Practice Quiz 69 | B2 – Upper-Intermediate

Wallets

Handbags

Jackets

Missing button repair

$10

$15

$20

Zipper repair and replacement

$20

$30

$45

Seam repair and stitching

$40

50

$%)

Red Rock Leather Goods

Repair Request Form

Name: Melisa Perkins

Date: February 28

Address: H58 Center Circle Drive, Chicago, IL 

Product: Coco TX Handbag

Description of repairs to be made:

I bought this item last year from a Red Rock Leather Goods store in Chicago, IL. However, after just six months, the zipper became jammed and no longer opened or closed. Because this is a manufacturing defect, I assume it will be covered by the warranty. I have been a regular customer of Red Kock Leather Goods for 12 years, and this is the first time Ĩ hove hod a problem.

I have read and agreed to all the terms concerning returns and repairs. I certify that this product was purchased at an official Red Rock Leather Goods store and that I am the original purchaser of this product.

Signature: Melisa Perkins Date: February 28

Note: It may take some time for your product to be returned to you. If you have any questions, please call US at 812-555-8541.

Dear Melisa Perkins, 

Thank you for submitting your request for repairs to your Red Rock Leather Goods Coco Handbag. We have received and inspected your item and documents and concluded that it falls within our warranty. It is scheduled to go in for repair this coming week. Once it has been returned to working order, we will mail it to the address you provided in your Repair Request Form. I would like to thank you on behalf of Red Rock Leather Goods for your 12 years of patronage and apologize for any inconvenience the failure of your Coco TX Handbag has caused you.

Sincerely,

Cheryl Timmins,

Customer Service Specialist

Red Rock Leather Goods