refer to the following bulletin board and letter.
Subject: Phone Problem
Date : February 4
ID : Marc Bergetz
Comments: I bought a new mobile phone at one of your stores a little over a month ago and have been experiencing problems with it. When talking on the phone it has a tendency to cut off in mid-conversation which is particularly frustrating. I am unsure as to the actual cause but I believe either the speaker on the phone is not working properly or the connection is poor. The microphone is working normally.
This is the first time I have had problems using a mobile phone from my residence. I assume there is a fault with the equipment itself. I have also tried using the phone at my office which is quite far from my house, but I still couldn’t figure out whether the problem is due to my phone or the phone of the person I was talking to.
I would like to return my mobile phone. Please assist me on this matter.
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Dear customer,
Thanh you for your recent request. We’ve checked our customer database, and it shows that you purchased your mobile phone, model XRS 456, on December 27th from our Eglinton store. We are deeply sorry that you are having problems with your new phone.
In the event that the phone you purchased is defective then it may need to be returned to the manufacturer. However, we have currently been replacing our transmission towers near your location, and it may have been the reason for the problems you mention. Unfortunately, as a technical support specialist, I don’t have the authority to help you with your particular request. Should you need any further assistance, please visit one of our BT&T stores.
To find your nearest BT&T store please visit www.btandttelephones.com/storelocation.
Regards,
Peter Straghan
Technical Support Assistant
