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refer to the following online chat discussion.
Percy Ramsay
4:24 P.M.
We need to talk about the VisuXSD web cam, which is part of our video conferencing system. We’ve received several customer complaints about it recently.
Britt Hepler
4:24 P.M.
Customers claim that when they joined video conference calls the visual feedback from the web cam froze. Apparently, the audio continued to function, but nothing could be seen.
Kate Erickson
4:25 P.M.
This is obviously a huge problem because the system is usually purchased specifically for conference calls.
Percy Ramsay
4:27 P.M.
Our in-house engineers believe the issue to be attributed to a wiring error. This affects the transmission of visual images from the camera to the computer.
Britt Hepler
4:28 P.M.
Great, so we’ve discovered the problem! Then can I send replacement devices to customers who submitted complaints?
Kate Erickson
4:29 P.M
Not yet. Let’s put that aside. We should perfect the device first. Percy, you’ve been working with the engineering team. Do you have a status update?
Percy Ramsay
4:32 P.M.
They’re currently re-wiring the device. They will test the solution thoroughly, so I’m not sure how long that will take.
Kate Erickson
4:33 P.M.
Britt, as soon as new web cams have been manufactured, I'll let you know. Then you can mail replacements to the customers who've contacted you.
Britt Hepler
4:35 P.M.
Okay. Afterward, I will respond to customers and explain how we fixed the issue.
refer to the following form.
Vexcon Computers
All of our products come with a warranty that lasts two years from the date of purchase . — [1] — Shoud you discover a defect in your product during this period, you may return it to one of our stores to receive either a full refund or to have the problem fixed free of charge. — [2] —
Please note: Opening the casing of computers, printers, and other such items for any reason will instantly void this warranty. — [3] — To register your product for the warranty, please complete and return the form below:
Name: Heather Blister
Order: Vexcon H4500
E-mail: [email protected]
Order number: 448350
Order description: Wireless color laser printer
How many products made by Vexcon Computers do you own? IWhich other computer brands have you purchased in the past?
I. Weston 2. Plusar 3. Osiris Additional comments: I IMQS impressed by thg variety of products that you have available to choose from. The staff in your Roehampton branch was very friendly and patient when listening and responding to my queries, and they were obviously well trained, as each person I spoke to possessed in-depth knowledge about the products.— [4] — One suggestion that I would make is that you include home delivery as part of your service. As an elderly customer, I found it quite difficult to load the item into my car for transportation home.