| Greg Fournier | 9:11 a.m. | Welcome to RMP Financial Trust's live chat service. How can I help you? |
| Vivianne Gonyer | 9:12 a.m. | I was wondering whether an account I have with your bank still works. I stopped using it when I moved overseas, but I was hoping to revive it when I return home permanently in a few weeks. |
| Greg Fournier | 9:12 a.m. | May I have the number on your ATM card? |
| Vivianne Gonyer | 9:13 a.m. | That's the problem. I didn't keep my ATM card because I didn't think I'd need it. |
| Greg Fournier | 9:14 a.m. | I see. For security reasons, I need to match your name with an ATM card number. |
| Vivianne Gonyer | 9:14 a.m. | I thought that might be the case. Could you tell me what your policy is regarding inactive accounts? |
| Greg Fournier | 9:15 a.m. | What kind of account did you have? |
| Vivianne Gonyer | 9:16 a.m. | It was a checking account, and the last time I used it must have been over two years ago. |
| Greg Fournier | 9:17 a.m. | Oh, in that case, it's probably expired. Checking accounts are closed if they have not been used for more than two years. |
| Vivianne Gonyer | 9:17 a.m. | OK. Can you tell me what my options are at this point? |
| Greg Fournier | 9:18 a.m. | Well, you could open a new account, one that doesn't expire for five years. Or you could open another checking account. Whichever you prefer. |
| Vivianne Gonyer | 9:20 a.m. | I would prefer the latter. Can I do that online? Or should I call someone from my branch and have them open one for me over the phone? |
| Greg Fournier | 9:20 a.m. | I'm sorry, but they will need to verify your identity, and you have to be there for that. |
| Vivianne Gonyer | 9:20 a.m. | OK, then. Thanks for your help. |
