- Have any questions?
- [email protected]
- Home
- To: Patricia Mueller - patmueller@fine-mail.
Question 1-2:
To: Patricia Mueller - [email protected]From: Mark Hutchings - [email protected]
Date: June 4
Subject: Re: Hotline
Dear Ms. Mueller,
Thank you for your feedback on our technical service hotline. We had not realized that calls were taking so long to connect to an operator, and we have managed to resolve the problem, which was caused by a glitch in the telephone switchboard software. As a gesture of goodwill, I would like to issue you a coupon for our online store for the value of $25. To redeem it, simply sign in to your store account at www.grosvenoronline.com and enter the coupon code H58K55 into the box on the main page.
Yours sincerely,
Mark Hutchings
Customer Service Representative, Grosvenor Online
Question 1:
Why did Mr. Hutchings send the e-mail? A. To promote a special seasonal offer
B. To confirm an address for an order
C. To show appreciation for a comment
Feedback “Thank you for your feedback on our technical service hotline.”
D. To request further information about a problem
Question 2:
What will Ms. Mueller most likely do on her next visit to Grosvenor Online? A. Sign up for a membership program
B. Claim the value of a coupon
Feedback “As gesture goodwill, I would like to issue you a coupon for our online store for the value of $ 25. To redeem it, simply sign it to your store account at www.grosvenoronline.com and enter the coupon code H58K55 into the box on the main page ”.
C. Use the customer feedback form
D. Update her billing information
These questions are from this test. Would you like to take a practice test?
Test 19- full test- Toeic part 1 - Practice Toeic | Englishfreetest.com
Some questions from the same exam
- @PS@/kstoeic/images/9733769_1564544774663.png@PE@
- @PS@/kstoeic/images/4965084_1564544776021.png@PE@
- @PS@/kstoeic/images/6612667_1564544777074.png@PE@
- ODER FORM
Item Quantity in stock Quantity to order Office Tables 13 0 Whiteboards 0 12 Office Chairs 0 20 Drafting Tables 6 0
- We will make a final decision about changing the landscaping of the property after reviewing the _____ costs.
- _____ the building has an excellent location and a modern interior, it is popular among visitors.
- With the help of one of the IT technicians, the missing accounting files have been _____ .
- The short story cannot be reprinted _____ explicit permission from the writer.
- The notice indicated that a first-aid training course will be provided free of charge to next _____ month.
- The April edition of Fishing and More magazine looks _____different from previous issues because of the new art editor.
- The vacant rooms on the inn’s second floor have _____ been cleaned.
- The green light on the side of the water purifier lights up _____ the filter needs to be replaced.
- Following Ms. Rivera’s _____ statement, the official awards ceremony for Plex Industries will commence.
- The restaurant has a _____ decorated room that is perfect for hosting children’s parties.
- A minor electrical malfunction was discovered by the pilot _____ before the plane took off.
- Financial advisors report that older investors tend to be_____ than their younger counterparts.
- Mr. Albrecht’s _____ in replying to the FIR director’s e-mail demonstrated that he was highly interested in the position.
- The Master Gardeners Club had to _____ its monthly meeting because the community center’s conference room was double-booked.
- The accountants were unable to produce a full report by the deadline but promised that _____ would give a summary of the important points.
- The soccer players usually practice on the main field at Waterbury Park, but they sometimes practice _____.
- The Parks and Recreation Department offers _____ opportunities for volunteers to improve the community.
- The landlord raised the monthly rent for the first time in several years, and _____ so.
- A private reception for gallery donors will be _____ on March 5, prior to the grand opening of the exhibit.
- A wildlife expert is scheduled to give a talk on the _____ that the factory has had on the surrounding forest.
- The maintenance team’s repair requests should be _____ in groups according to the urgency.
- The customer’s order _____ will be sent by e-mail within twenty-four hours.
- As long as there are no further delays, the factory will be fully _____ by June 18.
- Because of _____fuel costs, some people are choosing to stay home for the summer vacation rather than drive to tourist sites.
- Despite having some problems with the sound system during the performance, the concert was an _____ experience for everyone.
- Two items in Ms. Burke’s order were out of stock, so her invoice was adjusted _____.
- Due to the high volume of foot traffic, the shop must polish its floors more _____ than usual during the peak season.
