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- To whom it may concern, On July 27 th, I (65) ….
To whom it may concern,
On July 27 th, I (65) …. High Skies Flight 725 from Glasgow, Scotland to Rio de Janeiro, Brazil. The flight itself was very pleasant. Upon arrival in Rio de Janeiro, I went through immigration and then went to collect my baggage. However, I was extremely (66) … to learn that my luggage was missing. I reported to your service desk that my baggage was missing. Then, I spent my whole week in Brazil without any luggage.
(67) ….
Since my luggage seems to have disappeared, I am submitting the enclosed list of what was lost in the luggage for reimbursement.
I hope to hear from you (68) … the next few days. Thank you for your attention to this matter.
Sincerely,
David Hoffman
The action happended in the past => We need to use the past simple tense => A is correct
"Disappointed" means "unhappy because someone or something was not as good as you hoped or expected" which has the most appropriate meaning => C is correct
C is correct since it connects to two sentences before it which are "I reported to your service desk that my baggage was missing. Then, I spent my whole week in Brazil without any luggage."
"Within" means "inside or not further than an area or period of time" which has the most appropriate meaning among four options => A is correct
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Some questions from the same exam
Flight Destination Status Updated Arrival Time AB701 Phoenix On Time 9:00 A.M. UR770 Portland Delayed 10:30 A.M. WX803 Cincinnati Delayed 12:00 P.M. ZP890 Portland On Time 3:30 P.M. TA900 Dallas Delayed 6:00 P.M. 
- Automat CEO Sergei Rostov’s speech on trends in the high-tech industry drew an audience consisting mostly of --------- entrepreneurs.
- Since acquiring the land on Taylor Avenue five years ago, the proprietor----------- multiple offers from developers wishing to buy it.
- BRE Manufacturing is unlikely to take chances on new names as------------brands are more appealing to its target market.
- The cast was interviewed by the press ---------- the first performance of the play Father Simon.
- Ms. Morgan’s--------responsibility as the company’s head of operations is to ensure that every department is running smoothly.
- Home Choice is looking for suppliers who can---------- produce the various parts it needs for its new line of kitchen appliances.
- Eastern Automotive is the largest producer of vehicle parts,---------- only Dreier Limited in terms of annual profits.
- The owner of White Pearl Restaurant has always found conducting regular surveys to be a--------way of obtaining customer feedback.
- ----------- students have requested on-campus housing, they must wait at least a month for an official response.
- Mr. Trevors overcame the difficulty of speaking French by---------- improving his skills with regular practice.
- Dong Suk Kim’s promotion was approved after the sudden----------- of the company’s chief executive officer.
- The--------------script for the novel of Winding Road will serve as a screenplay for the upcoming film.
- -------------the run-down parking lot, the rest of the building’s facilities are in excellent condition.
- Although there are numerous household cleaners being sold, many shoppers simply purchase-------------ones are being promoted.
- Providing senior managers with incentive-based compensation is a------------- solution to their declining productivity.
To whom it may concern,
On July 27 th, I (65) …. High Skies Flight 725 from Glasgow, Scotland to Rio de Janeiro, Brazil. The flight itself was very pleasant. Upon arrival in Rio de Janeiro, I went through immigration and then went to collect my baggage. However, I was extremely (66) … to learn that my luggage was missing. I reported to your service desk that my baggage was missing. Then, I spent my whole week in Brazil without any luggage.
(67) ….
Since my luggage seems to have disappeared, I am submitting the enclosed list of what was lost in the luggage for reimbursement.
I hope to hear from you (68) … the next few days. Thank you for your attention to this matter.
Sincerely,
David HoffmanTO: All Newly Promoted Managers
This is to let you (69) … that the orientation for new managers will take place on Tuesday, September 8th. All newly promoted managers are (70)…… to attend unless they have made other arrangements. The orientation will address topics (71) … benefits, the performance-review process, and confidential policies. A new employee ID and a parking permit will be provided. Please come to the conference room 5 on the twelfth floor of the Jefferson Building by 10:00 A.M.
(72) …
You are welcome to contact me if you have any questions.
Sincerely,
Emily Burris
Human Resources
Send Yourself To The Next Level
Whether you’re a professional athlete or just an enthusiastic amateur, having the right shoe is crucial for improving your performance. The Lynx sneaker is the result of 25 years of research and experimentation into the perfect athletic shoe. The Jet Shoe Company has worked with some of the finest sports scientists and conducted tests with the world’s top athletes to develop the Lynx. And the effort shows in everything you do while wearing them.
