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- Why did Mr. Baskin write to Mr. Cutler?
Question 1:
Why did Mr. Baskin write to Mr. Cutler? A. To dispute an inaccurate bill
B. To cancel a recently placed order
C. To object to an item’s condition
Feedback I carefully read the descriptions of their condition before making my purchase I
discovered that the Norris volume had been sloppily glued and rebound within the last several years .
D. To inquire about a missing item
These questions are from this test. Would you like to take a practice test?
Test 22- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- @PS@/kstoeic/images/3770262_1564545937709.png@PE@
- Fire Drill Procedures
January 21 stLevel 1 8:00 A.M -9:00 A.M Human Resources Department Level 2 9:00 A.M -10:00 A.M Accouting Department Level 3 11:00 A.M -12:00 A.M Customer Service Department Level 4 12:00 A.M -1:00 P.M Legal Department - @PS@/kstoeic/images/1540709_1564545939164.png@PE@
Susie's Boutique Fashion Plus Low Prices X X Free Shipping X Vatiety of Styles X X Convenient Website X - @PS@/kstoeic/images/2031962_1557990990390.png@PE@
- The travel _____ will be processed as soon as they are received.
- _____ change your seating assignment, visit the reservations page on our Web site.
- The president of Somchai Bank rides _____ bicycle to work every day, except when it rains.
- Agents who have not yet registered for next week’s Insurance Excellence Forum must do so _____.
- Matos Realty has developed two _____ methods of identifying undervalued properties.
- Wearing lab coats and safety goggles is a _____ for all laboratory workers.
- The manufacturer _____ that the filter be cleaned at least once a month for optimal performance.
- Before selecting a Dagle steel door, measure the door opening _____.
- Okpara employees should contact their supervisors by 10:00 A.M _____ they expect to miss a day of work.
- The director has requested a _____ costs of short- and long-term agreements.
- Ms. Yi of Lakesview Catering says that five trays of appetizers are more than _____for fifty guests.
- Canada s Pan Rail Corporation will no longer _____ freight into the United States.
- According to experts, Flash Maxe dishwashing detergent consistently delivers _____ results.
- When picking up identification badges, employees need to show _____ of employment at Ekmekci Associates.
- Roxy Koenig is_____ seeking a new venue for her summer concert since the Hazelton Music Hall is being renovated.
- Prospective tenants must provide at least two references_____ their application.
- While Ms. Molinsky has little experience in technical support, her knowledge of computer systems is _____.
- Please refer to the attached flowchart, which describes the _____ of responsibilities among the various leadership positions.
- A good project manager strives _____ communication between departments whenever possible.
- Same-day appointments can usually be scheduled, although not _____ with your usual doctor.
- Mr. Vieira is _____ with introducing several changes that have helped Stacatti Stationery increase business.
- In the photograph, President Tang can be seen standing _____ Dr. Dervishi.
- The new location of the Bentler Company is easily _____ by car or bus.
- A rise in energy prices will mostly affect businesses _____ energy consumption is high.
- City officials have _____ Harmon Avenue businesses that street repairs will be completed within 48 hours.
- Nominations for the _____ seat on the Gitterman Holdings Board of Trustees must be submitted by Friday.
- Our department _____the policy meeting last Monday, but we had a scheduling conflict.
- _____ the effectiveness of Maisey Stanton's leadership on the town council, she will likely win next week’s mayoral election.
- Barner Corporation’s record profits resulted from the recent _____ to identify operating efficiencies.
- Customers still tend to place short notices in the classified section _____ there is no longer a mandated word limit.
- To: [email protected]
From: [email protected]
Date: 22 June
Subject: Thanks!
Dear Dr. Kho,
Thanks for (1) ______ our laboratory yesterday. As always, your expertise (2) ______. Our technicians especially benefited from your demonstration of the updated imaging systems, as well as from the general discussion of principles behind the technological advances in the lab setting.
Over the next few months, I will be hiring several more technicians. Would (3) ______ be available to lead another session in October? (4) ______ . Please let me know so we can discuss the details.
Sincerely,
Angela Zucker - BRENTON (March 22) – Yesterday, Brenton Railway won a $37 million grant from the Federal Transit Agency. Thanks to the (1) ______, construction of the proposed train terminal in Kirk Valley can now begin.