- Thanks to his experience, Mr. Warren is _____ capable of completing the job on his own.
- MyHealth Co. has produced a wide range of vitamin supplements for _____ two decades.
- Aurora Furnishings is finding it difficult to make a profit in its _____competitive market.
- Urgent! Journeyman Plumber Needed
Ace Plumbing is looking for an experienced plumber to join our (1) ______ business here in Columbia. (2) ______ We have always been a family-owned-and-run business, but with the (3) ______ increase in Columbia’s population over the last three years, we have an opportunity to welcome in a new journeyman plumber. The candidate should have experience with all (4) ______ of plumbing, both commercial and residential. Please send your resume to [email protected] and we will schedule an interview. - Learn social media marketing tactics only at Genius Marketing’s Power Conference
Are you ready to take your social media marketing to the next level? Then (1) ______ Genius Marketing’s Power Conference and learn cutting-edge social media marketing tactics. (2) ______ This could be the most educational two days of your year.
Genius Marketing will give you real-world tactics to boost your paid and organic social media marketing efforts. (3) ______ you buy social media advertising or focus on organic social media engagement, Genius Marketing’s Power Conference is the conference you need to attend this year. You’ll be inspired by experts, meet others with your challenges, and get actionable tactics to drive traffic, increase sales and (4) ______ customer satisfaction.
To apply, just click the link below. - June 3, 2016
Yui Minakuchi
143 Dean St. Apt. 3
Brooklyn, NY 10787
Dear Ms. Minakuchi,
It is my pleasure to inform you that Hannover Design would like (1) ______ you to interview for our summer intern program. We are only interviewing fifteen candidates this year for the six positions we have available. You will be pleased to know that you were selected out of a group of over 200 people (2) ______ applied for an interview.
We will be holding interviews on March 6 and 7 from 1:00 to 6:00 P.M. We would like for you to come on the 6th at 1:30 P.M. if you are able to. If not, we can (3) ______ for you to come on the 7th. (4) ______ If you have any questions, feel free to call our office (212-347-9919) and the human resources department will be able to assist you. We look forward to hearing from you soon.
Sincerely,
Max Wright
Office Manager
Hannover Design
212-326-1268
[email protected] - To: Nancy Craft
From: Omar Patel
Date:January 16
Subject: Pre-shipping Procedures
At the manufacturing team meeting, (1) ______ was raised that inventory wasn’t always being properly stored before being shipped. (2) ______ to that concern, the team decided to review the written procedure to determine if additional steps should be added. (3) ______ Please try to arrange the schedules of the team in the packaging and storage wing so a majority of the managers can attend this meeting.
I am confident that the packaging and storage team management (4) ______ that the written procedure leaves no room for any inventory to accidentally be improperly stored. Any suggestions made by the packaging and storage team will only enhance a superior checklist. Notice
Crawford Apparel has refurbished dressing rooms where you can try on clothes before you make a purchase.
- Please take only an item or two into a dressing room at a time.
- You may leave your personal belongings such as a wallet or a purse with one of our clerks for safekeeping.
- Any personal items left behind in a dressing room will be kept in the lost-and-found room near the entrance.
Linda Bates 6:55
I'm late. I woke up late.
Melinda Cruz 6:56
When can I expect you?
Linda Bates 6:57
I'll be there in an hour.
Melinda Cruz 6:58
Should I leave without you?
Linda Bates 7:02
Mo, just make sure the van is loaded when I get there.
Melinda Cruz 7:02
Will do.
Linda Bates 7:03
Thanks.
Melinda Cruz 7:08
I'll see you soon. Drive carefully.
Linda Bates 7:10
Yep. I am.- To: Patricia Mueller - [email protected]
From: Mark Hutchings - [email protected]
Date: June 4
Subject: Re: Hotline
Dear Ms. Mueller,
Thank you for your feedback on our technical service hotline. We had not realized that calls were taking so long to connect to an operator, and we have managed to resolve the problem, which was caused by a glitch in the telephone switchboard software. As a gesture of goodwill, I would like to issue you a coupon for our online store for the value of $25. To redeem it, simply sign in to your store account at www.grosvenoronline.com and enter the coupon code H58K55 into the box on the main page.