Our patented Absorbex technology cushions your joints from impacts as you run while providing a firm surface to spring off from. And the collar is specially designed to provide extra stability to your ankle, reducing the risk of sprains. The Lynx is used by top athletes like sprinter Dwayne Harrison and basketball player Andrew Singer. Top coach Dennis Potts of the Baltimore Crabs football team recommends all his players wear shoes that use the technology when in the gym.
The Lynx is available at most general sports retailers. To find your nearest outlet, check our Web site at www.jetshoe.com.
WINSPEAR HOTEL
3498 Ada Boulevard, Edmonton AB T6A 2C1
Paul Mansbridge 2405 Cottonwood Lane Windsor, ON N9B 3P4
Dear Mr. Mansbridge,
Thank you for the letter dated November 12 regarding your stay at the Winspear Hotel in Edmonton. — [11 —. I understand that you and a colleague were our guests from November 8 to 10 but had some issues during your visit.
The manager on duty, Melanie Depuis, has notified me that one of the rooms you had reserved was double-booked. — [2] —. Unfortunately, we could not correct our mistake after your arrival since the hotel was at full occupancy. We are very sorry, and enclosed are two vouchers for a complimentary one-night stay at any Winspear Hotel nationwide—one for you and one for your associate, David Solomon.
You also said you thought our buffet breakfasts were complimentary. In regard to this, morning meals are only free for those staying in our premium accommodations. — [3] —.As you and Mr. Solomon stayed in a standard room, we had to charge you for your breakfasts. I apologize for any misunderstanding. ----[4]---.
We value the continued patronage of our guests, and we hope the vouchers will make up for any inconvenience.
Sincerely yours,
Kimberley Bell
General manager, Winspear Hotel
Edmonton
Pure Mix
PO Box 12525
Oregon City, OR 97045
Paul McCall
898 Manatee Lane
Madison, WI53716
Dear Mr. McCall,
We have received your inquiry about our natural daily vitamin supplement. You asked if our product contained any chemicals or nonorganic materials. Also, you inquired about some of the ingredients used to make the vitamin powder, as you are allergic to strawberries and cannot ingest grapefruit for medical reasons.
As advertised, we are a provider of certified organic products, so there are no chemical or unnatural materials in our products at all. Our organic ingredients are of the highest quality available, made only from fruits, plants, and naturally raised animals.
As stated, our products do include fruits. However, the daily vitamin supplement does not contain strawberries or grapefruit as ingredients. You can ingest it safely without any worry about an allergic reaction to strawberries or medication interaction with grapefruit. But some of our other products may contain one or the other. For example, Pure Mix energy drinks contain grapefruit seed.
I hope I have provided satisfactory responses to your questions. Enclosed, you’ll find an informative brochure on our most popular products. As always, should you plan to start a regular vitamin regimen, we highly recommend that you first consult your physician.
Sincerely,
Linda Mills
Customer relations manager/
A Very Fruity Idea
Our cities are filled with trees, and the vast majority of those trees produce edible fruits. — [1] — But with no one to collect and process them, most simply fall to the ground and rot, wasting a potentially excellent source of nutrition.
One new organization wants to change that. — [2] —Fresh From The Tree is a non-profit group that aims to collect as much fruit as possible from the city’s trees, and then make it into delicious snacks that can be sold at low prices to local residents.
“We have been doing a survey of the locations of all the fruit trees in town,” says co-founder Michaela Anderson. “Once we have identified a promising tree, we contact the homeowners and ask if we can pick the fruit for them. — [3] —They usually don’t have time to manage it themselves.”
After the volunteers collect the fruit, they give half of it to the owners of the residence, and keep the other half to turn into fruit pies, jams, sorbets, and other tasty but healthy desserts. The group only has a handful of volunteers at the moment but are hoping to recruit more in the coming months. — [4] —. They are also negotiating with the city to collect fruit from trees on government property.
Cheryl stone [3:48] I just got a message from Mr. Baker saying that his flight has been delayed until 9 P.M. Weather conditions are terrible there in Chicago.
Allan Franklin [3:50] Really? But he's supposed to make a presentation to the executives from Harper Telecom today!
Maurice Wood [3:51] I've got all the visuals ready. But it would be problematic if we don't have a speaker.
Allan Franklin [3:52] That's an understatement. We need this contract. Otherwise, we may not meet our sales target for the year.
