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- [email protected]
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- To:Lillian Ross -lillianross@kingstonsportinggoods.
Question 1-5:
To:Lillian Ross [email protected]From:Eric West [email protected]
Date:November 4, 10:34 A.M.
Subject:Website Development
Attachment: Details
Dear Ms. Ross,
You contacted US last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.
As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet US in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
===========================
To:Lillian Ross [email protected]
From:Raymond Wells [email protected]
Date:November 4, 10:37 A.M.
Subject:First Quarter Budget
Attachment: Q1_Budget
Dear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized. I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.
Raymond Wells
===========================
To:Raymond Wells [email protected]
From:Lillian Ross [email protected]
Date:November 4, 10:40 AM
Subject:Emergency Budget Addition
Dear Mr. Wells,
I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding.
Question 1:
Why did Mr. West write the first e-mail? A. To inquire about a service
B. To schedule a meeting
Feedback
The first part of the email: “JM Solutions would be happy to offer you our services .”
The end of the email: “Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project”
C. To report on a budget
D. To apply for a position
Question 2:
What service does JM Solutions provide? A. Recruitment and employee training
B. Graphic design
C. Web programming
Feedback The first part of the email: ”.... we will help design and program a website ....”
D. Marketing strategy consultation
Question 3:
According to the second e-mail, how will the profits of the back-to-school sale be spent? A. On repairing some roads
B. On purchasing advertising space
Feedback Keyword "profit", "back-to- school sale"
The sentence contains keywords: “As you will notice, all of the profits made from this year's back-to-school sale are planned to be spent on billboard advertisement on the main highways.”
C. On paying for JM Solutions’ service
D. On hiring more employees
Question 4:
What is indicated by the third e-mail? A. The budget for the first quarter of next year looks good.
B. JM Solutions has a strong reputation.
C. It will be easy for Kingston Sporting Goods to find money in their budget for web development.
D. Some items in the budget may lose their funding in order to pay for web development.
Feedback
The inferred question, based on information “I received an estimate for our planned website development
Although the final bill of $ 32,000 is not due immediately, we will have to find an extra $ 3,800 in next year's first quarter if we want to proceed with JM Solutions' proposal. ”
Question 5:
Why does Kingston Sporting Goods need to allow for $3,200 for web development? A. They need the best web money can buy.
B. They have to expand their business into other territories.
C. They have to pay JM Solutions 10% of the overall cost as a deposit.
Feedback In the first email when JM Solutions introduced their service: “The website development and training seminar will cost a total of $ 32,000. We request that a deposit of 10% be paid in advance.
D. They have to negotiate a better price after the deposit.
These questions are from this test. Would you like to take a practice test?
Test 20- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- IN-HOUSE DIRECTORY
Extension Name 10 John Trizz 11 Don Trenton 12 Shubert Mendez 13 Sally Howle - BEST - SELLING ALBUMS
Rank Name 1 Talk Down 2 Valley of Fire 3 Tunnel Vision 4 Step It Up - GRANGE RIVER TOWER DIRECTORY
Extension Name 3rd Floor Corporate Suited 4th Floor Rosella Ballroom 5th Floor Gloria Westwood Ballroom 6th Floor Main office - The charity’s new reading program is _____ to increase literacy rates in developing countries over the next ten years.
- Artists wanting to participate in the contest should submit their work by the _____ of June 30.
- The sales director will give a brief talk _____ the keynote speaker is introduced.
- Not far _____ the train station lies Starlight Park, which is a popular destination for tourists and locals alike.
- The _____ of the disease can be significantly slowed by taking the medicine developed by Dr. Toft’s team.
- Mr. Burrows was praised for creating _____ user manuals which can be easily understood.
- Because the weather was warmer than usual this summer, the crops _____ a few weeks early.
- The clerk said that _____ fifteen customers had been waiting outside the store for it to open.
- _____ auditing the financial records of Rockford Consulting, the accountant will submit an official report.
- Engaging in social _____, Ms. Mason quickly expanded her network after moving to a new city.
