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Question 1:
"We only encourage actions that are in ....... with the highest standards of excellence and professionalism. Our*^*representative did not act in that manner and, for that, we apologize. We are going to credit your account for*^*the whole amount, not just for the payment you sent in. Your debt is paid in full now, Mrs. Elbert," the manager*^*told her.
A. cahoots
B. essence
C. fighting
D. keeping

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English Slang Idioms (252) | B2 – Upper-Intermediate