WIMSPEAR HOTEL 3498 Ada Boulevard, Edmonton AB T6A 2C1 November 14 Paul Mansbridge 2405 Cottonwood Lane Windsor, ON N9B 3P4 Dear Mr. Mansbridge, Thank you for the letter dated November 12 regarding your stay at the Winspear Hotel in Edmonton. — [1] —.I understand that you and a colleague were our guests from November 8 to 10 but had some issues during your visit. The manager on duty, Melanie Depuis, has notified me that one of the rooms you had reserved was double-booked. — [2] —. Unfortunately, we could not correct our mistake after your arrival since the hotel was at full occupancy. We are very sorry, and enclosed are two vouchers for a complimentary one-night stay at any Winspear Hotel nationwide—one for you and one for your associate, David Solomon. You also said you thought our buffet breakfasts were complimentary. In regard to this, morning meals are only free for those staying in our premium accommodations. — [3] —. As you and Mr. Solomon stayed in a standard room, we had to charge you for your breakfasts. I apologize for any misunderstanding — [4] —. We value the continued patronage of our guests, and we hope the vouchers will make up for any inconvenience. Sincerely yours, Kimberley Bell General manager, Winspear Hotel Edmonton | 
