Questions 168-171 refer to the following e-mail.
To: Stephen Haggerty <[email protected]>
From: Customer service <[email protected]>
Subject: Your order
Date: December 8
Dear Mr. Haggerty,
We received the order you placed on our online store, some details of which are below. Unfortunately, we cannot send all of the items as requested. Due to an unusually high volume of orders this holiday season, some popular items are currently unavailable for delivery before Christmas Day. We apologize for this inconvenience.
ORDER DETAILS
Quantity | Description | Status | Expected DeliveryDelivery |
1 | Personalized bottle of rose wine | Ready to ship | December 21 |
3 | Chocolate gift box (assorted) | Ready to ship | December 18 |
1 | Leather-bound journal and pen | Ready to ship | December 22 |
2 | Decorative plant pot | Pending | December 27 |
To ensure at least a partial delivery of your order, we can ship the first three items to the recipients at the different addresses you provided by the dates indicated above. However, in regard to the last item on the list, the earliest that the recipient can receive it would be December 27. If this is acceptable for you, then you do not need to respond to this message, and we will proceed with the delivery to that address once we have the product in stock.
However, if it is important that all your gifts be delivered before December 25, then we recommend that you replace the pending item with another product from our store. Click here to modify your order now. For additional information, reply to this message or call us at 555-3403.
Thank you.
Sincerely,
Margaret Hill
Customer service representative
Gift Lane