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What does Mr. Kluck ask his employees to do?

Question 1:

What does Mr. Kluck ask his employees to do?

A. Apologize to customers

B. Wear a name tag at all times

C. File a complaint with Ms. Tenner

D. Fill out a required form

Feedback The information van be inferred from: "In order to correct these poor situations, I will be posting a checklist that all employees will be required to complete every morning. It will include necessary preparations to ensure that we are not breaking any regulations."

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Test 1 - Toeic part 7 triple passages - Practice Toeic | Englishfreetest.com

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Some questions from the same exam

To: Bountiful Harvest <[email protected]>
From:Emily Hall
Date:June 3
Subject: Food Delivery

To whom it may concern,

My name is Emily Hall and I am the owner of a vegetarian restaurant located in downtown Huntsville. I am contacting you because I am interested in receiving regular shipments of fresh, organic vegetables to my restaurant weekly. My restaurant is just starting, so I do not need a large quantity of goods. After looking into different farms in the area, I chose to contact Bountiful Harvest because of your promise to deliver certified organic food. Therefore, I would like to receive a price estimate for the cost of having fresh vegetables delivered directly to our restaurant on a weekly basis.

Emily Hall

==========================

To:Emily Hall
From:Bountiful Harvest
Date:June 4
Subject:RE: Food Delivery

Dear Ms. Hall,

Thanks for contacting our farm. At Bountiful Harvest, we offer fresh organic produce that can be delivered directly to a customer’s location on a regular basis. Our vegetables are harvested from the field and delivered immediately, which means that you are getting wholesome, nutritious, organic produce to serve at your restaurant. We also offer additional items such as fresh meat, cheese, and milk. Below is a table detailing the various pricing options we offer.

Package Option	Features	Weight	Delivery Frequency	Price Per Delivery
Personal	This package feeds approximately 2-3 people and contains fresh seasonal vegetables	5 lb	Once a week	$15
Small	This package is ideal for small businesses and includes fresh seasonal vegetables.	50 lb	Once a week	$140
Medium	This package is for medium-sized businesses needing a constant supply of fresh vegetables and meats.	130 lb	Twice a week	$500
Large	This package is our largest package and includes vegetables, meats, and dairy products.	250 lb	Twice a week	$800

The prices listed above do not include the delivery price. Customers who do not pick up their packages in person will have to pay an extra $6 per package to be delivered. However, for customers who sign up for an entire year’s worth of deliveries, we will deliver your package for free. The purchase of additional items will also affect the final price of your package. Additional options are available on our website. Payments can be made via cash, credit card, check, or money order on the day of delivery.

We know that our customers especially care about the quality of the food. Therefore, we offer a mini package free of charge so you can assess our food. Please call Greg Lemons at 555-8141 to take advantage of this opportunity.

Indira Singh

===========================

To: Bountiful Harvest
From: Emily Hall
Date: June 5
Subject: Harvest Schedule

Dear Ms. Singh,

Thank you for responding so promptly to my email. I appreciate the offer of the complimentary delivery, but I think I would like to just go ahead and set up regular deliveries. I may be interested in setting up a year’s worth of deliveries, but I would first like to get a list of the range of produce that you will be offering through the different seasons. As I own a vegetarian restaurant, I will need to have an idea of the types of produce that will be delivered so I can prepare my menus accordingly. Thank you so much for your consideration, and I look forward to working with Bountiful Harvest!

Kind regards,
Emily Hall

Important Notice

Dear Castelli customers,

Our quality assurance team has revealed that five hundred jars of Castelli’s Classic Spaghetti Sauce do not meet our high standards of product quality.

The defect has been caused by an improper seal on the lid of the jar and may have resulted in the contents spoiling due to contact with air. We are currently warning customers not to eat this product.

What you should do: If you have already purchased a jar of Castelli’s Classic Spaghetti Sauce, please send an e-mail to our Customer Service Department at [email protected]. One of our employees will provide you with a product replacement voucher. Please include your name, full address, phone number, and the products serial number in the e-mail. Customers will receive a $12 voucher for each jar purchased. Please do not try to get a refund for this product at a retailer.

Please remember that no other Castelli food products are affected. We encourage you to continue purchasing our products.

