To: Angela Thornberry <[email protected]> From: Vincent Nakamura <[email protected]> Subject: Your laptop Date: June 18 Dear Ms. Thornberry, I am writing about the Trax 2700 laptop you dropped off at our store on June 15 because of problems with its screen. After sending it to our (135) _____ for examination, we discovered that it contained a faulty component. At present, your laptop is being (136) _____. As requested, we are also thoroughly testing the device to see if there are any other issues. As this problem appears to have been entirely our fault, we will provide you with a $50 voucher to use at our retail store. (137) _____, e-coupons for our Web site are also available. Just let us know which you’d prefer. (138) _____ If you have not received it by then, please call customer service. Best wishes, Vincent Nakamura Customer Satisfaction Department | 