Cheryl Stone [3:54] Can't we do the presentation ourselves?
Allan Franklin [3:55] I'm not sure. There are several firms competing for the contract we are trying to get. Harper Telecom could decide to give the contract to someone else if they aren't impressed with our presentation.
Cheryl stone [3:57] I think I could do the speaking, but without Mr. Baker's technical background and expertise, our proposal might not sound very convincing. What do you think?
Allan Franklin [3:58] I agree with you. I think it would be better to call Harper Telecom and try to convince them to listen to his pitch tomorrow morning. That might be our best option.
Cheryl stone [3:59] I'm on it. I'll let you know how it goes.
Are the countertops in your home or workplace worn or outdated? Let Carlson Counters give your kitchen, office, bathroom, or reception area a brand-new look!
We offer a vast assortment of styles, colors, and materials to choose from! And our prices are some of the best in town:Laminate Starting at $80 per square meter Tile Starting at $90 per square meter Granite Starting at $130 per square meter Marble Starting at $150 per square meter
All countertops listed above are available for customization at increased rates if requested at least 15 days in advance. In such cases, Carlson Counters charges $120 per square meter for laminate and tile customization and $190 per square meter for specialized orders in granite or marble. Carlson Counters does require a 50 percent deposit for any custom order.
All you have to do is call us at 555-4933 or send an e-mail to [email protected] to request an on-site visit. Owner Roger Carlson will visit your space to get rough measurements and discuss installation options with you. He will also describe the various materials we sell and provide you with cost estimates for the different countertops you can choose. Once you have made your selection, Mr. Carlson will immediately schedule the work and let you know how long it will take.
So, contact Carlson Counters today and find out how we can give your space a new and contemporary look!=======================================
TO: Roger Carlson
FROM: Blaire Thomson
SUBJECT: Countertops
DATE: May 29,Thursday
Dear Mr. Carlson,
Thank you for coming by my home this afternoon to check out my kitchen. I appreciate the information you provided as it confirmed what your brochure said.
I have discussed the materials you suggested with my husband. Both of the recommendations are attractive, but after talking about it, we have agreed that we should go ahead with the marble option for our countertops. Please send us the total cost estimate for the project when you have time.
You also mentioned during your visit that custom countertops like the one we're requesting need to be specially ordered and may require additional time for delivery. So, could you let us know how long it will take to arrive?
I hope to hear from you soon, and thank you for your excellent service.
Regards,
Blaire Thomson
The Regency Scotia School of Design Hosts Historic Royal Costume Display
Threads of Royal History, launched on Friday, is the latest exhibit from the Regency Scotia School of Design (RSSD) in Glasgow. It is a treat for period costume enthusiasts. For the exhibit, the school borrowed 52 outfits belonging to both historical and current monarchs from museums around the world. Of particular note are the 4,000 year old headdress and accessories on loan from the Cairo Museum in Egypt as well as several stunning robes from the Forbidden City Museum in Beijing. In addition, fashion students from the school have created 38 replica outfits. All of the items are beautifully displayed on specially designed mannequins.
The exhibit will last for a month, concluding on April 30. Regular admission is £6.50, but students and faculty of the RSSD are admitted for free. Senior citizens pay £5.00, and children 10 and under pay £3.50. Inquire about student group rates by calling 555-3400. The exhibit space is located in the school’s Leighton Hall, which is open from 10 A.M. through 8 P.M., Monday through Thursday.==================================
TO: Larry Dent
FROM: Rhoda Augustine
SUBJECT: RSSD Exhibit
DATE : April 20
Hi Larry,
I saw an article in the paper about RSSD's current exhibit and am thinking of taking the students in my morning art classes there for a field trip. I called to find out about student group rates, and if there are 30 or more students, the admission fee is significantly lowered to £4.00. But I only have 24 in total for both my morning classes, so I was wondering if you and your students might be interested in joining us. The community center's bus seats 55 people, so there should be enough room to accommodate everyone. It sounds like a really interesting display, and I think our students would learn a lot from it as well. There is no rush, but let me know whether you're interested by Friday so I can book the visit.
Thanks!
Rhoda
Group Ticket for: Threads of Royal History Exhibition
Date: April 28 ‘This ticket can only be used on the indicated date.
Name: Terrington Secondary School
Rate: Student group rate
Participants: 48
Group Leader(s): Rhoda Augustine, Larry Dent
All visitors are required to proceed through the security checkpoint prior to admission. Photography is strictly forbidden. Please do not touch any item on display.