- Fritz Center, the venue _____ hosts the film industry’s awards banquet, is undergoing an ambitious expansion project.
- It is essential that the logo for Prime Vitamins be integrated _____ all of its catalogs and mailings.
- Ms. Carlton felt comfortable crossing the road because there were no vehicles coming in her _____.
- When you return an item by mail, be sure the receipt is_____ to the request form to expedite processing.
- _____ the television coverage of the general election, a number of high-profile candidates were interviewed live on air.
- The leaky faucet has been repaired, so visitors may _____ use the first-floor restroom.
- Ben Sanders _____ designed the suitcase to fold up easily for compact storage.
- Even though Ms. Garcia had a small account at the financial institution, the employee treated her _____ she were a major investor.
- Drake Pharmaceuticals is _____ to have world-renowned chemist Jonas Lund as its senior lab technician.
- Some voters have a clear _____ for candidates who have practiced law.
- Landlords are required to _____ with the regulations set by the Regional Department of Safe Housing.
- The Zans Corporation _____ manufacturing all of its luxury wallets and footwear domestically next year.
- The monthly staff dinners give employees from different departments the chance to interact with _____ on a personal level.
- Unfortunately, when the hurricane hit the area, residents as well as public officials were _____ unprepared.
- Mr. Hicks _____ seating near the stage in the concert hall for important clients.
- A sturdy support beam was added to the first story of the building for _____ reasons.
- The witness saw only a _____ figure standing near the lamp post shortly before the crime was committed.
- The company plans on _____ the salespeople for the expenses they incurred while attending the conference.
- Despite receiving rejections from several major publishers, Ian Wright _____ to become a world-famous novelist.
- Eco Unite is a non-profit organization _____ to educating the public about environmental issues.
Employee Workshop
T&R Group strives to help employees reach their potential by offering leadership retreats, employee training, and various workshops. This month, we (1) _____ workshops for those interested in (2) _____ their computer skills with several classes on how to use Professional Office, create a personal website, and run the message app. We have a couple of other slots that are currently (3) _____ and will accept suggestions from employees. (4) _____ Please email Jonas at [email protected] if you are interested in attending any of the workshops.
We hope you take advantage of the programs offered.Citrusine: Total Flu for Night-time
Get ready for cold and flu season with Citrusine. Citrusine is a (1) _____ medicated night-time tea that can treat symptoms of the flu including fever, aches and pains, nasal congestion, cough, and sore throat. Wake up feeling (2) _____ and ready to conquer another day. Citrusine should not be taken if you’re planning to operate machinery or drive a vehicle. Keep out of the reach of children (3) _____.
Citrusine is the number-one-selling medication (4) _____ the flu and is guaranteed to provide results if taken as directed. Visit our website for more information. www.citrusine.com- To:Janet Doe
From:Greenscape
Date:June 28
Subject:Inquiry
Ms. Doe,
We thank you for your inquiry. Greenscape has been the leading landscaper for businesses in the greater downtown area for over 10 years. (1) _____ we specialize in gardens and Japanese- style landscape art, we also maintain lawns and fields. But to answer your question, yes, we even clear away thick shrubbery and trees. We can send a person to (2) _____ the amount of time it will take and the approximate costs. Furthermore, if you (3) _____ to replace the dense shrubs with a lawn or garden, you can work with one of our designers to come up with a landscape you can be happy with.
(4) _____ We are more than happy to serve you. Black Hill Beans
Black Hill Beans is a Louisianan coffee company and the pioneer of the Louisiana coffee fruit. We oversee a vertically (1) _____ supply chain that starts with the highest quality coffee and coffee fruit from Black Hill, Louisiana. We (2) _____ three award-winning beans, Summer Harvest, Dark Southern, and Black Earth. All can be shipped to you (3) _____ 24 hours anywhere in the continental U.S. Black Hill Beans’ coffee is also sold at every Launders Superstore in the U.S.
