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Red Rock Leather Goods

Thank you for purchasing a leather product from Red Rock Leather Goods. We manufacture all of our products to meet the highest quality standards and pride ourselves on excellent customer service. All of our products are individually and meticulously made by skillful craftsmen. We offer a lifetime guarantee that covers all defects in craftsmanship except normal wear and tear. We will repair or replace any pieces due to our fault for as long as you own your Red Rock product.

If your Red Rock product is not under warranty, we offer repairs at the following rates:

The warranty is non-transferable and covers only the original purchaser. Additionally, the sales receipt is necessary to validate your warranty and receive service. This warranty does not apply to products purchased from second-hand stores or unauthorized dealers.

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Red Rock Leather Goods

Repair Request Form

Name: Melisa Perkins
Date: February 28
Address: 458 Center Circle Drive, Chicago, IL
Product: Coco TX Handbag

Description of repairs to be made:
I bought this item last year from a Red Rock Leather Goods store in Chicago, IL. However, after just six months, fine zipper became jammed and no longer opens or doses. Because this is a manufacturing defect, I assume it will be covered by the warranty. I have been a regular customer of Fed Rock Leather Goods for 12 years, and this is the first time I have had a problem.

I have read and agree to all the terms concerning returns and repairs. I certify that this product was purchased at an official Red Rock Leather Goods store and that I am the original purchaser of this product.
Signature: Melisa Perkins
Date: February 28

Note: It may take some time for your product to be returned to you. If you have any questions, please call US at 812-555-8541.

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Dear Melisa Perkins,
Thank you for submitting your request for repairs to your Red Rock Leather Goods Coco TX Handbag. We have received and inspected your item and documents and concluded that it falls within our warranty. It is scheduled to go in for repair this coming week. Once it has been returned to working order, we will express mail it to the address you provided in your Repair Request Form. I would like to thank you on behalf of Red Rock Leather Goods for your 12 years of patronage and apologize for any inconvenience the failure of your Coco TX Handbag has caused you.

Sincerely,
Cheryl Timmins
Customer Service Specialist
Red Rock Leather Goods