- Have any questions?
- [email protected]
- Home
- What are staff invited to do?
Question 1:
What are staff invited to do? A. Join a local business group
B. Attend a celebratory gathering
C. Review information on a Web site
Feedback There remain, however, a couple of job openings to be filled that can be viewed at www.southstreetbank.com/jo b
S. If any of our current staff are interested in transferring to the Leeburg branch, we encourage you to review the vacancies soon and apply at the Website listed above.
D. Submit ideas for better customer Service
These questions are from this test. Would you like to take a practice test?
Test 29- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com
Some questions from the same exam
Model Scanning Sorting Stapling Omega K ✓ ✓ Clariform X1 ✓ ✓ ✓ Sanita 46-J Kirian XYB-4/td> ✓ 
- The Telra Corporation complies with all local and national -------.
- If you are not satisfied with your purchase ------- CXT Electronics, return it within 30 days for a full refund.
- Ms. Anderson has just received her invitation, so we cannot yet confirm whether ------- will attend the end-of-year banquet.
- As part of the writing workshop, participants will read their compositions ------- to the group.
- Our programmers have benefited from the rigorous ------- required by the company.
- A recent ------- of restaurants across the nation suggests that people are dining out much more frequently.
- During the summer, the Clayburgh Museum ------- its hours until 10:00 P.M. on the weekend.
- After reviewing the latest real-estate reports, Ms. Gozalez ------- the sale of the property.
- Atlas Printing ------- can accommodate large orders within 25 hours.
- The Kwon Group employee handbook contains ------- information about payroll, benefits, and terms of employment.
- Mr.Shim has decided that he will present the figures to the board of trustees ------- rather than appoint someone else to do it.
- ------- he arrived in Indonesia, risk analyst Hoi-Tung Lai has been assessing the spending of Jakarta's middle class.
- Robert Lum is one of the most ------- leaders in the import-export business.
- Compared with other daily products, yogurt has remained ------- inexpensive.
- Please place all orders for new office furniture ------- February 17.
- The Ott Institute designs successful training videos, but the process ------- to take longer than expected.
- Two candidates were recently interviewed for the marketing position, and ------- were impressive.
- If Mr. Itoh is unable to attend the conference in Brasilia, then Ms. Gruber will speak in his -------.
- We have simplified the bill-paying feature on our secure Website ------- convenience.
- The rebate offered by Genton Vitamins will expire ------- six months.
- The results of the test are only as meaningful as the quality of the specimen ------- for analysis.
- Ms. Nguyen is assigned to oversee ------- television advertising campaigns.
- Sales from the Plainlee Organics juice line ------- for less than 25 percent of the company's total revenue.
- Since Alfonso Basitian is such a great ------- to the company, he was promoted to division manager.
- The city ------- that all buildings pass an inspection does not apply to historic landmarks.
- To keep an independent contracting license, Ms. Auto must ------- the correct paperwork annually.
- The price quoted by the movers is only an ------- cost and is subject to change.
- Through the years, Ontario Housewares has ------- its commitment to sell only the highest-quality kitchen appliances.
- Mr. Mehretu will discuss the ------- of the new payroll policy at the company meeting tomorrow.
- The contract must be signed ------- the opening of formal discussions.
- Questions 131-134 refer to the following e-mail.
From: Hobbs, Nigel
To: All Employees
Sent: Tuesday, June 02 8:52 A.M.
Subject: Maintenance update
I would like to remind everyone that repairs to the building's air-conditioning system will begin tomorrow. (131.) -------. They will do their best not (132.) ------- office operations. In turn, please allow them to do their jobs and refer to any questions or concerns to me.
Members of my team will be touring the building (133.) ------- the day on Wednesday to ensure that the work is being carried out properly. I ask that everyone be patient until the repairs have been completed.
Thank you in advance for your (134.) ------- in this matter.
Nigel Hobbs,
Maintenance Supervisor - Questions 135-138 refer to the following letter.
17 July
Hanna Morrison
12 Hecuba Road
St. John's
Antigue and Barbuda
Dear Ms. Morrison,
Thank you for applying for a business loan with MUN Bank of Antigua & Barbuda. You were able to demonstrate your eligibility for MUN Bank's loan-assistance program. (135.) ------- was greatly in your favor as your application was being considered. We can now report our decision to (136.) ------- your loan application.