Whether you’re looking for excellent coffee or a bit of southern comfort, Black Hill Beans is the right choice for your coffee. (4) _____ It’s nice to feel patriotic while you drink. Visit US online today to hear more about our story. www.blackhillbeans.comTime Monday Tuesday Wednesday Thursday Friday 9:00 A.M - 11:00 A.M Yoga Level 1 Room 4 Fitness Training Room 1 Kickboxing Level1: Room 3 11:00 A.M - 2:00 P.M Weight Training: Room 2 Yoga Level 2: Room 4 2:00 P.M - 4:00 P.M Cycling: Room 1 Kickboxing Level 2: Room 3 Nutrition Advice: Room 5 (book a personal appointment at reception) 4:00 P.M - 6:00 P.M Yoga Level 3: Room 4 Fitness Training: Room 1 Marathon Training Room 2
WANDA KNIGHT 9:04
I just sent you the itinerary for your trip to Chicago on Friday.
TEDGALEZNIC 9:05
Perfect. Thanks!
WANDA KNIGHT 9:05
Mike Ross wants you to add a meeting with Diamond Publishing while you're up there.
TEDGALEZNIC 9:10
No problem.
WANDA KNIGHT 9:11
Okay. I can reach out to them. If you're too busy, that is.
TEDGALEZNIC 9:13
It won't be a problem. I'm supposed to have a drink with Javier Sanchez from Diamond Sat. night.
WANDA KNIGHT 9:13
Nice.
TEDGALEZNIC 9:20
When the guy is married to your sister, you're bound to see him.
WANDA KNIGHT 9:21
Ah, that's right.- To Accounting Department - [email protected]
FromRobert Brown - [email protected]
DateMonday, March 29
Subject: Upcoming Meeting
Hello everyone,
Our client from Japan, Mr. Sato, will be arriving the day after tomorrow to discuss an upcoming merger of our two companies. I ask that our accounting department work together to produce a financial statement for the first quarter in preparation for this meeting. Anyone who needs further data in order to complete this document should e-mail me without hesitation. Please finish this task by Tuesday afternoon. This document needs to detail all of our company’s financial activities, including all of our assets and investments.
Thanks,
Robert Brown, CEO
PTC Design American Architects Society Annual Awards
You are cordially invited to attend this year's event, to be held at the Merriton Hotel in Houston,Texas, on Friday, July 24. As a member, you may bring up to two guests.
7:00 P.M: Reception
7:30 P.M: Welcome speech and introduction by Barry Humphreys, President of the American Architects Society
7:45 P.M: Dinner—Vegetarian options available—please specify when confirming attendance
9:00 P.M: Awards ceremony—Best Design, Best Newcomer, Best Residential Building, Best Public Building —Presented by comedian Alex Dashwood
10:30 P.M: A special live performance from award-winning band The Pop Tones
RSVP to Event Coordinator Janice Harton at [email protected] no later than April 21.Northshore Financial News
June 29-A local mainstay at Northshore City may soon go national. - [1] - The Northshore Creamery first opened its doors in 1951 by owner Bill Bradley and has become an iconic landmark of the city with it's huge rotating ice cream cone on the roof of the shop. Over the years it has remained a local favorite hangout for the residents of the city and soon captured the eyes of tourists driving through. - [2] - Bill Jr. took over the business and expanded the shop to keep up with the demand of locals and tourists. Northshore Creamery was even selected as a top-ten shop to visit by Travel 8c Tour Magazine.
In 1988, Northshore Creamery was featured in the hit Hollywood movie Future Then and Now, which made it the top ice cream shop to visit by out-of-towners and tourists. - [3] - Efforts were made by various corporations to buy the business from the Bradley family, but Bill Jr. and his son William insisted on keeping the business within the family, which pleased the residents of Northshore. - [4] - “We’re keeping things small in scale and we’re slowly expanding,” explained William. “In order to keep the quality of our ice cream fresh and just the way my grandfather created his recipes, we don't want to take any short cuts, which is why we need time.”Announcement from Acreton City Council
April 3
Acreton City Council will be creating a new task force charged with reducing unnecessary spending over the next fiscal year. The team of twelve people will be comprised of local business leaders, union representatives, civil servants, and financial consultants. Group members are due to be selected by the end of this month and will begin work almost immediately the following month planning ways to reduce annual local government costs by 10% over the next year by eliminating waste.