The expansion of the rail system is certainly good news for many in the community. (2) ______. Drivers, too, are pleased about the grant. Edgar Simental (3) ______ lives near the planned Kirk Valley Station, says “What a relief for commuters like me. We have had to endure steadily worsening road traffic (4) ______ some time now. I anticipate taking the train instead of my car to work every day as soon as the station opens.” - To: Joseph Blum - [email protected]
From: Charlie Timmer- ctimmer@Serenelakeres,aurant.net
Re: Outstanding reviews
Date: April 2
Dear Josephine,
The other managers and I were pleased to read the recent glowing reviews in both the Gazette Daily Press and the Downtowner. We agree that your contributions to Serene Lake Restaurant have been (1) ______. Therefore, we are happy (2) ______ you a bonus that will be paid with your next weekly paycheck on April 8.
(3) ______ , we are raising your salary by 10 percent, effective May 1. Since you began as Executive Chef in December, our sales have more than doubled. (4) ______. These positive trends are directly linked to your stellar performance.
Many thanks from the management team of Serene Lake Restaurant.
Charlie - Education Fair (9 July)-The annual International Higher Education Fair came to Jakarta for the third consecutive year on Saturday, 7 July. (1) _______. As usual, American and Australian universities were (2) ______ represented. (3) ______ , observers noted that participation from European and Asian universities has been increasing year by year. Also noticeable was the fact that many more graduate students attended the (4) ______ this year than in the past.
TSL Laptop Loan Program
Patrons of Tartan Street Library (TSL) can now take advantage of our laptop loan program. Thanks to a donation from the Lynquire Corporation, we now have 25 new laptop computers available for in-house use only. The equipment can be rented once daily at our service counter for a fee of $3.00 per hour with a maximum loan period of two hours. Patrons can use the library’s wireless printer for a charge of $0.15 per page.
Please Note: TSL employees can assist with general start-up procedures for the laptops and with wireless Internet and printer connections. However they are unable to provide any assistance with technical difficulties users may experience involving either the laptop itself or anpy computer program being used.Blank & Cassell Office Supplies
55 Belmont Street, Denver, CO 80252
Phone: 720-555-0101
www.blanckandcassell.com
October 4
Elena Cardillo
124 Sagebrush Avenue, Apartment B3
Denver, CO 80033
Dear Ms. Cardillo:
To thank you for being such a loyal customer, we would like to invite you to become a member of our new Frequent Buyer Club. It is free to join and will help you save money on future purchases. Once enrolled, you will receive a 5 percent discount on all purchases in our Denver and Boulder stores. The only requirement for maintaining your membership is to make at least one purchase per year.
To sign up, simply complete and send in the enclosed form or visit our Web site at www.blanckandcassell.com.
Sincerely,
Isaac Grantway
Customer Service Representative
Enclosure- To: Sales Associates Team
From: Shein, Clifford
Date: November 22
Subject: Urgent matter
Dear Sales Associates,
The most recent edition at The Brooktown Weekly ran our advertisement with a misprint. It listed the end of our half-price sale as December 11 instead of December 1. While a correction will appear in the paper's next issue, it is to be expected that not all of our customers will be aware of the error. Therefore, if shoppers ask between December 2 and 11 about the sale, first apologize for the inconvenience and then offer them a coupon for 10닷 off any item they wish to purchase, either in the store or online.
Should customers have any further questions, please direct them to the floor manager. Thank you for your assistance in this matter.
Clifford Shein, General Manager, Williams Apparel Auckland Daily Chronicle
Business Briefs
AUCKLAND (6 June) - Ann Marie Haas, former executive director of Gear Good, a company that develops and sells software for bike-sharing companies, has a new but related position. —[1]—. Beginning in November, she will be general manager of City Wheels, a bike-sharing company in Auckland. — [2]—. The move comes at an opportune moment for both Ms. Haas and City Wheels. Ms. Haas had worked for Gear Good in Wellington since the company was founded five years ago but was yearning to return to Auckland, where she grew up. City Wheels was looking for a new leader to oversee its planned expansion from 50 to 75 bike stations in Auckland. —[3] —. “I’m thrilled to join a company that’s important to residents and tourists alike,” Ms. Haas said.
The City Wheels system is simple and affordable for occasional use. —[4] —. The first thirty minutes of biking are free, and after that, the cost is $4 per hour or $20 per day. Ms. Haas said she is enthusiastic about this venture, both for herself and for the city of Auckland. - Tahei Davis, Staff WriterClaire Cha 3:55 P.M.
You left in such a rush. Did you manage to catch the train?
Hyuk Shin 3:55 P.M.
No, but there's another one in 10 minutes.
Claire Cha 3:57 P.M.
That's a relief. Did you send the catering invoice to Mr. Kwon before you left the office?
