American Government Questions Test (1) | C1 – Advanced

To: All staff 

From: Louise Nixon, Director of operations 

Subject: VIP event 

Date: September 6 

We have confirmed a booking for over 200 guests from September 27 to 30. Many of ____(143) are important people from respected organizations who anticipate a high level of service from us. 

They will be our only guests over the entire four-day period. For privacy reasons, you are expected to cooperate with requests from their security personnel and ____(144) from discussing the event outside the hotel. 

____(145). We've also agreed that guests will be allowed complimentary use of the spa, gym, and business center. ____(146), they should be billed if they order room service or make long-distance calls