Applications for a position are being accepted at this time. Please contact the city council at [email protected] for any information about getting yourself or your organization involved in the project.
Janet Logan [2:15] I just got off the phone and Mr. King informed me that he wanted his order a couple of weeks earlier than originally planned. Do you think this may be possible?
Margaret Lee [2:16] There’s no problem on our end. We have all the fabrics ready and cut into their appropriate shapes and sizes. They are ready for the sewing machines.
Jason Brown [2:17] My team is currently working on the orders from Mr. Bartelli. We have over 1000 units to sew and another order from Carla Bean after that.
Janet Logan [2:18] Mr. Bartelli doesn’t need his order until the end of the month and Ms. Bean’s orders can wait until next week. I can authorize your team to begin this order first.
Jason Brown [2:19] What is being made and how many units are needed?
Janet Logan [2:20] Long-sleeved men’s dress shirts. We need 100 units in small, 300 in medium, 300 in large, and 100 in extra-large.
Jason Brown [2:21] OK then, I think we can finish those in two days.
Peter William [2:22] We can get buttons on all 800 units within 2-4 hours.
Janet Logan [2:23] Thank you so much. I appreciate your help. I’m glad that we can accommodate one of our best clients this way.Unsworthy Manufacturing
Date:Wednesday, October 17
Subject: Recycling
In response to pressure from local environmental groups, as of November 1 we will be separating all of our industrial waste for recycling. Collections will be made twice weekly on Tuesdays and Fridays from the regional recycling center, which will be supplying colored receptacles for different kinds of waste. All oils should be placed in the green container. All metals and glass belong in the red one. All paper waste should go into the blue one. Plastics will be collected for recycling as normal.
As this new policy also carries a financial benefit to the company, managers in all manufacturing bays are responsible for ensuring that the new protocols for waste disposal are followed, and failure to comply with the policy could result in disciplinary action.
Further information about our updated environmental practices will shortly be available on the website. Training sessions for managers will be held on Monday, October 22, but please contact me if you have any further questions in the meantime.
Regards,
Davis Jeeland
Operations Director, Unsworthy ManufacturingNormanville Farmers’ Market
April 9
Dear Normanville Resident,
This year’s first Normanville Farmers’ Market will be open on Saturday, April 14, on Clark Street, between Main street and Park street. The farmers’ market will be available between 9:00 A.M. and 5:00 P.M. The mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will be at the venue.
“This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, our prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Association.
Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding parking space in the coming months after the market has opened this Saturday. In the meantime, she advises Normanville residents who will visit the market to use public transportation in order to avoid parking difficulties.
The Normanville Farmers’ Market is different from other grocery stores that supply mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will also help the local economy.
Please come this Saturday and see what the Normanville Farmers’ Market has to offer!
Sincerely,
Normanville Farmer’s AssociationLost and Found
Parkway City is bracing for another holiday season and urging its citizens and tourists to keep track of their belongings. - [1] - Every year, more than 2000 items show up at the city lost and found located at Parkway City Hall. “But we get even more lost items during the holiday season,” explained Jean King, the managing director of the lost and found. “From around November 25 to January 2, we get a 25% increase in the number of items that are brought to US.”
- [2] - Everything from keys, sunglasses, umbrellas, and jewelry to electronic devices, luggage, and shopping bags full of newly purchased items have been brought to the center over the years. “The strangest item we got was a suitcase full of period piece costumes,” says Jean. “The intern working for a film at the time was happy to get it back.”