Hyuk Shin 3:59 P.M.
Yes, but I had to send it by express mail. The fax machine wouldn't connect.
Claire Cha 4:01 P.M.
That's OK. He'll get it by tomorrow anyway.
Hyuk Shin 4:02 P.M.
That's what I thought.
Anish Kumar 11:15 A.M.
Thanks everyone for getting together online before our next meeting. I thought it would be helpful to see what’s been done and what still needs to be done for the festival. I believe Ella has some news to share.
Ella Costa 11:16 A.M.
That’s right. I finally got a permit from the city council to hold the festival in Greenhill Park!
Mi-Young Park 11:17 A.M.
Fantastic!
Kenneth Baudin 11:18 A.M.
That's great news. I was worried they weren't going to come around.
Ella Costa 11:19 A.M.
When I showed them that our plans included ways to limit trash and other potential crowd-related problems, they were convinced.
Anish Kumar 11:20 A.M.
Any other news?
Mi-Young Park 11:21 A.M.
King Pizza has already agreed to park a pizza truck at the festival. I also have several calls out to other local eateries. I should have responses from some others by the time we meet on Friday.
Kenneth Baudin 11:22 A.M.
I’m still working on getting more acts to perform. Janine Dougherty has tentatively agreed to sing with a band for a few numbers.
Anish Kumar 11:23 A.M.
That would be great. She has a great voice and she’s a local favorite here.Saponac State Park
Please note that www.newengIandcxplored.com, a popular commercial tourism Web site, lists 42 Millinockct Drive as the address of Saponac State Park. Be aware that this is the address for the park’s maintenance facilities, which are located on an unpaved road that is open only to park employees. The Saponac State Park Visitor Center and the official park entrance are located at 66 Debsconeag Way, about 32 miles from the maintenance building. Park visitors must use the park’s main entrance. All marked trails and guided walks begin in this area. From Elkdale, take Highway 82 north, use exit 558 for Ranch Road, and follow the signs approximately 8 miles to the park’s main entrance. All roads leading to the park’s main entrance are paved. For more information, call (207) 555-0117.- To: Hamza Darzi [email protected]
From: Anna Leski- [email protected]
Date: February 8
Re: Refresh 2000,
Dear Mr. Darzi,
Thank you for bringing our attention to the issues you have experienced with the Refresh 2000. We take pride in creating high-quality appliances, so we are taking steps to address your concerns immediately.
— [1] —. Since the date you purchased your unit, the Refresh 2000 has been redesigned and thoroughly tested. We have shipped one of these updated units to your home address. I am confident that the new version will remove dirt from your carpet to your satisfaction. — [2] —. If it does not, please contact our accounting office in Lakeside at 291-555-0177 for a full repayment of the purchase price. Additionally, we have just transferred all production to a larger building and are refining our manufacturing procedures. — [3] —.
Please let me know if there is anything else I can do. — [4] —. On behalf of Zenger, I apologize for the inconvenience this issue has caused, and I hope to serve you again soon.
Sincerely,
Anna Leski, Customer Care Representative
Zenger Household Products, Inc.
Eastern Regional Office
267 Kelley Avenue
Planterville, VA 42558 Airport Expansion Continues
26 May – A major airport expansion project is under way in Onalia City. The project is estimated to cost $1,6 billion, and a new terminal is scheduled to open for international service in approximately one year.
The airport, however, sits on a confined piece of land, which presents significant challenges to increasing the number of takeoffs and landings. If the airport remains limited to its current two runways, the capacity to handle air traffic could be reached within three years.
To address the problem, officials overseeing the Onalia City Airport project have contracted a group of engineers from Wilford Engineering to explore the possibility of extending a third runway over the Pacific Ocean. The engineering firm will survey the area for six months before presenting their findings and recommending a plan of action.
Runways that extend over water are not unprecedented. This type of runway exists in places such as Gibraltar and Japan, which have faced similar challenges.Dubai Ecological Construction Expo
Exhibit Hall Rules
BADGE CONTROL
Admission to the exhibit hall is restricted to exhibitors from qualified companies, exposition attendees, and logistics personnel.
Badges are required on the floor at all limes, including during move-in and move-out days.
• Exhibitor badges will be given to the company’s primary contact for distribution to that exhibitor's personnel.
• The number of badges assigned to each exhibitor will be based on the size of booth space the company has rented.
• Anyone on the floor who is not officially registered will be evicted from the show.