Yours sincerely,
Mark Hutchings
Customer Service Representative, Grosvenor Online - @PS@/kstoeic/images/7631803_1562639999313.png@PE@
It’s Raining Cats and Dogs
Brentwood (May 2) - [1] - Brentwood City finally has its very own cat café called Catastrophe and dog café called Hotdogs, both opened by owners Kevin and Ginger Blake, Both cafes opened last month to fanfare and a great deal of press coverage. - [2] - "Business has been booming,” says Kevin Blake. “We knew wed be successful; we just didn’t think we'd be this successful.” Not only are customers enthusiastically flocking to both cafes to hang out with the animals while drinking coffee and tea, many of them are adopting the animals and giving them forever homes. - [3] - “We thought it would be a good idea to take in some of the animals because of the overcrowding in many of the shelters,” explained Ginger Blake. "And customers have a chance to interact with the animals, which is the best form of advertisement for the shelters.” Since the cafes’ opening, more than 10 dogs and 15 cats have been adopted. “I don’t yet own a dog, but I’ve always wanted one,” says Laurie Jordan, a regular customer. “I come here to play with them. Maybe one day I'll find a dog that I really want.” - [4] -
Because of the success, the Blakes are considering expanding by purchasing the adjacent shops. “We need more space to fit all our customers and the animals,” explained Kevin. “It can get very crowded at times.” The Blakes are looking to renovate the dog café next month and the cat café during the fallRelax and unwind at New Wave Spa!
Take a break from your hectic day with professional spa treatments from New Wave Spa, located at 458 Worley Avenue. Whether you stay for an hour or a full day, you'll leave feeling refreshed and energized. Check out our regular packages below:
Classic Getaway ($120) —Try this basic package that’s perfect for those on the go
30-minute back and neck massage / cucumber facial treatment / lilac body wrap4
Rose Garden ($155) —Let the scent of roses revive your senses.
45-minute full-body massage / rose water skin treatment / manicure
Ocean Experience ($180) —Take advantage of the ocean's healing powers in our most popular package.
60-minute full-body massage / head-to-toe sea salt scrub / hot stone treatment / seaweed facial treatment
Complete Rejuvenation ($210) —Indulge yourself in the luxury of a full day of treatments.
90-minute full-body massage / relaxation scalp massage / mud mask facial treatment / rosemary purifying scrub / manicure / pedicure
Book in advance to secure your spot by calling 555-2940. Groups of four or more people will receive a free lunch of sandwiches, steamed vegetables, and freshly- squeezed juices. All patrons will be given a free New Wave lounging robe on their third visit to our facility.- Bill Flake (9:41)
Hello, I'd like to get an update on the progress of the drapes that the Manillo Family ordered.
Lucy Mitt (9:41)
We're still waiting for the lace silks from Hand-Made Lace but we received most of the other fabrics yesterday. Our seamstresses will get to work on those today.
Bill Flake (9:42)
Then do you think the project will be completed by this Friday as the Manillo's wanted?
Lucy Mitt (9:43)
I'm not sure. It'll depend on when the lace arrives. Our group can start sewing some of the pieces together, but we need the lace to complete the intricate designs.
Bill Flake (9:44)
Can you contact Hand-Made Lace and find out when the shipment arrives?
Lucy Mitt (9:45)
Actually, Richard is taking care of that. Any word from them, Richard?
Richard Choi (9:45)
Yes, I just got off the phone with them. There was a bit of a delay because the lace artisans used the wrong silks. They had to re-work the lace. We'll receive them this afternoon. They sent a rush delivery to US.
Bill Flake (9:46)
Excellent. Then can the drapes be finished at the end of this week?
Lucy Mitt (9:47)
No problem. We'll work around the clock to get them finished on time.
Bill Flake (9:48)
I'm glad to hear that. They are long-time customers and they needed the drapes for their new condo this weekend. Duluth City
5th Annual Summer Fun Festival
Sunday, July 23
10:00 A.M. to 6:00 P.M. Local Nature Art Competition
Duluth artists will be displaying their paintings of local nature and wildlife in the Duluth Community Center. Visitors are asked to cast their vote for their favorite painting. The winner will be announced at the start of the singing competition.
11:00 A.M. to 12:00 P.M. Magic Show
Please join us for an astonishing magic show. Magician Mick Turner is famous for his creative and entertaining magic tricks.
