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- To: All From: Eric Nixon Date: January 5, 10:00 A.
Question 1-3:
To: All From: Eric Nixon
Date: January 5, 10:00 A.M
Subject: Shipping Error
Hello everyone,
Lilia Kent, the head of the shipping department, has informed me that yesterday our customer database experienced a system error and, as a result, many orders were sent to the wrong addresses. This morning, our department has already received multiple calls from customers complaining that they received the wrong package. Ms. Kent’s department has been working hard to locate the cause of the mistake. Therefore, any customer that calls with a wrong delivery should be asked to return the package. Additionally, please inform the customers that they will be given a 10 percent discount on their next purchase.
Eric Nixon
Question 1:
Who most likely received the e-mail? A. Employees in the shipping department
B. Dissatisfied customers
C. Customer service representatives
Feedback It can be inferred from: " Additionally, please inform the customers that they will be given a 10 percent discount on their next purchase" that those who need to inform customers is customer service representatives.
D. Internet technology specialists
Question 2:
According to the e-mail, what is Ms. Kent’s staff trying to do? A. Create a customer database
B. Fix a system malfunction
Feedback The information is in: "Ms. Kent’s department has been working hard to locate the cause of the mistake."
C. Locate a lost package
D. Take calls from customers
Question 3:
What are recipients of the e-mail advised to do? A. Update their personal information
B. Deliver a package in person
C. Enter data into a customer database
D. Offer a price reduction to some customers
Feedback The information can be inferred from: "Therefore, any customer that calls with a wrong delivery should be asked to return the package. "
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