• False certification of any individual as a company’s exhibition representative, or misuse of exhibitor badges, will be just cause for removing the exhibit from the floor.- To: [email protected]
From: [email protected]
Date: 2 February
Subject: Next Steps
Dear Mr.Galt,
Thank you again for agreeing to serve on the organizing committee tor the Caribbean Professional Screenwriters (CPS) Conference. I am following up on our initial meeting about speakers and presenters.
I get the impression that Timothy Primus, our first choice, may be out of our price range. However, I’ve been pursuing sonic funding in the form of government grants. If these resources come through, I'll try to secure Mr. Primus; otherwise, Laura Tambie may be a good option. In the meantime, I hope your efforts to recruit the other six panelists for the “Meet and Learn” session will be successful.
Thank you,
Shenell Duval
---------------------------------------------------
To: [email protected]
From: [email protected]
Date: 12 April
Subject: CPS Conference
Attachment: Contract
Dear Mr. Primus:
I would like to confirm your participation as the keynote speaker at the Caribbean Professional Screenwriters (CPS) Conference. You are scheduled to give your address on the opening day of the conference, Saturday, 10 July, at the Harlan Hotel in San Fernando, Trinidad. We have planned for you lo speak for 30-45 minutes. Naturally we will have technology on hand to enable you to show dips from your films, should you choose to do so. Also, please note that we request your participation at the “Meet and Learn" session which allows aspiring screenwriters an opportunity to network with industry experts This will be held on day two of the conference and will last approximately 90 minutes.
We are pleased to cover all your expenses for food, lodging, and travel both to and from San Fernando However as stated in the contract, return airfare can only be provided for those staying for and fully participating both days of the conference. To obtain flights at the most convenient times. We are recommending that tickets be secured by the end of May.
If you agree, please confirm by signing and submitting the attached contract look forward to meeting you at the conference.
Sincerely,
Shenell Duval, CPS Conference Chief Organizer - From: [email protected]
To: [email protected]
Subject: Recipe publication
Date: September 10
Dear Ms. Hayden,
I am happy to inform you that your entry, “Thea’s Zesty Mint Melon Rays,” has won the limit Recipe Challenge and will he published in the November issue of Kitchen Goodies magazine. Please he aware that the editors may need to shorten the title of your recipe due to space limitations and layout constraints.
We would also like to request some information from you. In your recipe you mention that honey can he used as the sweetener instead of sugar. Could you provide a measurement for the honey, should readers choose to use it? Also, you indicate that the dish should be refrigerated before serving. Could you provide the minimum amount of time it should be chilled?
Finally, recipes from our readers are usually accompanied by a photograph of the author. In your response to this e-mail, please attach a high resolution picture of yourself.
Best regards,
Clive Dowty
Assistant Editor
Kitchen Goodies
-----------------------------------------KITCHEN GOODIES
Issue 198
RECIPE INDEX
FROM CELEBRITY CHEFS
12 Cheese Crushes. A treat that no cheese aficionado can afford to miss
16 Chickpea Mungo Curry , If you think you know all the staples of Indian cuisine, think again.
GET BAKING
21 Grandma’s Chocolate Cookies . Crispy cookies with a soft ganache filling
RECIPE CHALLENGE WINNER
27 Melon Rays. A zesty melon salad with a delicious ingredient that may surprise you
DONE IN NO TIME
35 Apple Delights . Want to whip up a quick snack during a commercial break on TV? Here’s just the recipe you need.
FEATURED INGREDIENT
43 Crystallized Ginger . Our test kitchen created a hearty red lentil soup with crystallized ginger as the star. - To: Ben Greenidge
From: Nirmala Deokaran
Subject: Request
Date: 13 January
Dear Mr, Greenidge.
I kindly request that management consider entering our company in the CASATO Virtual Business Tournament. The competition, organized by the Caribbean & South American Trade Organization (CASATO), requires participants to develop and implement business strategies that ensure the long-term stability and continuity or an imaginary company.
Participation in this event could be highly beneficial to our company. Though many tournament participants occupy non-decision-making positions in their organization, the contest demands that they apply a broad range of leadership practices. In the process, most become more appreciative of the day-to-day realities and complexities of managing an actual company. Moreover, they tend to apply the skills acquired or refined during the competition — such as collaboration, analysis, and problem-solving — in actual work situations. Additionally, participation in the event may increase our company’s profile, opening up new markets for our products. Roughly six months after last year’s tournament, about one-third of the 70 companies that had taken part in that event reported an increase in regional business activities.
Details about the tournament are available at wwwxasato.org/events/tournament_information.