12:00 P.M. to 2:00 P.M. Live Jazz Concert
Enjoy live jazz in the park performed by New-York-based jazz band The Holloway Band. They will be playing a variety of jazz standards. They will also have their most recent record for sale.
10:00 A.M. to 7:00 P.M. Renewable Energy Expo
Local company Sunshine Energy will be displaying some of its newest renewable energy projects, including solar panels and portable cell phone chargers.
7:00 P.M. to 9:00 P.M. Singing Competition
Local residents are encouraged to take part in this year’s singing competition. Those who would like to participate can register by visiting our website at www.duluthcitysff.com and filling out the necessaryMovies in the Park
This fall Glenwood Springs Park will host a weekly Movies in the Park night for residents of Glenwood Springs. In cooperation with various local business sponsors including Paxton Inc. and GS Mall, family-friendly movies will be shown every Friday night at the center of the park. Tickets are not necessary for these events because they are free to the public.
Running from September through November, Movies in the Park promises a wonderful line-up of fun and touching movies for the whole family. You are encouraged to bring blankets and chairs as well as picnic snacks. Movie starting times depend on sunset times, so it is advised to come early to secure your spot beforehand. Please visit our website at www.glenwoodsprings.org/movies to see a schedule of upcoming films and a list of our local sponsors.
In the event of heavy rain, low temperatures, or strong winds, the film screening may be canceled. If this occurs, the announcement for the film cancelation will be made both on our website and on the local radio. You can also ask about event cancelations by calling the Glenwood Springs Department of Parks and Recreation at 715-555-5358.Wrightman Towers
1234 Broadway Street
New York, NY 49858
- [1] - Located in the financial district of the city, Wrightman Towers offers spectacular views of the city landscape and offers office spaces that are ideal for any company that wishes to operate within the heart of New York. Just one block from the subway station and located within walking distance of public buses and taxis, Wrightman Towers is conveniently located. - [2] - The first-floor lobby offers security as employees and residents must scan their way through the security gates to the elevators behind. At the same time the spacious lobby is welcoming with its luxurious interior designs and friendly staff of attendants. - [3] -
The third and fourth floors are available for rent to businesses and corporations. High ceilings and tall glass windows offer open space and beautiful natural lighting. Hurry and send in your requests today. - [4] - Only serious inquiries will be taken and interviews must be conducted in person. Please visit our website at www.wrightmantowers.com/rent for more information. You can take a virtual tour of the premisesKenneth Global Journalism Internship
The Kenneth Global Journalism Internship will provide you with great opportunities to train with the world's most renowned international multimedia news agency, work with professional reporters and editors, and gain valuable experiences in fast-paced newsrooms in big cities such as London, Berlin, and Paris. It will offer talented college graduates an opportunity to learn and develop their journalistic skills and first-hand knowledge.
This is a paid internship that offers free lodging as well as lunch and dinner. Interns will receive several weeks of formal training focused on writing skills, journalism ethics, and basic workplace knowledge. They are also able to take advantage of other regularly scheduled training opportunities during the internship free of charge. The internship will last 4 months, beginning on August 1.
Applications for the internship can be found on our website at www,kennethglobal.com and must be submitted by June 20. Applicants who advance past this stage will be asked to interview at our headquarters on June 27. Any questions can be directed toward Ruby Hart at [email protected] or asked in person at our headquarter in Austin.
===========================
From: Kyle Lane [email protected]
To: Ruby Hart [email protected]
Subject: Internship
Date: June 28
Dear Ms. Hart,
I am extremely grateful to have advanced past the first round of the Kenneth Global Journalism Internship's selection process. Applicants are supposed to interview in person on the specified date, but unfortunately I am scheduled to attend an important conference in Dallas with my professor. However, because I live in the same city as your headquarters, it Would not be difficult to arrange an alternative time for me to interview.
Thanks again for considering me for this position. I look forward to hearing back from you concerning a possible interview date. In the meantime, I will do my best to prepare myself.
Regards,
Kyle Lane- To: Sam Berry [email protected]
From: Bessie Wagner [email protected]
Date: July 4
Subject: Openings
Dear Mr. Berry,
My name is Bessie Wagner and I am currently a student in the theater department at Lins University. I have almost finished my degree, and I am starting to look into possible career opportunities for my future. A professor of mine recommended that I contact you at the Prince Theater to ask about possible positions at your company.