- [3] - If the items are not claimed within 90 days, they are auctioned off at a public event to raise money for the community center - [4] –Tech Life Hires New CEO
New York, April 12 — Amid a crisis of low sales and disappointing performance, the technology company Tech Life has hired Steve Cross as its new chief executive officer. Previously, he was the chief financial officer at the technology investment firm Esta Resources in San Francisco, California. He assumed the position of CEO at the company—based in Dallas, Texas—just this Monday. Stockholders voted unanimously for the appointment, hoping the new CEO will bring renewed vitality and strength to the company. Mr. Cross has an impressive record as a business leader who makes smart decisions," commented Lynn Dyer, the director of human resources at Tech Life. "We have faith that he will lead US in a new direction that will help develop new markets and optimize our company operations in general."
Steve Cross graduated from Chester University in Harrisburg, Pennsylvania, with a master's degree in business administration. He once served as head of the American League of Business Leaders and is a dedicated family man.
===========================
To:Steve Cross- [email protected]
From:Lynn Dyer - [email protected]
Subject: Welcome!
Date:April 15
Dear Mr. Cross,
It has been almost two years since we met. I am so glad to be collaborating with you again after we worked in the same department at Esta Resources. I felt we cooperated very well at that time, and I had been hoping to work with you again. You will find that we have very dedicated and hard-working teams here. If there is anything I can do to help you make the transition, please don’t hesitate to ask.
Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit them when they will all be attending a mandatory training session at 3:00 RM. this afternoon in Room 403.
Sincerely,
Lynn Dyer
Director of Human Resources Tech LifeThe Association of Future and Culture (AFC)
Quarterly Conference
Homer Conference Center, January 10
2:00 P.M. Kelly O’Neill, President, AFC; Principal, Mulligan Elementary School
Welcoming speech2:30 P.M. Mark Kreskas, CEO, SEM Development Group Enhancing global awareness: leadership and diversity 3:30 P.M. Lucy Hoover, Co-owner, Piedmont Adult Education Center Gender and fairness of leadership 4:30 P.M. Jon Kimura, store Manager, Kent Grocery store The foundations of leadership in the workplace 5:30 P.M. Kenneth Schneider, Professor, Brookstone University Ethics and morality in leadership
===========================
To:AFC Members- [email protected]
From:Kelly O’Neill - [email protected]
Date: January 11
Attachment: free_talk.jpg
Subject:Quarterly Conference
Dear AFC Members,
This quarterly conference has been another monumental success. I thank all of you for participating and sharing your expertise with others. I hope you can take the skills learned from the conference and apply them in your local offices and workplaces. Additionally, I encourage all of you to consider giving a presentation at the next conference. If you are interested in doing so, contact Amy Garcia at amygarcia@ futureculture.org.
I would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free and open to the public. For more information, please see the attached file.
Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously on our website so that distant members can watch and listen.
Sincerely,
Kelly O’Neill,
President- To:Lillian Ross [email protected]
From:Eric West [email protected]
Date:November 4, 10:34 A.M.
Subject:Website Development
Attachment: Details
Dear Ms. Ross,
You contacted US last week in order to ask some of our computer programmers to help your company develop a website. JM Solutions would be happy to offer you our services.
As I said on the phone, we will help design and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with your marketing division in order to best capture your company’s goals. Once the website has been completed in mid-February next year, we will hold a training seminar in order to train your employees in the skills necessary to maintain and update your website. The website development and training seminar will cost a total of $32,000. We request that a deposit of 10% be paid in advance. Please see the attached file for detailed costs and schedules.
We look forward to working with you in the near future. Our staff members will strive to meet all your needs.. Therefore, just let me know when your marketing division is available to meet US in person and discuss some of the details of the project. Please contact me at your convenience.
Eric West
===========================
To:Lillian Ross [email protected]
From:Raymond Wells [email protected]
Date:November 4, 10:37 A.M.
Subject:First Quarter Budget
Attachment: Q1_Budget
Dear Ms. Ross,
I have attached the current draft for the company’s budget for the first quarter of next year. As you will notice, all of the profits made from this year’s back-to-school sale are planned to be spent on billboard advertisements on the main highways. I will call a design team later this afternoon and ask them to create eye-catching images for the advertisement.