============================

To:[email protected]
From:Tony Hester
Date:March 29
Subject: Replacement Voucher

To whom it may concern,

My name is Tony Hester and I appreciate the precautionary step. Around two weeks ago I purchased two jars of Castelli’s Classic Spaghetti Sauce from an Ace grocery store in Hermantown, Minnesota. A week later, I purchased one more jar of it at the same place.

I have attached the image file of both receipts to this e-mail. I would like to receive a product replacement voucher for these defective products. My address is:

Tony Hester
27 Bloom Street
Hermantown, MN 55811

I look forward to receiving a reply soon.
Tony Hester

===============================

To:Tony Hester
From:[email protected]
Date:March 30
Subject:Voucher

Dear Mr. Hester,

Thank you very much for contacting Castelli Foods. We are committed to ensuring that our customers can continue to rely on the Castelli line of quality foods for all their dining needs. As such, we are happy to provide you with three vouchers for the cans of Classic Spaghetti Sauce you recently purchased. Please find the vouchers enclosed.

In addition to the vouchers for the Classic Spaghetti Sauce, we would like to offer you vouchers for our new line of linguini and spaghetti pasta, Pasta Prima. Please accept these as another way for US to say that we are sorry, and we hope that you continue to turn to US for delicious Italian flavors.

Sincerely,
Jan Olson
Customer Care Specialist

Auburn City Restaurant Inspection

Restaurant Name: Polito’s Pizza Location: 43 Clark street Inspection Date: January 22
A: Comply completely with safety and health requirements with no violations
B: Conform to most safety and health requirements with a few minor violations
C: Not meet some safety and health requirements with some violations
D: Not satisfy many safety and health requirements with serious violations that could result in harm or illness for a customer
(Fines will be imposed for any c or D level violations related to food preparation and storage.)

Item	Score
1. Personnel regularly wash hands and follow hygienic practices.	B
2. Raw meats and vegetables are refrigerated at proper temperatures.	A
3. All ingredients are properly stored and labeled.	C
4. Dishes and utensils are cleaned and sterilized.	A
5. Fire extinguishers are easily accessible.	B
6. Fire exits are clearly marked	C
7. Floors are clean and dry.	B

To avoid additional penalties, restaurants are warned to correct violations before their next inspection.

Restaurant Owner: Greg Kluck
Inspector: Melissa Tenner

===========================

MEMO

To:All Employees
From:Greg Kluck
Subject:Inspection Results
Date: January 25

Dear employees,

The results from our recent inspection on January 22 indicate that there are a few problems that we need to address.
First, it was brought to my attention that fire exit signs need to be installed again. The most serious violation concerned the improper storage and labeling of food. All ingredients stored for later use must be labeled with an exact date and detailed contents. If we do not label containers properly, spoiled food could accidently be served to customers. We received relatively low grades for employee hygiene and the cleanliness of our facilities. All employees are required to wear their uniform and hairnet at all times and wash their hands after every bathroom visit. We also need to mop floors more often and keep them dry.
In order to correct these poor situations, I will be posting a checklist that all employees will be required to complete every morning. It will include necessary preparations to ensure that we are not breaking any regulations. This measure will go into effect on January 29.
If you have any questions about these changes, please bring them up at the staff meeting tomorrow.

===========================

NOTICE TO ALL EMPLOYEES

The checklist below must be signed by every employee on every day that they have a shift at Polito’s Pizza. Only sign the task once it has been completed or checked. Failure to fill out the checklist with the date, time, and signature will be treated as a violation of Polito’s new health standards.

POLITO’S CHECKLIST

Polito’s	Sun	Mon	Tue	Wen	Thu	Fri	Sat
Rotate Food	K.P.	K.P.	K.P.	K.P.			K.P.
Mop Floors	K.P.	K.P.	K.P.	K.P.			K.P.
Uniforms	K.P.	K.P.	K.P.	K.P.			K.P.
Wash hands	K.P.	K.P.	K.P.	K.P.			K.P.

Test 1 - Toeic part 7 triple passages - Practice Toeic | Englishfreetest.com

Some questions from the same exam

Important Notice

Auburn City Restaurant Inspection

MEMO

NOTICE TO ALL EMPLOYEES

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