MUN Bank is pleased to offer you a loan of $50,000 under the terms and conditions set forth in the enclosure. Please let me know by 1 August (137.) ------- you intend to accept the offer. (138.) -------.
Feel free to contact me with any questions. I look forward to speaking with you soon.
Sincerely,
Joanne Yearwood
Loan Officer, MUN Bank of Antigua & Barbuda
Enclosure - Questions 139-142 refer to the following article.
For the first time ever, riders in the Cloverville Bicycle Race (139.) ------- to use the city's main streets. On Tuesday, the city council engaged in a heated debate. (140.) -------. As a result, the council finally voted in favor of allowing the race, now scheduled for September 9, to run right (141.) ------- the center of Cloverville before it proceeds across the Munn River Bridge. In recent years, some riders have complained that the course was too short. (142.) -------, this year's course has been lengthened slightly by including the Munn River Bridge crossing as part of the route. - Questions 143-146 refer to the following e-mail.
To: [email protected]
From: [email protected]
Subject: Requests
Date: August 15
Dear Ms. Vasquez,
Thank you for (143.) ------- me to the team yesterday morning. It was helpful to connect with everyone starting in my new role next week.
In preparation, I would like to look over the employee policies manual. Though I did receive a (144.) ------- from Elena Rabin, I want to review these policies in detail. (145.) -------. But please do provide any other information that might be relevant.
I was instructed to obtain an identification badge before next Monday, my start date. Since I need to have badge (146.) -------, please notify me as soon as it is available.
Thanks again.
George Moller - Crescent Soon Bistro
Located along the eastern shore of Canawap Bay, the Crescent Moon Bistro is a unique venue for birthday parties, weddings, corporate gatherings, and a host of other social events. Our chefs work with you to craft a perfect menu, while our coordinators will see to it that your event is superbly organized. Rental pricing is based on the date, type of event, and number of attendees.
You are welcome to tour our facility on October 10 from 11:00 A.M. to 2:00 P.M. Meet with our coordinators and culinary staff, and sample items from our Creative menu. Admission is free, but registration is required. We are offering 25% off on any booking made during this open house on October 10. - To: Processing Plant Managers
From: Sunlight Sugar Executive Board
Date: June 15
Subject: News
We are pleased to announce that, following our strongest quarter in over three years, we were ranked as the number-two sugar distributor in the region in the June 1 edition of Sugar Industry Times. We are extremely grateful to all our employees, who helped make this possible through their hard work and dedication.
To celebrate this achievement, we would like to recognize employees with a bonus to be added to their July 15 paycheck. Plant managers at each location should inform staff at the next plant meeting on July 1. Thank you for helping us achieve our goals. - Ella Santos [10:02 A.M.]
Good morning. I purchased two tickets to Friday night’s performance. However, my business trip was rescheduled, and I won’t be in London on Friday. Can I get a refund for this purchase?
Mai Tong, Customer Service [10:04 A.M.]
Thank you for contacting us. Unfortunately, the Mosella Palladium’s policies do not allow refunds. We offer exchanges for tickets of equal or lesser value. You can view our entire season, which has a variety of music, dance, and theatre, at wmv.mosellapalladium.co.uk.
Ella Santos [10:07 A.M.]
I reviewed the season schedule before contacting you. Can you switch the tickets now, or must I call your phone number? I’ve already made a selection.
Mai Tong, Customer Service [10:08 A.M.]
I can help with that What would you like to see instead?
Ella Santos [10:10 A.M.]
I’d like two tickets to the Gaperstein Orchestta on 22 October. - To: Ted Lee- [email protected]
From: Agnaldo Paes- [email protected]
Date: May 3
Subject: Interview
Dear Mr. Lee,
Thank you for your interest in the master electrician position here at Manos Contracting, Inc. Your résumé is very impressive, and I would like to schedule an in-person interview sometime next week. Does next Tuesday afternoon work for you? I am usually in the office until 6 p.m. If Tuesday is not convenient, perhaps Wednesday morning would be acceptable? Any time after 9 a.m. works for me. My office is on the second floor of our main building, which is located at the end of Elkton Street. Since this is only our first meeting in the interview process, I do not expect it to last longer than one hour. I look forward to hearing from you soon.
Sincerely,.
Agnaldo Paes
Assistant Director of Human Resources
Manos Contracting, Inc. - Mazullo’s Deep-Dish Pizza
Get a taste of the best pizza in Chicago!