At our last meeting, you mentioned that you would like to review the budget before it is finalized. I have already included employee raises in the first quarter’s expenses, but if you can think of anything else, please let me know. I would like to have the budget finalized before next week’s planning meeting.
Raymond Wells
===========================
To:Raymond Wells [email protected]
From:Lillian Ross [email protected]
Date:November 4, 10:40 AM
Subject:Emergency Budget Addition
Dear Mr. Wells,
I am glad you forwarded me your proposed budget when you did. Just prior to receiving your e-mail, I received an estimate for our planned website development. It looks like it is going to be more expensive than I had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $3,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal.
If you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding. - From:[email protected]
To:[email protected]
Date:July 6
Subject: Malfunction
Dear Ms. Kerry,
We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213, purchased from Thomson Appliances. You indicated that the ice dispenser on the door of the fridge has stopped functioning. Actually, several customers have reported the same problem. It turned out that the manufacturers made an error in the production process. Fortunately, this problem can easily be fixed by one of our technicians. Currently, our technicians are available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you.
Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number so we can verify this before sending a technician to your house.
We apologize for this inconvenience. Thank you again for choosing Thomson Appliances.
Sincerely,
Greg Lewis Customer Service
===========================
From:[email protected]
To:[email protected]
Date:July 7
Subject: Re: Malfunction
Dear Mr. Lewis,
Thank you for your prompt response. Actually, next week I will be away on a business trip in Arkansas and I won’t return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in.
My warranty number is A344F56J and is still valid. I will leave this document with my housekeeper in case you need to see it during your visit.
Dana Kerry
===========================
From:[email protected]
To:[email protected]
Date:July 7
Subject: Repair Time
Dear Ms. Kerry,
Our technician will be able to come by your house on Monday. You will need to be sure to leave the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will come by in the morning and try to be gone by lunch; even though you have a housekeeper, they will try not to leave a mess. Safe travels and we appreciate your patience. Thank you for your loyalty to Thompson Appliances.
Sincerely,
Greg Lewis
Customer Service - Stark Bank
Announcements My Accounts Transfer Loan
Overdraft Fee On the date of June 3, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit of your debit card account. Therefore, you will be charged an overdraft fee of $30.00. This may have resulted from an accumulation of account withdrawals that were in process at the time you withdrew money from the ATM. We regret to have to make this charge whenever a member’s debit card transactions exceed his or her funds.
In the future, this mistake can be avoided by signing up for our stark Bank mobile banking service. This service only costs $2 a month. Using your smartphone, you can access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and most importantly, pending transactions. To sign up, please e-mail US at [email protected] or call us at 904-555-4514.
===========================
To:Customer Service - [email protected]>
Date:June 5
I am concerned that someone may have illegally accessed my account and made a withdrawal. I lost my debit card on June 2, and upon noticing the next day, I immediately froze all of my accounts. Considering these unfortunate circumstances, I politely ask that the bank refrain from charging the fee for this unforeseen overdraft.
I would like to sign up for the banking service you recommended. It sounds like a useful service that can help me manage my finances in a more efficient manner.
Thank you for your assistance.
Suzie Summers
===========================
To: Suzie Summers - [email protected]
Date:June 6
Dear Ms. Summers,
I am sorry to hear of your misfortunes. According to our account data, we see that you did contact us and freeze your accounts, though it looks like it was too late to prevent the withdrawal and subsequent overdraft of your account. It is a little bit unusual that the transaction that caused the overdraft was at an ATM machine a day after you say that you lost your card. Have you given your access pin to anybody recently? I would be happy to pass your request for overdraft relief on to our fraud department, but you will need to file a police report and then send us the case number that the investigating officer gives you. Once we receive this number, we can proceed with our review of your case.
Thank you and good day,
Laura Massey,
Customer Service Specialist, Stark Bank /[email protected] / [email protected] / [email protected] / [email protected]