announcements My Accounts Transfer Loan Overdraft Fee
On the date of June 3, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit of your debit card account. Therefore, you will be charged an overdraft fee of $30.00. This may have resulted from an accumulation of account withdrawals that were in process at the time you withdrew money from the ATM. We regret to have to make this charge whenever a member’s debit card transactions exceed his or her funds.
In the future, this mistake can be avoided by signing up for our stark Bank mobile banking service. This service only costs $2 a month. Using your smartphone, you can access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and most importantly, pending transactions. To sign up, please e-mail US at [email protected] or call us at 904-555-4514.
===========================
To:Customer Service
From:Suzie Summers
Subject: Overdraft Fee
Date:June 5
I am concerned that someone may have illegally accessed my account and made a withdrawal. I lost my debit card on June 2, and upon noticing the next day, I immediately froze all of my accounts. Considering these unfortunate circumstances, I politely ask that the bank refrain from charging the fee for this unforeseen overdraft.
I would like to sign up for the banking service you recommended. It sounds like a useful service that can help me manage my finances in a more efficient manner.
Thank you for your assistance.
Suzie Summers
===========================
To:Suzie Summers
From:Customer Service
Subject:Overdraft Review
Date:June 6
Dear Ms. Summers,
I am sorry to hear of your misfortunes. According to our account data, we see that you did contact us and freeze your accounts, though it looks like it was too late to prevent the withdrawal and subsequent overdraft of your account. It is a little bit unusual that the transaction that caused the overdraft was at an ATM machine a day after you say that you lost your card. Have you given your access pin to anybody recently? I would be happy to pass your request for overdraft relief on to our fraud department, but you will need to file a police report and then send us the case number that the investigating officer gives you. Once we receive this number, we can proceed with our review of your case.
Thank you and good day,
Laura Massey,
Customer Service Specialist, Stark Bank
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