At Lins University, I specialized in the production elements of theater. Through both academic and practical experiences, I learned the useful skills necessary for stage management. As of September, I will be available to work either part-time or full-time and apply myself fully to whatever task is assigned to me.
I would really appreciate it if you let me know if there are any available positions starting this fall.
Bessie Wagner
===========================
Prince Theater
Job Openings
• Artistic Intern
Unpaid internship in the artistic department in all aspects of administration and production. This person will perform assistant duties for the artistic director.
• Assistant Technical Director
Part-time position responsible for production management and stage machinery. Applicants should have related experience in stage management.
• Director of Ticket Operations
Full-time position responsible for overall management of ticket operations for all events taking place at the theater. Responsibilities include box office operations as well as planning and implementing all ticket sales processes, and supervision of the ticketing staff.
• Marketing Director
Full-time position responsible for marketing concerning all of the productions put on by the theater. Oversee the preparation of high-quality promotional materials to attract theatergoers to our plays, musicals, and concerts.
- All full-time employees of Prince Theater are eligible for complimentary access to all productions.
- All of the positions will be open starting this October.
- For more information or to apply, contact Sam Berry by e-mail at [email protected]. - To: Kevin Scott [email protected]
From: Steven Mason [email protected]
Date: February 2
Subject: A warehouse
Dear Mr. Scott,
My name is Steven Mason and I work for the consumer electronics company Turner Electronics. I am currently scouting for a warehouse in the Pittsburg area. As you know, having an effective distribution strategy is critical for every company in today’s fast-paced business world.
Therefore, I am looking for a warehouse located in the outskirts of Pittsburg. The warehouse needs to be located close to the highway. We are shipping a high volume of products, so we would prefer a dedicated warehouse to be used exclusively for Turner Electronics operations. A warehouse with a spacious loading bay for large trucks is necessary. Additionally, a warehouse that also has office space would be ideal. Because of the valuable nature of our products, we would like a warehouse that provides precautions against theft and damage.
I look forward to hearing your response soon.
Steven Mason
Turner Electronics
============================
To: Steven Mason [email protected]
From: Kevin Scott [email protected]
Date: February 3
Subject: Re: A warehouse
Dear Mr. Mason,
It seems that as your company expands, you would like to improve the operations of your distribution network and deliver products to sellers more quickly. We have a variety of warehouse options, and I trust one of them will fit your company’s needs. All locations have a state-of-the-art security system as well as experienced staff.
Location 1 —$3,499 per month for a 10,000-square-foot warehouse space shared by multiple businesses. Because this location is a shared operations site, we offer it at a discounted price.
Location 2—$5,500 per month for an older warehouse located in downtown Pittsburg. This warehouse is currently empty, and therefore can be used by your company exclusively. It also features a walk-in freezer.
Location 3—$6,500 per month for a very spacious warehouse located a few miles outside of Pittsburg. Although currently used by two other businesses as a storage space, it can be converted into a warehouse only for your company.
Location 4—$2,600 per month for a medium-size warehouse. This warehouse is provided at a discounted price because it has no area for trucks to unload cargo conveniently. It is best for smaller-sized operations.
These are the locations currently available for use. If you have any questions or would like to visit a location in person, please contact me.
Kevin Scott
===========================
To: Kevin Scott - [email protected]
From: Steven Mason - [email protected]
Date: February 3
Subject: Location 3
Dear Mr. Scott,
Thank you so much for responding to my inquiry so quickly. Although none of the warehouses is exactly what I was looking for, I think the best option for our business will be Location 3. This, of course, is contingent on the other two businesses moving their storage into another warehouse. Our operations, as I noted in my first e-mail, are expanding, and I want to make sure that we have ample room to grow. I am delighted that there is security at your warehouses as well.
I have some time early next week if it would be possible to take a walk through Location 3. I think once I get a feel for the space, I will be able to make a firm decision. Please contact me by phone at your convenience so we can set up a time.
You can reach me at (351) 546-9899.
All the best,
Steve Mason
Turner Electronics - Mr. John Morris
1423 Bernard Avenue
Millville, CA 90117
Dear Mr. Morris,
24/7 Fitness is the most successful workout facility in the United States. With over 3 million members nationwide, our franchise has become known as a reputable and trustworthy brand. Our success is a result of great relationships between US the franchiser and our franchisees.