We have been serving authentic deep-dish Chicago-style pizza since Tonia Mazullo opened the original restaurant in a humble shop in Bridgeport. Thirty-five years Iater, her children and grandchildren continue to craft delectable pizzas using traditional Mazullo-family dough and tomato sauce recipes.
We offer dine-in, carryout, and delivery Service within three miles of our locations.
• All pizzas are made fresh to order and include your choice of three toppings. Every pizza is served with a large beverage and our famous garlic rolls.
• A variety of salads and pastas make optional side dishes.
• All vegetable toppings are local, organic, and farm-to-table.
Click on a location to get directions, phone numbers, and restaurant hour. - Callum Stevenson
42 Leicester Road
Girvaton, P24 9QS
3 January
Dear Mr. Stevenson,
— [1] —. We are happy to have you as part of the Kendinburgh Transit team. Prior to your receiving training on the vehicle you will be assigned to, we must first ensure that your medical documentation is up-to-date. — [2] —.
The main priority of public transport is the safety of passengers and other motorists. Your ability to safely operate a bus in City traffic and changing weather conditions depends in part on your good health. For this purpose, you will need to undergo a pre-employment physical checkup. To make an appointment, please call (0500) 555 0140. — [3] —. Your examination will be performed by a physician selected by Kendinburgh Transit, and you will not be charged for it. — [4] —. Please present the physicians report to your supervisor on your first day.
We look forward to working with you.
Kristine Yerkes Kendinburgh Transit - A Changing of the Guard at Rolidge Motors
by Nathan Kekana
DURBAN—Rolidge Motors has announced that Cara Walters will be the next CEO of the Durban-based company. Ms. Walters succeeds Thomas Hsing, who has served in the role for fifteen years and is retiring. Most recently, Ms. Walters was executive vice president for Cermak & Holden Ltd., which she helped to grow into one of the largest electronics firms in South Affrica
This marks Ms. Walters’ return to Rolidge Motors, where she began her career after graduating from university. She completed the Rolidge Leadership Programme and stayed for seven years beíore moving on to Cermak & Holden.
“Ms. Walters has both the leadership experience and inside knowledge of Rolidge Motors to make her tenure here successful,” remarked Mr. Hsing. “We are excited to have Ms. Walters join us,” added Matilde Bekwa, Rolidge Motors’ chairman of the board. “Her work at Cermak & Holden has been remarkable, and we look forward to benefting from her visionary leadership.”
To: [email protected]
From: [email protected]
Subject: Water Shut-off
Date: 7 January
Dear Mr. Kim,
Because of a maintenance project, the water to Jigye Apartments will be turned off for several hours next Wednesday, 12 January. The interruption will begin at 11:00 A.M. Water Service will be restored by 5:00 P.M. Please inform all of your building’s tenants in advance about the interruption, as well as these general guidelines:
1. After the water is turned back on, air in the pipes may cause sudden bursts of water. You can fix this problem by running water slowly at tìrst.
2. For any other issues that occur after water Service is returned, call our Customer Service desk at the number listed on our Web site for your special area.
3.Maintenance workers do their best to work quickly and finish as scheduled.
This Service interruption is necessary to improve the quality of your water Service in the future. We apologize for any inconvenience and thank you for your patience.
Best regards,
Pierrick de la Rue
To: South Street Bank staff
From: William Rees-Yates, Chief Executive Officer\Date: May 12\I am pleased to announce that our bank is expanding. Thanks to our Creative marketing and award-winning customer Service, the demand for our Services has been growing. — [1] —. We will therefore be opening a branch in Leesburg this year.
Although the new branch will not be in operation until July 1, it is already virtually ready to open. — [2] —. There remain, however, a couple of job openings to be filled that can be viewed at www.southstreetbank.com/jobs. If any of our current staff are interested in transferring to the Leesburg branch, we encourage you to review the vacancies soon and apply at the Web site listed above. Please contact Human Resources with any questions. — [3] —.
Meanwhile, our business continues to thrive and grow in other ways. — [4] —. We have recently been nominated for the Business of the Year award by the Chamber of Commerce. This is a significant achievement, due in no small part to the dedicated work of our outstanding team. On behalf of our management team, thank you very much and congratulations.
Monday, 8 May
Gabriel Lí (9:10 A.M.)