Sincerely,
Nirmala Deokaran
Flight Dispatcher
Omicron Air Cargo
----------------------------------------------CASATO
CASATO VIRTUAL TOURNAMENT
Entry information
Registration for this years tournament is open from 1 March to 1 April, t while the tournament starts on 8 Jun. No more than two teams per company can be registered. The top three teams will be announced on 3 July and will be honored during a ceremony to be held on 19 August at Hotel Baia Lua in Rio de Janeiro, Brazil.
------------------------------------------------A Virtual Breakthrough for Omicron
9 July- The CASATO Virtual Tournament pits teams from companies based in the ( Caribbean and South America against one another to determine which one can run the most successful virtual business. While teams from various Guyana-based companies have participated in the competition since its inception, none had ever won. Last week, however, the team representing Omicron Air Cargo in this year's event learned it had earned third place in a field consisting of 109 teams, which represented 85 companies, Omicron's winning team was led by Nirmala Deokaran. The team has been honored with the CASATO Virtual Business Award - Cutlers Rare Books
36 Boyle St.
Boston, MA 02116
Dear Mr. Cutler,
I first came across Cutlers Rare Books at the Antiquarian Book Fair in California last year. After noting the high quality and wide range of our product, I decided to purchase several bodes from your online store. As I am not interested in having damaged hooks m my collection, I carefully read the descriptions of the condition before making my purchase. I was assured that the books were undamaged and in their original condition. When 1 examined the books on their arrival, I discovered that the Norris volume had been sloppily glued and rebound within the last several years.
Please contact me at your earliest convenience to discuss this disappointing situation.
Sincerely,
Roger Baskin
------------------------------------------------
@PS@/kstoeic/images/9657809_1563420606728.png@PE@
-----------------------------------------------Cutler’s Rare Books
36 Boyle St., Boston, MA 02116
Roger Baskin
14111 Trail Ridge Dr.
Sun City West, AZ 85375
Dear Mr. Baskin,
Let me assure you that I carefully check all of our books myself before their descriptions are entered in our sales catalog, I distinctly remember examining the volume in question when it arrived and again before it was packaged for shipping to you. It is my professional opinion that the book was rebound by its original owner over 70 years ago. Therefore, the book is in its original condition by the standards of our industry.
I understand your disappointment and, to try to make it up to you, I am refunding your payment for the book by Joseph Van Liew, which you may keep with our compliments.
Thank you,
David Cutler - From:Kavinder Kapur, CEO, LTL
To:LTL Factory Floor Employees
Subject: Update
Date:26 November
On Tuesday, 4 December, a reporter from Asia Enterprise Monthly will be touring LTL to collect information for an article about our new textile-printing machines. An official form our public relations department will be guiding our guests through the factory. The reporter has been granted permission to speak to employees. Please feel free to respond to question that involve your day-to-day work. You should, however, refer all other inquires to the official accompanying the reporter. We encourage you review our media policy prior to the visit. You will be informed of any changes to the plans for this event.
Thank you for your cooperation.
-----------------------------------------------
From: Desmond Xueling - [email protected]
To: Ravinder Kapur - [email protected]
Subject: Meeting
Date: 27 November
Dear Mr. Kapur,
Due to a scheduling conflict, I have to reschedule my tour of your facility. I could visit on one of the following days and times instead: Monday morning, 3 December; Wednesday afternoon, 5 December; or Thursday afternoon, 6 December.
Also, I have spoken to our staff photographer. Per your request, she will limit her photography to the offices of the members of the management team. Rest assured that we wiil protect your company's proprietary information.
Thank you again for your time.
Desmond Xueling, Asia Enterprise Monthly
-------------------------------------------------New Equipment a Boon for LTL
7 January
By Desmond Xucling
Tucked into a busy industrial area in Singapore, the LTL manufacturing facility is small, gray, and unassuming. But the " building’s nondescript exterior masks an abundance of color and activity inside. Early on a sunny December morning, two enormous new textile-printing machines were already churning out the largest swaths of fabric ever processed by the factory.
“Each machine is well over three meters wide,” said LTL’s Felicity Tong, who accompanied us on a tour of the factory floor. “Our machine operators are still learning to use the machines effectively, as you can see from this pile of rejected pieces, Ms. Tong remarked. “The machines are efficient, but mastering them is posing some challenges for our work crews.
The machines come with the potential for big profits. Company CEO Ravinder Kapur commented that the demand for his company’s fabrics has grown in recent years. “These machines will allow us to print on vinyl and other materials that we had lacked the resources to work with,” he said. “We’re very pleased to be able to satisfy client demand”.