May 22
Dear Mr. Washington,
I am writing to complain about the late delivery of the computer set I ordered at the end of April. The customized video display terminals were supposed to be delivered by May 16. I requested to have the order shipped on or before May 10. You assured me that the set would be delivered within 6 days. However, they arrived 3 days late and I faced considerable difficulty with my work due to the delay.
Sincerely,
Timothy Macquire
Director
Computer Science Department
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May 25
Dear Mr. Macquire,
Thank you for writing us about your dissatisfaction concerning the delay in receiving your customized video display terminals (our invoice #CP-80-1200). The delay, however, was not caused at our end. As specified in your purchase order of April 28, we shipped via Fexter - a logistics company that you selected. The terminals were actually picked up on May 10, as you can see from the attached air bill (Fexter #55-MC9908). Also, you can find shipping details on your order in our order tracking service and see where the delay occurred at our website www.comtechpro.com.
From what I see, it appears that Fexter is responsible for the delay. Please let me know if I may help further in this matter.
Sincerely,
James R. Washington