Good morning, everyone. I want to remind you that Larkin Landscaping will be here at Derryco tomorrow morning to remove the trees from the front parking area. My workers will block off the area before the contractor arrives, so you and your staff should plan to find parking elsewhere or use public transit.
Ava Abberton (9:11 A.M)
I have a Client, Jan McGonagle, who will be driving in from Belfast to meet with me at 10:00 A.M. What should I tell her? Can she contact the facilities department?
Martin Beattie (9:12 A.M.) There’s heavy rain in the forecast. Are you sure the tree work will go forward?
Gabriei Li (9:13 A.M.)
Yes, give Ms. McGonagle my mobile phone number and have her call me when she arrives. I will direct her around the back. The spots there will be reserved for visitors only
Gabriel Li (9:14 A.M.)
And yes, Larkin assured me the crew comes out rain or shine.
Daniel Deegan (9:15 A.M.)
Remember, too, that we can approve team members to work from home tomorrow. Just make sure that all conference calls are listed on the master schedule on the intranet
Gabriel Li (9:16 A.M.)
Right. Thank you, all- Sunrise AerospaceWe are pleased to announce that our latest design, the Suppliss Seat, will be introduced on Honshu Express’s Tokyo-Osaka service route, which is scheduled to debut soon. Since last February, our design team has worked closely with Honshu Express to produce a comfortable seat that meets the most stringent safety standards. Like all our products, it is made of lightweight yet durable materials, resulting in significant fuel-cost savings over time. The prototype for the Suppliss Seat has received high marks from designers and was nominated for a Henry Design Award in January.
.
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To: Joseph Tama
From: Yoshi Yamamoto [email protected]
Subject: Information
Date:18 March
Hello, Joseph,I hope that you are well. Many thanks for your quick turnaround since we tested the product with a small group of consumers last month. The features your learn added to the initial design are perfect, particularly the optional footrests. We were also impressed with the overall style and noticed how well the seats fit in with the contemporary look of our air carrier interiors.
By the way, the Tokyo-Osaka Service route will go operational at the end of April. I’ll send you the details next week so that you can post them on your Web site.
Thanks again, Yoshi - Leasing OpportunitiesLa Gardina Mali offers a unique shopping experience in a beautiful setting of landscaped gardens, courtyards, and fountains. The mall features retail shops that range from well-known Chain Stores to one-of-a-kind boutiques, as well as a large variety of restaurants and cafés.
With 300,000 square meters of pedestrian-only retail space, La Gardina Mali attracts more than four million visitors per year. It is a shopping and dining destination for local Bay Shore residents and tourists alike.
If you would like more information about leasing retail or restaurant space at La Gardina, please contact Cecilia Goncalves, our Leasing Administrator, at [email protected]. While most of our space is occupied by long-term lessees, a limited number of seasonal contracts (four months minimum) are available.
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To: Cecilia Goncalves- [email protected]
From: Marco Sabatini- [email protected]
Date: 25 March
Subjects: Retail space
Attachment: List of products
Dear Ms. Goncalves:
As owner of Sabatini Leather Gooods, I would like to express interest in a short-term leasing opportunity at La Gardina Mall.
Sabatini Leather Goods is a small company that manufactures and sells souvenir handbag and wallets. Our high-quality leather products are imprinted with the name of the tourist destination where they are sold. I have attached some images of our best-selling items from our most recent temporary shop in Glastonbury, where we had our best sales performance in the company’s history. We have sold our products in 24 different locations do far, all with great success
We have been looking for a place in Bay Shore for a while, and LA Gardina Mall seems to be a good fit. We should like a space of about 150 square meters for a three—month period over the summer tourism season. Could you please call me at 555-0125 so that we can discuss this matter further?
Respectfully,
Marco Sabatini. - TYCHE FINE CARPETS—Pleiades Collection
Product Availability (updated daily)Name Size Shipping Quantity Available
(today)Quantity Available
(in 30 days)Quantity Available
(in 60 days)Artemis 190 x 280 13 kg 30 60 60 Hera 190 x 250 14 kg 16 20 20 Janus 160 x 230 11 kg 0 0 0 Iris 120 x 170 9 kg 10 15 15
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To: Frieda Zuckerman
From: Miles Sorrell
Date February 5
Subject: Logistical arrangements
Attachment: Photos
Dear Ms. Zuckerman:
I regret to inform you that Tyche Fine Carpets, the supplier we selected for the carpets in The Pavel Hotel’s lobby and lounge areas, will not have our chosen pattern available until alternative selections that I believe will work well with the décor. They are all made of the same material as the previous selection, and the prices are comparable.With the grand opening less than a month away. I need a decision from you as soon as possible. Even with this last-minute change, I am certain that The Pavel Hotel will provide the ambience we have set out to create.