You are receiving this mailing because you expressed interest in partnering with 24/7 Fitness in order to open a new location in your town. According to our preliminary research, your town has a large population of young, single people working in the professional field. This is our target demographic, and it means the business outlook for your 24/7 Fitness location is positive in your town. If you would like more information about the specific terms and regulations when partnering with 24/7 Fitness, please don't hesitate to call me at 347-555-3363. Additionally, if you would like to talk to another franchise owner, that information can be supplied by one of our associates.
Sincerely,
Lori Swanson
Chief Operating Officer
==========================
To: Zack Carter - [email protected]
From: John Morris - [email protected]
Subject: 24/7 Fitness
Date: March 6
Dear Mr. Carter,
My name is John Morris and I am a small business owner living in the Millville area. I am currently in negotiations with 24/7 Fitness to open my own location here in Millville. As someone who works with 24/7 Fitness, you would help me a lot by sharing your opinions.
I am interested in how you assess 24/7 Fitness as a franchiser. I operated several franchises in the past, and I always found that trust and honesty are the most important factors in a successful relationship. More importantly, I was also wondering what kind of support is provided by the parent company. Before opening your location, did you receive adequate training to allow you to smoothly begin operating your business? Any advice you can give me would be much appreciated.
Sincerely,
John Morris
===========================
To: John Morris - [email protected]
From: Zack Carter - [email protected]
Subject: 24/7 Fitness
Date: March 7
Dear Mr. Morris,
I am happy to provide some insight into the operation of a 24/7 Fitness franchise. I have been working with 24/7 Fitness as a franchise owner for 10 years now. I actually run three different branches now. I completely agree with you that trust and honesty are the two most important aspects of any business relationship. On that count, I believe the fact that I own three franchises is testament to my faith in the franchiser.
Let me put your mind at ease. First off, 24/7 Fitness has a very specific way that they want their brand to develop no matter who owns the branch. The parent company will not only provide training, but they insist on controlling the actual layout of the facilities from the locker rooms to the free weights. They want any of their 3 million members to be able to walk into any one of their gyms and feel at home. Until you have been operating for one full year, you must make monthly reports to corporate headquarters detailing all aspects of sales, membership, and a flow chart describing the usage of the facilities. It really is hands on until they have confidence you can represent the brand. I hope this helps you decide to join the 24/7 Fitness team!
All the best,
Zack Carter - April 5—Clearwater Hospital in downtown Scranton has launched a new pen pal letter-writing program between terminally ill hospital patients and adult volunteers. Hospital Director Zack Chambers, who was recently presented with an Outstanding Leader Award from the National Health Care Alliance, started the program to create stronger connections between the hospital and the community. Mr. Chambers encourages adults of all types and occupations to apply even if they don’t feel completely qualified. Simply visit the Clearwater Hospital website and become a member of the hospital free of charge.
“I hope through this program, volunteers can form close relationships with patients to help them get through these difficult times in their lives,” said Mr. Chambers. He also hopes that the program will lead to more people visiting terminally ill patients in person.
==========================
Clearwater Hospital
May 4
Monica Greene
4100 Washington Road
Scranton, Wisconsin 54481
Dear Ms. Greene,
I was delighted to receive your letter. I am very excited to have been paired with you as pen pals. I hope we can learn a lot from each other and build a lasting friendship.
As you know, I live in California, which is a long way from Wisconsin. I hope that in the coming months I can find some time off work and visit you. Please let me know when the most convenient time would be for me to meet you.
I look forward to hearing from you,
Jessica Wright
===========================
Dear Jessica,
You don’t know how much I appreciate your kind words. Although the staff at Clearwater are very kind, I feel the need to connect with people who are not part of the staff. My surviving family also live a great distance away, in Florida, and so most of the time I am just communicating with the paid staff or the other patients. I would welcome a visit, if you truly wanted to come, and the best time would be for our meeting is the Thanksgiving holiday party here at the center I suppose. My own family might be here as well. If it is too much for you, or if you can’t get the time off of work, don’t worry about it too much. I do hope that we can continue to communicate through our letters.
All the best,
Monica Greene