To: Maggie Flowers <[email protected]> From: Customer service <[email protected]> Date: June 8 Attachment: reimbursement_form Subject: Re: Compensation Dear Ms. Flowers, I am sorry to hear of your inconvenience. Let me correct the situation. First, our system indicates that you are entitled to the voucher. We normally tell customers that they will get it within four weeks. I apologize if our airline staff failed to convey this information properly at the time your flight was canceled. The voucher has been mailed and should arrive shortly. Second, all of the passengers on your flight were offered a night's stay at an airport hotel. Our policy states that we can reimburse a passenger with exceptional circumstances up to the price of the hotel stay. Your situation qualifies since the car rental amount was less than this cost. To proceed, complete the attached form and mail it to us along with your original receipt. If I can assist you further, please contact me again. Thank you for being a loyal, valued customer. Yours Truly, Paul Russell Customer service representative |