Thank you, Miles Sorrell.
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Pavel Hotel Open by Lavonne Coe(Centerville—March 2) Former City court judge Mildred Simpson joined owner Patrice Snell yesterday to celebrate the opening of The Pavel Hotel in downtown Centerville, between the library and the visitors center. Once the city’s courthouse and Ms. Simpson’s workplace, the existing structure had been vacant for the past nine years. Now the space boasts 34 elegant rooms, an inviting lounge with a fireplace, and a gorgeous lobby. An on-site café is expected to open next month. The interior, designed by Miles Sorrell, retains the old features of the building, such as expansive windows and high ceilings, while creating a warm and inviting space. - From: Optieris Office of Parking and Transportation
To: All Optieris staff
Date: December 20
Subject: Upcoming enhancements to our shuttle bus System
In direct response to your helpful feedback, we would like to announce a number of improvements to the shuttle System that connects the Optieris campus with the Morbrook and Nesse train stations. The following changes will go into effect on January 2:
(1) A third bus will be added to our fleet to increase service frequency as well as capacity in case one bus is ever down for maintenance. Buses will now run every 15 minutes instead of 30 minutes.
(2) A second campus stop will be added. Besides the current stop at the main administration building on the east side of the Optieris campus, there will be a second stop to better accommodate all our staff.
(3) A Service will be added in the evening. It will depart the Optieris campus 30 minutes later than the current last Service of the day.
Thanks again for your input. For the sake of our environment, we are proud to facilitate your use of public transportation by making our shuttle bus Service more convenient than ever.
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@PS@/kstoeic/images/4597009_1584927659218.png@PE@
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From: Sofia Edgren
To: Sharani Khamis [email protected]
Subject: Applicant interview at Optieris
Date: January 25
Dear Ms. Khamis,
Thanks for inviting me to an interview with Mr. Rochon next week on the Optieris campus. I am certainly excited to be a finalist for this position in quality control, I also appreciate your sending me the company shuttle bus schedule. I will take a train arriving at Nesse Station at 7:55 A.M, and then your shuttle bus upon arrival, which should get me to your West Campus at a reasonable time.
Sincerely,
Sofia Edgren - Bright Now Home
Order Number: 92584
Customer Name: Jesse Beeby
Prererred Store: Northwest storeItem Number Item Name Quantity Price BN-101 Coastland Gray 2 gallons $50.00 BN-102 Linwall Gray 1 gallon $25.00 BN-116 Darby Olive 1 gallon $25.00 BN-118 Brightwyn Green 2 gallons $50.00 BN-126 Foxdell Green 1 gallon $25.00
Total : $175.00
Pick Up in Store: Bright Now Home—Northwest store
348 Main Street
(720) 51.5-0112 customerserviceHbrightnowhome.com
Additional locations:
Northeast store: 986 14th Street
Southwest store: 1455 Smith Road
Southeast flagship store: 152 32nd Avenue
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September 18
I used Bright Now Home’s new in-store customer pickup for the first time this week. The Service was a big time-saver because my order was ready for me when I got to the store. Since I had already paid Online, I didn’t have to wait in the regular line in the store.
Unfortunately, I didn’t double-check my order before I left the store. When I arrived at the house I was working on, I realized I had received only one of the two gallons of BN-101 paint ĩ had ordered. I called the store immediately, and the manager arranged for me to pick up the missing gallon of paint at the location closest to where I was working. Also, he gave me my money back for both gallons. I will definitely use this Service again!
Jesse Beeby
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To: Jesse Beeby - [email protected]
From: Hattie Jones- [email protected]
Date: September 19
Subject: Online Order
Mr. Beeby, We are glad to have served your business recently. We saw the comments you posted about us uopine.com, and we are grateful to you. It was nice to hear that our flagship location was so convenient to your work site and that you were able to pick up your missing paint there. We stand behind our products and services and look forward to seeing you again soon. After all, the rainy season is almost here, so now is a great time to come in and get the tools you need for those upcoming roof jobs!
Hattie Jones
Customer Service Manager
Bright Now Home./[email protected]/[email protected]